Wisp Pricing, Features, Reviews & Comparison of Alternatives

Wisp

Configurable space management solution

5.0/5 (10 reviews)

Wisp overview

What is Wisp?

Wisp is a full-service, cloud-based space management solution designed to configure stack diagrams to space functions, square footage, headcount, and business units. It provides space and occupancy management on interactive floor plans with the functionality required by real estate and facility teams for efficient strategic planning. The SaaS Wisp solution is supported by ongoing floor plan updates and advisory services for the whole real estate life cycle.

Wisp is a unique solution that can be tailored to any business needs and aims to fill the gaps in conventional IWMS, and CAFM software. Wisp is an intuitive and robust web-based platform that helps to manage occupancy and space, with tools for configuring it for the purpose of sharing data with existing enterprise systems.

It is a fast and accurate tool that helps optimize space and prepare businesses for unexpected and quick access to information about space as well as occupancy for real estate and facilities managers. Users gain access to Wisp’s advanced reporting features which gives full control in the hands of the client for critical decision-making instantly.
www.genslerwisp.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Wisp screenshot: Blocking and Seating Scenarios: Create, modify, and save alternate blocking and occupant seating plans using the current floor plan layoutWisp + Observe for Strategic PlanningWisp screenshot: Interactive Stack Plans: Generate stack diagrams that illustrate headcount, square footage, space function, business unit data, or user-defined criteriaWisp screenshot: Move, Add, Change Requests: The MAC workflow process is defined and implemented based on best practices and client needs. Streamline request submittals and eliminate paper, email, or other manual MAC request processesWisp screenshot: Reports: Wisp includes a number of pre-defined occupant, space, square footage, and event reports depicting metrics such as vacancy, density, capacity, and churn

Wisp reviews

Excellent
10

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.9
  5.0
Phillip Henry Jr

Just right

Used daily for 2+ years
Reviewed 2019-03-29
Review Source: Capterra

WISP has been excellent! Great technical and customer support an intuitive suite of built in reports and the ability to request customization. You can "right size" the module subscription to fit your need. The system is not bloated, it simply does what it promises to do and in my experience sometimes more than you expected. It is reassuring to know that I can answer various space and head count related questions usually in under 5 minutes.

Pros
The system is straight forward, easy to understand not overly complicated get the results you're looking for.

Cons
The only caveat it's difficult on mobile devices but it is being addressed.

Response from Gensler


Phillip, thank you for sharing this positive feedback on our software and advisory team! We're glad to hear that you are easily able to get the information you need and that Wisp is right-sized for your needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marilyn Polizzi

Excellent User Friendly Program !!

Used daily for 2+ years
Reviewed 2019-12-06
Review Source: Capterra

This has been a wonderful experience since day one! Each contact is so helpful and responds very quickly. [SENSITIVE CONTENT HIDDEN] is our main contact and has helped us work out so many issues over the years and has worked closely with us to create the best possible way for Wisp to work for us, and have our information updated automatically when possible. Wonderful customer service! When I have questions they are quickly answered, issues resolved.

Pros
Very organized, easy to read and easy to get to the info I need. VERY user friendly. Quick to learn, quick to use. Provides us with the information we need a real time as we update. It offers more options that we have used.

Cons
There are times we wish it could conform to our detailed specifics. Having said that, we are aware that with programing changes you can accomplish most requests but with our restricted budgets and timeframes some aren't attainable.....or would really be worth the costs.

Response from Gensler


Marilyn, it's wonderful to hear this positive feedback, and we are so happy that you've found Wisp insightful and easy to use! We strive to deliver the highest level of customer service and your long-time account leader will be thrilled with this review on how he had helped your team succeed. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Bonilla

AT&T - CRE WISP

Used daily for 6-12 months
Reviewed 2019-12-09
Review Source: Capterra

Pros
I love the layout of the program, once you understand how to navigate through the program it is very user friendly. All of my buildings and occupancy data can be accessed in a matter of seconds which is very helpful for a campus of 4,500+ employees. The color coded occupancy data per leader is also very helpful when overseeing the floor plate by Business Unit. I also appreciated the fact that I was able to add my floor leads to ensure the occupancy is accurate.

Cons
At first, it was a little difficult to navigate but [SENSITIVE CONTENT HIDDEN] and the team did a great job of hosting training sessions. These worked really well for my team and I. It would also be nice to incorporate our HR systems into WISP so that it tracks when employees leave the business by generating a report. I agree that not tying it web phone as employees sometimes change their own seats would cause too much confusion but if a notice when they leave was made available that would be helpful. Although I believe that would have to be on the AT&T side and not through WISP.

Response from Gensler


Daniel, we love to hear that Wisp is user-friendly and easy to navigate. It's great that you've granted your floor leads access to help maintain the datawe always encourage this as it helps improve data accuracy and integrity! With such a huge campus, easily accessing your portfolio within seconds sounds like a big help. When you are ready to further integrate your HR systems with Wisp, let us know and we will be happy to assist.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Frank Alderton

WISP's Overall Performance for my Job Function

Used daily for 1-2 years
Reviewed 2019-01-22
Review Source: Capterra

WISP has revolutionized the way our company internally charges our departments rent for their space usage. Making rent allocation changes is so easy now and the export and reporting features are in real time as well. WISP's space accountability and seat assignment allows us to track underutilized space more efficiently and gives us the ability to know who is located where, and if we have vacancies that can be filled.

Pros
The ability to make assignment and accountability changes in real time is the most efficient feature to me. The functionality and reporting features have such an expanded capability. With this product we have cut down a tremendous amount of labor hours doing manual change requests and alterations to the primitive accountability process we had previously. With this product you can determine if you are utilizing your space to its maximum efficiency and see where and how you can improve.

Cons
The inability for the user/operator to add/move or reconfigure standard furniture while in the furniture layer as opposed to sending the request to support.

Response from Gensler


Frank, thank you so much for taking the time to write this detailed review! It's wonderful to hear how Wisp has significantly reduced your labor hours for change requests, reporting and rent allocation changes. We pride ourselves on making our clients' lives easier and love hearing how Wisp has made this impact!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sara Evans

Wonderful Software

Used daily for 2+ years
Reviewed 2019-12-03
Review Source: Capterra

Our facilities department uses this software on a daily basis. It offers our team the ability to track placement of associates, printers, cameras, etc. and allows us to track changes. I really love that we have other office sites uploaded so even though I have never traveled to them, I have an understanding of the other offices without leaving my desk.

Pros
I love the ease of use of this software. [SENSITIVE CONTENT HIDDEN] is always offering new tips and tricks, and will keep me updated on any upcoming updates. This software does everything my company needs for space planning.

Cons
We've run into some discrepancies on the back-end at times, but anytime we point it out, it is quickly taken care of.

Response from Gensler


Sara, we are thrilled to hear that Wisp has increased your connection with other offices and is a daily asset to your facilities department. Ease of use and ongoing improvement are top priorities for us, and we love hearing when our clients feel we are meeting these goals! I'm glad that you've been able to work through any challenges with your account leader, and we look forward to many more years of service!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wisp pricing

Pricing options
Subscription
View Pricing Plans

Priced per square footage with tiered pricing: Price decreases as SF increases.

Contact Wisp for more information on pricing.

Wisp features

Customizable Reporting
Data Import/Export
Workflow Management

API (566 other apps)
Activity Dashboard (455 other apps)
Activity Tracking (292 other apps)
Audit Trail (269 other apps)
Auditing (326 other apps)
Automatic Notifications (447 other apps)
Billing & Invoicing (244 other apps)
Compliance Management (314 other apps)
Document Storage (266 other apps)
Inventory Management (330 other apps)
Inventory Tracking (277 other apps)
Invoice Management (244 other apps)
Monitoring (251 other apps)
Real Time Data (309 other apps)
Real Time Reporting (259 other apps)
Reporting & Statistics (413 other apps)
Third Party Integration (325 other apps)

Additional information for Wisp

Key features of Wisp

  • Lease management
  • Occupancy management
  • CAD drawings
  • Corporate brand alignment
  • Floor plans & maps
  • Interactive stack plans
  • Maintenance management
  • Rent allocations
  • Seating plans
  • Service requests
  • Space management
  • Space reservation
  • Usage tracking / analytics
  • Wayfinding
View All Features

Benefits

Wisp is a cloud-based space and facility management solution that users can access anytime and from anywhere.

It comes packed with a range of features and tools, such as asset management, equipment management, inspection management, and more.

Businesses can utilize Wisp to collect data about names, seats and room configurations, and further analyze space usage and identify patterns.

Wisp offers ongoing support that includes advisory services to help users properly understand what the data means to their business.

Users can track resources and assign them to occupants, with tools for tracking relevant data changes and running reports on usage.