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Vonigo Reviews

Overall rating

4.6

/5

73

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.92/10

Reviews by rating

Pros and cons

Vonigo is truly at the heart of our franchisee experience, and we're thrilled to have found a partnership that we can see true longevity in.
I like the ease of use and the easy access to the calendars system as well as the ease of looking up customer with invoices, account etc. It is a great program I recommend it.
The ease and simplicity of it all. The fact that if there is anything that doesn't work for your company the awesome people at customer support always find a way to make it work.
One of the items that seems to be frustrating is that when the software is updated we are not notified of the changes to the program.
When we rolled out the tool, there was no training materials. We had to train ourselves and that took time.
Also commercial scheduling with additional addresses has been difficult to learn.
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73 reviews

Recommended

ZH
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Zach H.

Operations Manager

Transportation/Trucking/Railroad, 11-50 employees

Review source

Overall Rating

Easy to Use System

Reviewed 2 years ago

Transcript

Zachary H.: Hi, my name is Zach, I am an operations manager, and I rate Vonigo a four out of five stars....

SW
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Sawyer W.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Completely Custom Solution!!

Reviewed 4 years ago
Pros

We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of. On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to...

Cons

Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes...

KT
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Kyle T.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall, it's been fantastic.

Reviewed 6 years ago

There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that...

Pros

The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Cons

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

AB
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Andrew B.

Construction, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Outdated and unresponsive

Reviewed 7 months ago

I don't like it and we're moving on. They haven't innovated any new features in a couple years. I think this is a dead project. Maybe they just have a couple people sitting around working on this and that but it seems like even Vonigo has given up on Vonigo.

Pros

I initially chose Vonigo for the booking by zip code feature. We loved this about Vonigo but we were never able to get our online booking user interface to look professional. Our customers would complain that the aspect ratios were all off, the page would blink and then they would just give up and sometimes call to schedule over the phone. I attempted to fix this with vonigo several times but after generating a few serious cases with them to fix/redesign the UX of the customers side of things, I gave up. Getting ahold of Vonigo support is impossible. For example, just go on their website right now and call for technical support. You won't hear back from them for a week. Now imagine having a problem with your CRM and it takes that company a fully week to get back to you. Unacceptable.

Cons

They're expensive and they charge upwards of $750 to implement features that are free for even the most basic CRM's. $750 to add online payment? Really? We all know you're taking existing code and injecting it. It's like you need to go figure out how this is done for a few days and then add it to our package. Vonigo wants a lot of money for things that come standard and free with other CRM's. And their support is non-existent. That's what bothers me most. They truly don't care to be in touch with you. You have to drag them across the dirt online to get a response.

KB
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Kate B.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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What I love about Vonigo

Reviewed 3 years ago

Vonigo allows us to have visibility into our franchisees' business activities, makes for easy marketing to previous customers and pulls whatever BI is needed at the individual franchise level or for the company overall. There is lots of room for us to expand how we're using it in the future, and for now, it doesn't overly complicate transactions for our franchisees - allowing them to focus on running their business, rather than doing paperwork for their business.

Pros

Vonigo is very powerful, yet flexible and customizable for how we do business. The customer support team responds quickly and is amazingly patient and accommodating. Reports on any metric you can think of are available, but if what you doesn't already exist, Vonigo's support will create a custom report. Best of all, Vonigo didn't just want to sign us up - they suggest ways we might take advantage of different features, and they actively seek our feedback on how the product is working for us - not something you find too often.

Cons

There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome!

MN
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Matthew N.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Founder

Reviewed 2 years ago

Amazing. Highly reccommend.

Pros

It is incredibly robust and can be customized to fit your needs.

Cons

The learning curve is quite steep to fully understand all of the functionalities of the software. I learn new things everyday and I have been using it for years.

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Walt F.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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What happened to VOnigo?!

Reviewed 2 years ago

I think my relationship with Vonigo is almost over. We have over 800 stores and it's pretty likely that many of them are experiencing the same issues. When I survey store managers and directors on our Intranet, many of them are using a different product now. I will have to look into that.

Pros

The Pros of the software used to outweigh the cons. It used to be a great tool for us to screen and schedule our donation pickups. Now it's just so glitchy and things just stop working ever once in a while and technical support is just about non-existent now. That wasn't always the case.

Cons

Again, it used to be fine. It seems like they either got bought out, changed management style or the tech support department is under staffed due to covid? Whenever I need tech support now, first they try to tell me there isn't an issue, then they tell me is not fixable, then when I really get firm with them , suddenly they are able to fix it. I sympathize with covid labor shortages but if that's what's going on, I would rather hear, "Be patient, we are working on it..." than, "There's nothing we can do to fix the problem we suddenly created!"

JA
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John A.

Automotive, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Expectations Exceeded

Reviewed 7 years ago

I signed up with Vonigo after 5 years of sitting on the fence. Mike McWilliams is my representative at Vonigo and he walked me through the process and what it could do for my company LEAKPRO. I have come to learn he understated what it could actually do for LEAKPRO. Most sales people overstate and under deliver, not the case this time! Mike sold me on what Vonigo can do for me now, yet the system...

Pros

It will completely handle and track my business with the functionality of growing with us as we grow.

Cons

NOTHING!!!

MR
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Matthew R.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Future of Field Service Software

Reviewed 8 years ago

My company Better Life Maid is a multi-unit house cleaning service. We picked Vonigo because of the ability to manage multiple units seamlessly from one call center based software platform. As we plan our expansion, we believe that the Vonigo platform will allow us to maintain a centralized office system that handles sales, marketing, dispatch, scheduling, customer service, billing, and nearly every...

Pros

No pros were added to this review

Cons

No cons were added to this review

LR
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Lucas R.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful, comprehensive, and reliable software that does everything we need and IS SCALABLE.

Reviewed 6 years ago

Every aspect of our business, client requests, scheduling, quoting, invoicing, payments - is handled in a one stop shop. It's like it's custom built for us.

Pros

It's custom designed for a mobile service business like ours so it has helpful functionality I didn't even know to ask for. It's a one stop shop for all aspects of our work... Quoting, converting a quote to a work order and invoice, multi-job work orders, teams collaborating, invoicing, payment, recurring payments, scheduling, web booking... It's awesome.

Cons

Some simple things that we do often take more steps than our old software used to take. Like - to bill a client for just 15 mins work for a quick phone call takes more clicks than it used to. Overall that time-cost is a very small price to pay for the massive time saving in all other areas of our business, and we're just moving our clients to monthly memberships and retainers that give them unlimited "quick calls" phone support.

AR
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Verified reviewer

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Continues to work for a nationwide business.

Reviewed 3 years ago
Pros

The support team is always accessible and can speak with a real person most times of the day for any issues we had. It also helped manage and pull sales, profit, booking reports from all our franchisee units across the country. It also provided us with a booking/calendar integration system for customers to book slots only when our mobile service vans were available. It also allowed us to create promo codes on-the-fly to be used on our website immediately after creation. The list of features goes on, but we are continuing to use their service everyday.

Cons

It is pricey, and there are some bugs that have caused us to lose sales, however, all issues were eventually remedied after escalation to a manager.

LW
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Loraine W.

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Overall, the software has a lot of good features & can hold a lot of information, very customizable.

Reviewed 6 years ago
Pros

I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

Cons

I am not thrilled with the reports that can be generated, but that may be a training issue on my part? I only want certain information when I pull up a report, and the reports on the list are a little too broad. Plus, the report will disappear by the next day. I would like it to remain on my desktop until I'm done with it so I don't have to pull up another.

SK
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Samuel K.

Consumer Services, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customizable Software

Reviewed 4 years ago

With Vonigo, we were able to resolve multiple automation issues we've had with other crm's. One example is we are able to send an automated payment link to customers repeatedly until they pay. The have a more robust call center feature that has helped us record customer service reps performance.

Pros

I love the support staff. They actually respond to you and answer your calls and emails unlike many of the CRM's out there. We've used 4 other CRMs. The ability to automate invoicing, estimate follow ups, via email and text messaging. They were able to customize the software work well with our business. There were actually things they challenged us to change in order to be more effecient. If you don't like change, don't buy this software:)

Cons

It took a while to understand the ins and outs due to the amount of features they have as well as being different in layout from previous software. The email automation set up isn't as intuitive as we would like. You need to know a little bit of coding which they can guide you.

AM
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Andrea M.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Vonigo is a crucial software for our daily operations.

Reviewed 6 years ago

Organizations and oversight of daily operations.

Pros

Vonigo keeps my daily schedule organized and accessible by my staff. Our schedule changes many times a day and Vonigo allows me to keep everyone informed at all times in real time. The tracking of work orders and jobs along with invoicing keeps me organized. It's important to know what is going on in the business on a daily basis. I could not run my business without Vonigo.

Cons

Some restrictions to customizing my own reports. It would save me time so I don't have to pull two or three reports to get the information I need.

MC
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Monica C.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vonigo Review

Reviewed 4 years ago

Vonigo is pretty straightforward to use, we can quickly schedule appointments and check clients details.

Pros

User friendly, and the ease in which you can schedule and see the appointments.

Cons

If you make a mistake scheduling a new customer it takes over 20 mins for the appointment to disappear from the schedule. It is also difficult to send a customer an invoice.

Vendor response

Hi Monica, Thanks for the great review. In terms of the schedule block off period, it's in place for online booking, but it can be reduced. We will reach out to discuss this and also how invoices can be emailed in two clicks or taps. Vonigo

LS
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Larry S.

Consumer Goods, 1,001-5,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The team was helpful and knowledgeable. They took my processes and adapted their system to work.

Reviewed 6 years ago

When I decided to look into a FSM platform for Grind2Energy (an Emerson Electric company) I searched through many platforms. Out of all of them VONOGO offered the best solution for us. They were able to adapt to our needs and incorporate the items we needed to manage our service operations. We were able to set up three distinct areas of Service Repair, Installation and PM's. The inventory piece...

Pros

Ease of use and customizable. The reporting is solid and the abilities of the system are great.

Cons

Could be a little more robust in some areas but there are few Cons.

SE
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Sally E.

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Vonigo really is very easy to use and loved the over the phone tutorial with a "live" person.

Reviewed 6 years ago
Pros

It looks very professional and is easy to use and make corrections. The features we are currently using don't even begin to scratch the surface of the great features. We hope to incorporate more in the future.

Cons

The way to enter information was changed without notice and was not easy to figure out. There is one aspect of the updated version I don't like. When changing the pickup date, the receipt number changes, previously, the number did not change and it's a little bit longer to complete.

RG
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Reed G.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Apparent was not made for Habitat - not far from it but enough that it is difficult sometimes

Reviewed 5 years ago

easy to implement - Team in Support has become essential really helps.

Pros

Browser Based, colors, easy to move donations around thus rescheduling is not a difficult task to learn and to teach others

Cons

difficult sometimes - cannot program our self to minor degrees always have to go to support. Things like changing roles Example we have an attribute "Stephanie Vandergrift" which is still being attached out bound communications - its been 2 years....should be able to rename users our selves

MB
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Mary B.

1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I could not imagine running my business without this product and the people who support it!

Reviewed 6 years ago

Besides the day to day operations of my mobile pet grooming business, this software provides me with real time data on performance. I can pull reports with very little effort, download info into excel and manipulate it to tell me what I need to know. Also provides quick ability to identify clients to call using many variables.

Pros

It handles many complex situations with ease. Lots of thought into making it user friendly. Allows changes without a lot of hassle. Love the color coding features and the report writer. I can have real time data in an instant which is necessary for me to keep a handle on the business.

Cons

Wish there was 15 min increments in timing for the scheduling piece of the program. Would like to see some of the redundancies eliminated with data entry but they are no where near a deal breaker.

KF
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Kimberly F.

Used daily for 2+ years

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  • Value for money
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  • Features
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Very positive and continue to be impressed.

Reviewed 6 years ago
Pros

The software is always being updated and new upgrades and releases are being made. Requests to Vonigo from customers are always heard and implemented when possible. Turn around time for issues are extremely fast and helpful.

Cons

The software can experience high amounts of glitches (but all software does) from time to time. A few extra abilities to the system would be great, but in time I am sure that will come.

JL
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Jeff L.

1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vonigo's program promises and delivers every time!!!

Reviewed 6 years ago

A Streamlined company. Skip the double and triple recordings. Have your team do it once. Less errors!

Pros

I love the fact that if you do even need the help desk they they are there for you! I really like the ease of use that Vonigo provides. It is simply a great program!

Cons

Our business model is quite different than most! We provide a service and pay our clients and you cannot record a negative sale or a zero dollar sale. Other wise it is perfect!

CH
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Courtney H.

Environmental Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product, Better Customer Service

Reviewed 3 years ago

I found [SENSITIVE CONTENT HIDDEN]customer service to be a huge value added as we now have customised our system for our specific needs.

Pros

This product streamlines and automates our workflow, allowing us to focus on sales and customer service.

Cons

Some of the simple, easy fixes are not able to be changed while most of the software can be altered for each specific business.

JH
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Josh H.

Public Safety, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great for Field Service Management

Reviewed 5 years ago
Pros

Adequately supports our business to schedule and dispatch our technicians. Highly customizable interface, with the ability to sort of "build your own" pages to capture the information you want. Custom reports can even be built to pull results which display your custom fields.

Cons

Quite a few features...but many of them feel unpolished or not quite finished. Many features we were promised by Vonigo's sales team were present, but seemed to have limited functionality, or were designed to work a certain way. It took us multiple months of onboarding to get our Vonigo setup working as desired, as the initial setup we were given did not fully match our needs.

ZH
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Zachary H.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to Use System

Reviewed 3 years ago

I think it is an easy to use phone system that gets exactly what we need done!

Pros

I really like how easy it is to get to the recordings and switching over the phones from user to user for the order. The recordings have always worked well and the storage is large enough to hold what I need. We constantly switch orders that calls are taken so it is nice to be able to switch which extension the phones ring.

Cons

I wish we were able to have more data analysis on the calls.

HC
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Halley C.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Program, Customer Service and Tech Support Could Improve

Reviewed 4 years ago

Vonigo has allowed us to use one CRM company wide and eliminated duplicate work and wasted time. It's easy to use and has helped streamline our operations.

Pros

Functionality and ease of use. I love that this software can be used and integrated into every department in our organization.

Cons

Certain projects and/or help requests take too long to be completed.

BS
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Byron S.

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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We left a proprietary software for an enterprise style solution.

Reviewed 6 years ago
Pros

Stuff works. You click buttons and it works. The good thing is that Vonigo has an online scheduler piece. Their software team has good support, and they have great onboarding team. VERY competent training!

Cons

There seems to be some limitations on taxation, and the online scheduler piece cannot be heavily customized and there is no ability to put "cross zone" rules into Vonigo when doing scheduling and routing. A zone is either on or off, there is no way to intelligently allow a preset series of cross zone settings to apply themselves automatically.

Vendor response

Hi Byron, Thanks for the review. It would be great to speak with you about the taxation as we do have full tax coverage for the United States, Canada, Australia, New Zealand, and the UK. It might simply be a configuration related issue that we can help resolve. Also, it would be great to touch base on the zoning with you. Plus, we do have an open API that offers a near infinite level of flexibility with the online booking engine. We'll follow up with you on that as well. Thanks again for the great review and your ongoing business. Team Vonigo