Vonigo Reviews

I really like that the donor is able to upload photos of their donations and also they are able to schedule their pickup date.

I haven't found anything that I like least in this software.

Schedule layout is easy to read and there are multiple ways to view and easy to customize. It does need to be a little faster on switching from week to week.

some UI is not as intuitive as I would think. Also some setting menus take a while to figure out where you need to be.

Customer Service team is quick to respond and help me to make changes in the system. Vonigo has streamlined our scheduling process and reduced overall time spent on routing. The reporting has helped us to implement changes in routes and showcase our monthly pick ups.

When we rolled out the tool, there was no training materials. We had to train ourselves and that took time. There are online training tools now which help.

The software is easy to use and meets our needs. Plus they are always open to looking at new features.

Some aspects are not initially intuitive, but once you know where to go it makes sense. Plus their Customer Service team is incredibly helpful.

This software is easy to use and customize for your business. Very user friendly for both desktop and mobile users. Great backend system with easy to follow tasks and follow up emails. Our customers compliment us all the time on our service and with our customer follow up.

The only con I can think of is that I wish you could add multiple photos at one time in your work orders

Actually each time I go in to do something - it just seems possible with the Vonigo software. It works for us in HQ, it works for our field service guys, it works for our clients.

We haven't yet had the time or the luck with setting up the dollar number information in Vonigo and syncing it with QB. Haven't given it a lot of thought or time, but at first go it didn't seem that simple.

One of the best features with Vonigo is it's ability to integrate with our accounting software; the ability to export invoices and receive payments into quickbooks from the scheduling system as allowed for a more efficient and streamlined process to ensure that no revenues are missed and reports are filled appropriately and on time. Vonigo is also customizable to your situation and it user friendly and easy to navigate in. Also any issues that we have had when dealing with Vonigo have been dealt with in and efficient and timely manner to make sure everything is still running smoothly.

As with all software products we experience glitches; however glitches with the synchronization between Vonigo and QB is easily fixed in a timely manner with Vonigo's customer support.

We liked that we could customize the software to our branding and to the vocabulary and label that we use internally. I personally love all of the reporting functions that are offered with this software.

We can't customize the software enough to do everything that we want it to do, but it's close.

The ease and the support that we receive with the Vonigo team

I can not say that there is anything that I do not like about the software

The reporting feature is very robust and user-friendly. We receive lot of positive feedback from employees and clients.

There are a few additional things I'd like to see, but nothing super important as it works great.

Ease of display. Easy to look at one page and determine a lot about what is going on. I like the color coded feature of the dashboard.

Not always intuitive in how to find and/or change things. Sometimes I need to change something and cannot find where to go to do it.

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The biggest think I enjoy about the software is the customer service and support in place. Anytime I have a question or problem, they are always on top of it!

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I like the ease of use and the easy access to the calendars system as well as the ease of looking up customer with invoices, account etc. It is a great program I recommend it.

I wish it would connect to google, it would make instant booking a lot easier to track. It would be nice if it searched previous customer once you plug in a customer as a new customer so you don't have 2 entries that are the same

How easy it is to maneuver thru out the web site. Most times I am able to fine out new things with it daily.

I dont like how it will sometimes cut you out from completing something when the order takes a long time when you are on the phone with a donor

I have only been using the software for a short time but I do like the different options within each tab.

One of the items that seems to be frustrating is that when the software is updated we are not notified of the changes to the program.

It is very easy to use and very professional. I shows the customer that we take our image and their image seriously. It keeps everything organized and as a business owner very important so we can focus on other items for the day to day.

I have no complaints. The team that assists us does a great job. So any issues or questions are taken care of very quickly.

I like the fact that it is simple and easy to use. The support team is superb.

Right now, it doesn't integrate with Google calendar.

Comprehensive, east to use, able to easily capture & track all important data. Reports are great!...

I wish the interface had 15 minute increments instead of 1/2 hour.

The quick support when I get stuck on running the program. The Support team is amazing. I have learned the program really well but at times I forget a process since I haven't used it very often. The support team is right there to guide me both via email and with personal phone calls. They are always professional.

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I am able to tailor it at any time to fit my needs. There are always changes in procedures no matter what field you work in, and this software allows for changes without having to wait for an IT or bother a customer service rep. Plus it never goes down!

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Customization, ease of use, ease of implementation

Sometimes there is a delay in the speed in which the customer gets the email of our invoice by 6-12 minutes.

Its very updated to the technology with form and function. I USE IT ON A DAILY BASIS AND EVERYDAY IT GETS EASIER AND EASIER TO USE.

lots of options , kind of a bit overwhelming. as I use it more and more daily I learn to pick and choose the best options available to the scenario I have.

I have been using Vonigo for three months now and as with any new platform you need to learn the specifics to be able to leverage the full platform benefits. I am really happy with the interconnections it has with other systems we use like Quickbooks or Authorize.net for credit card transactions. The best part has been their support team, they always reply fast to my questions and if it is too complicated they will prepare small video tutorials for me.

There is always room for improvement and simplification and the team is open to hearing the ideas and implementing some of them

I like the options that the calendars have. It makes it possible for us to book appointments, block off times, and locate the different owners easily.

It can be hard to figure out all the tricks of the program such as blocking off times in the calendar and adjusting information for the owners.