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Vonigo Pricing, Features, Reviews and Alternatives

Vonigo product overview

What is Vonigo?

Vonigo is a cloud-based business management software that helps organizations to optimize the various steps in the service delivery process including customer requests, invoicing, payments, reporting and taxes. The software can be accessed on any device including tablets and mobile devices using browser based apps.

Key benefits of using Vonigo

● Vonigo helps to schedule & manage teams efficiently with location-based optimization support and drag & drop functionality to maximize productivity.
● The software helps in customer relationship management by managing, assigning, tracking and completing inbound client requests.
● Vonigo comes complete with estimating, invoicing, and payments to streamline key operational functions.
● Vonigo offers pre-built, configurable business reports that provide insights into the company’s financial service, sales and customer health.
● The product integrates with Google Analytics to optimize campaigns, increase revenue and improve conversions.
● Security of the data stored is ensured by SSL encryption, intrusion detection, firewall protection and a 99.99% uptime of global infrastructure.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
Webinars

Vonigo pricing information

Value for money

4.7

/5

73

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Vonigo features

Functionality

4.5

/5

73

Total features

132

17 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
API
Third Party Integrations
Customizable Reports
Document Management

Functionality contenders

Vonigo users reviews

Overall Rating

4.7

/5

73

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.94/10
Rating distribution

5

4

3

2

1

53

17

2

0

1

Pros
Vonigo is truly at the heart of our franchisee experience, and we're thrilled to have found a partnership that we can see true longevity in.

SW

Sawyer W.

I like the ease of use and the easy access to the calendars system as well as the ease of looking up customer with invoices, account etc. It is a great program I recommend it.

EP

Evan P.

The ease and simplicity of it all. The fact that if there is anything that doesn't work for your company the awesome people at customer support always find a way to make it work.

JK

Jennifer K.

Cons
One of the items that seems to be frustrating is that when the software is updated we are not notified of the changes to the program.

JG

Joy G.

When we rolled out the tool, there was no training materials. We had to train ourselves and that took time.

RH

Robin H.

Also commercial scheduling with additional addresses has been difficult to learn.

SP

Stephanie P.

Overall rating contenders

Overall Rating

Easy to Use System

Reviewed 6 months ago

Transcript

Zachary H.: Hi, my name is Zach, I am an operations manager, and I rate Vonigo a four out of five stars....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Completely Custom Solution!!

Reviewed 3 years ago
Pros

We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of. On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to...

Cons

Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall, it's been fantastic.

Reviewed 4 years ago

There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that...

Pros

The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Cons

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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What happened to VOnigo?!

Reviewed 8 months ago

I think my relationship with Vonigo is almost over. We have over 800 stores and it's pretty likely that many of them are experiencing the same issues. When I survey store managers and directors on our Intranet, many of them are using a different product now. I will have to look into that.

Pros

The Pros of the software used to outweigh the cons. It used to be a great tool for us to screen and schedule our donation pickups. Now it's just so glitchy and things just stop working ever once in a while and technical support is just about non-existent now. That wasn't always the case.

Cons

Again, it used to be fine. It seems like they either got bought out, changed management style or the tech support department is under staffed due to covid? Whenever I need tech support now, first they try to tell me there isn't an issue, then they tell me is not fixable, then when I really get firm with them , suddenly they are able to fix it. I sympathize with covid labor shortages but if that's what's going on, I would rather hear, "Be patient, we are working on it..." than, "There's nothing we can do to fix the problem we suddenly created!"

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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What I love about Vonigo

Reviewed 2 years ago

Vonigo allows us to have visibility into our franchisees' business activities, makes for easy marketing to previous customers and pulls whatever BI is needed at the individual franchise level or for the company overall. There is lots of room for us to expand how we're using it in the future, and for now, it doesn't overly complicate transactions for our franchisees - allowing them to focus on running their business, rather than doing paperwork for their business.

Pros

Vonigo is very powerful, yet flexible and customizable for how we do business. The customer support team responds quickly and is amazingly patient and accommodating. Reports on any metric you can think of are available, but if what you doesn't already exist, Vonigo's support will create a custom report. Best of all, Vonigo didn't just want to sign us up - they suggest ways we might take advantage of different features, and they actively seek our feedback on how the product is working for us - not something you find too often.

Cons

There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Founder

Reviewed a year ago

Amazing. Highly reccommend.

Pros

It is incredibly robust and can be customized to fit your needs.

Cons

The learning curve is quite steep to fully understand all of the functionalities of the software. I learn new things everyday and I have been using it for years.

Vonigo FAQs and common questions

Q. What type of pricing plans does Vonigo offer?

Vonigo has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Vonigo?

Vonigo has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Vonigo support?

Vonigo supports the following languages:
English


Q. Does Vonigo support mobile devices?

Vonigo supports the following devices:
Android, iPhone


Q. Does Vonigo offer an API?

Yes, Vonigo has an API available for use.


Q. What other apps does Vonigo integrate with?

Vonigo integrates with the following applications:
Authorize.Net, Google Analytics 360, QuickBooks Online Advanced, Quickbooks Online, Google Calendar


Q. What level of support does Vonigo offer?

Vonigo offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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