Vonigo Reviews

We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of. On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to...

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Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes...

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The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

I initially chose Vonigo for the booking by zip code feature. We loved this about Vonigo but we were never able to get our online booking user interface to look professional. Our customers would complain that the aspect ratios were all off, the page would blink and then they would just give up and sometimes call to schedule over the phone. I attempted to fix this with vonigo several times but after generating a few serious cases with them to fix/redesign the UX of the customers side of things, I gave up. Getting ahold of Vonigo support is impossible. For example, just go on their website right now and call for technical support. You won't hear back from them for a week. Now imagine having a problem with your CRM and it takes that company a fully week to get back to you. Unacceptable.

They're expensive and they charge upwards of $750 to implement features that are free for even the most basic CRM's. $750 to add online payment? Really? We all know you're taking existing code and injecting it. It's like you need to go figure out how this is done for a few days and then add it to our package. Vonigo wants a lot of money for things that come standard and free with other CRM's. And their support is non-existent. That's what bothers me most. They truly don't care to be in touch with you. You have to drag them across the dirt online to get a response.

Vonigo is very powerful, yet flexible and customizable for how we do business. The customer support team responds quickly and is amazingly patient and accommodating. Reports on any metric you can think of are available, but if what you doesn't already exist, Vonigo's support will create a custom report. Best of all, Vonigo didn't just want to sign us up - they suggest ways we might take advantage of different features, and they actively seek our feedback on how the product is working for us - not something you find too often.

There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome!

It is incredibly robust and can be customized to fit your needs.

The learning curve is quite steep to fully understand all of the functionalities of the software. I learn new things everyday and I have been using it for years.

The Pros of the software used to outweigh the cons. It used to be a great tool for us to screen and schedule our donation pickups. Now it's just so glitchy and things just stop working ever once in a while and technical support is just about non-existent now. That wasn't always the case.

Again, it used to be fine. It seems like they either got bought out, changed management style or the tech support department is under staffed due to covid? Whenever I need tech support now, first they try to tell me there isn't an issue, then they tell me is not fixable, then when I really get firm with them , suddenly they are able to fix it. I sympathize with covid labor shortages but if that's what's going on, I would rather hear, "Be patient, we are working on it..." than, "There's nothing we can do to fix the problem we suddenly created!"

It will completely handle and track my business with the functionality of growing with us as we grow.

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It's custom designed for a mobile service business like ours so it has helpful functionality I didn't even know to ask for. It's a one stop shop for all aspects of our work... Quoting, converting a quote to a work order and invoice, multi-job work orders, teams collaborating, invoicing, payment, recurring payments, scheduling, web booking... It's awesome.

Some simple things that we do often take more steps than our old software used to take. Like - to bill a client for just 15 mins work for a quick phone call takes more clicks than it used to. Overall that time-cost is a very small price to pay for the massive time saving in all other areas of our business, and we're just moving our clients to monthly memberships and retainers that give them unlimited "quick calls" phone support.

The support team is always accessible and can speak with a real person most times of the day for any issues we had. It also helped manage and pull sales, profit, booking reports from all our franchisee units across the country. It also provided us with a booking/calendar integration system for customers to book slots only when our mobile service vans were available. It also allowed us to create promo codes on-the-fly to be used on our website immediately after creation. The list of features goes on, but we are continuing to use their service everyday.

It is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager.

I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.

I love the support staff. They actually respond to you and answer your calls and emails unlike many of the CRM's out there. We've used 4 other CRMs. The ability to automate invoicing, estimate follow ups, via email and text messaging. They were able to customize the software work well with our business. There were actually things they challenged us to change in order to be more effecient. If you don't like change, don't buy this software:)

It took a while to understand the ins and outs due to the amount of features they have as well as being different in layout from previous software. The email automation set up isn't as intuitive as we would like. You need to know a little bit of coding which they can guide you.

Vonigo keeps my daily schedule organized and accessible by my staff. Our schedule changes many times a day and Vonigo allows me to keep everyone informed at all times in real time. The tracking of work orders and jobs along with invoicing keeps me organized. It's important to know what is going on in the business on a daily basis. I could not run my business without Vonigo.

Some restrictions to customizing my own reports. It would save me time so I don't have to pull two or three reports to get the information I need.

User friendly, and the ease in which you can schedule and see the appointments.

If you make a mistake scheduling a new customer it takes over 20 mins for the appointment to disappear from the schedule. It is also difficult to send a customer an invoice.

Hi Monica, Thanks for the great review. In terms of the schedule block off period, it's in place for online booking, but it can be reduced. We will reach out to discuss this and also how invoices can be emailed in two clicks or taps. Vonigo

Ease of use and customizable. The reporting is solid and the abilities of the system are great.

Could be a little more robust in some areas but there are few Cons.

It looks very professional and is easy to use and make corrections. The features we are currently using don't even begin to scratch the surface of the great features. We hope to incorporate more in the future.

The way to enter information was changed without notice and was not easy to figure out. There is one aspect of the updated version I don't like. When changing the pickup date, the receipt number changes, previously, the number did not change and it's a little bit longer to complete.

Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

It handles many complex situations with ease. Lots of thought into making it user friendly. Allows changes without a lot of hassle. Love the color coding features and the report writer. I can have real time data in an instant which is necessary for me to keep a handle on the business.

Wish there was 15 min increments in timing for the scheduling piece of the program. Would like to see some of the redundancies eliminated with data entry but they are no where near a deal breaker.

The software is always being updated and new upgrades and releases are being made. Requests to Vonigo from customers are always heard and implemented when possible. Turn around time for issues are extremely fast and helpful.

The software can experience high amounts of glitches (but all software does) from time to time. A few extra abilities to the system would be great, but in time I am sure that will come.

I love the fact that if you do even need the help desk they they are there for you! I really like the ease of use that Vonigo provides. It is simply a great program!

Our business model is quite different than most! We provide a service and pay our clients and you cannot record a negative sale or a zero dollar sale. Other wise it is perfect!

This product streamlines and automates our workflow, allowing us to focus on sales and customer service.

Some of the simple, easy fixes are not able to be changed while most of the software can be altered for each specific business.

Adequately supports our business to schedule and dispatch our technicians. Highly customizable interface, with the ability to sort of "build your own" pages to capture the information you want. Custom reports can even be built to pull results which display your custom fields.

Quite a few features...but many of them feel unpolished or not quite finished. Many features we were promised by Vonigo's sales team were present, but seemed to have limited functionality, or were designed to work a certain way. It took us multiple months of onboarding to get our Vonigo setup working as desired, as the initial setup we were given did not fully match our needs.

I really like how easy it is to get to the recordings and switching over the phones from user to user for the order. The recordings have always worked well and the storage is large enough to hold what I need. We constantly switch orders that calls are taken so it is nice to be able to switch which extension the phones ring.

I wish we were able to have more data analysis on the calls.

Functionality and ease of use. I love that this software can be used and integrated into every department in our organization.

Certain projects and/or help requests take too long to be completed.

Stuff works. You click buttons and it works. The good thing is that Vonigo has an online scheduler piece. Their software team has good support, and they have great onboarding team. VERY competent training!

There seems to be some limitations on taxation, and the online scheduler piece cannot be heavily customized and there is no ability to put "cross zone" rules into Vonigo when doing scheduling and routing. A zone is either on or off, there is no way to intelligently allow a preset series of cross zone settings to apply themselves automatically.

Hi Byron, Thanks for the review. It would be great to speak with you about the taxation as we do have full tax coverage for the United States, Canada, Australia, New Zealand, and the UK. It might simply be a configuration related issue that we can help resolve. Also, it would be great to touch base on the zoning with you. Plus, we do have an open API that offers a near infinite level of flexibility with the online booking engine. We'll follow up with you on that as well. Thanks again for the great review and your ongoing business. Team Vonigo