Wisp Features

Wisp

Configurable space management solution

5.0/5 (14 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Asset Lifecycle Management
Assignment Management
Automated Scheduling
Change Management
Commercial Properties
Customizable Branding
Customizable Reports
Data Import/Export
Data Visualization
Design Management
Drag & Drop
Equipment Management
Facility Scheduling
Fixed Asset Management
Floor Plans & Maps
For Offices
For Retail
Incident Management
Inspection Management
Lease Management
Maintenance Management
Mobile Access
Multi-Location
Occupancy Management
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Resource Allocation & Planning
Resource Management
Room Booking
Room Scheduling
Scheduling
Search/Filter
Space Management
Space Reservation
Third Party Integrations
Usage Tracking/Analytics
User Management
Vendor Management
Visitor Management
Visual Analytics
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Asset Lifecycle Management
Assignment Management
Automated Scheduling
Change Management
Commercial Properties
Customizable Branding
Customizable Reports
Data Import/Export
Data Visualization
Design Management
Drag & Drop
Equipment Management
Facility Scheduling
Fixed Asset Management
Floor Plans & Maps
For Offices
For Retail
Incident Management
Inspection Management
Lease Management
Maintenance Management
Mobile Access
Multi-Location
Occupancy Management
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Resource Allocation & Planning
Resource Management
Room Booking
Room Scheduling
Scheduling
Search/Filter
Space Management
Space Reservation
Third Party Integrations
Usage Tracking/Analytics
User Management
Vendor Management
Visitor Management
Visual Analytics
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Asset Lifecycle Management
Assignment Management
Automated Scheduling
Change Management
Commercial Properties
Customizable Branding
Customizable Reports
Data Import/Export
Data Visualization
Design Management
Drag & Drop
Equipment Management
Facility Scheduling
Fixed Asset Management
Floor Plans & Maps
For Offices
For Retail
Incident Management
Inspection Management
Lease Management
Maintenance Management
Mobile Access
Multi-Location
Occupancy Management
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Resource Allocation & Planning
Resource Management
Room Booking
Room Scheduling
Scheduling
Search/Filter
Space Management
Space Reservation
Third Party Integrations
Usage Tracking/Analytics
User Management
Vendor Management
Visitor Management
Visual Analytics
Workflow Management
Visit WebsiteCompare App

Wisp Feature Reviews

14 reviewers had the following to say about Wisp's features:

Erin T.

WISP is a game changer

2019-12-06

Quick turnaround on reports/data and flexibility to easily manipulate the data in various views that our leadership needs to different scenario future planning.

Pros

It is very intuitive and even when I can't figure out how to do something the support team is exceptional with quick responses and help!

Cons

I wish it was user friendly on a tablet device

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Erin, we can't thank you enough for this wonderful review of Wisp and our dedicated support team! We're so glad Wisp has made scenario planning and accessing data easier for you! Thank you!

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Frank A.

WISP's Overall Performance for my Job Function

2019-01-22

Making rent allocation changes is so easy now and the export and reporting features are in real time as well.

Pros

The ability to make assignment and accountability changes in real time is the most efficient feature to me.

Cons

The inability for the user/operator to add/move or reconfigure standard furniture while in the furniture layer as opposed to sending the request to support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Frank, thank you so much for taking the time to write this detailed review! It's wonderful to hear how Wisp has significantly reduced your labor hours for change requests, reporting and rent allocation changes. We pride ourselves on making our clients' lives easier and love hearing how Wisp has made this impact!

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Lillian C.

Wonderful Space & Occupancy Tracking Tool

2021-05-10

I have been a Wisp user for many, many years. I have not used any other tool to compare with, but I have always been a satisfied customer. The constant improvement of Wisp and added features over the years have been fantastic. The customer service team is excellent to work with. We are constantly finding new ways to use Wisp to improve our business.

Pros

From an Administrator point of view, there are so many more features and data points that we use and track.

Cons

One of our offices was using a stacking feature that was removed recently, but hopefully Wisp will bring it back in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Lillian, We appreciate our long-term relationship and rave review! We now have a stacking report with visualizations and data that may meet your needs. Thank you again for this feedback. Please continue to let us know how we can best support you!

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Eddie C.

Wisp review

2020-04-29

I love working in Wisp, I use it everyday to keep track of where people sit and to space plan for future larger moves.

Pros

I like the space planning scenario, asset tracking, and reporting. I also use Wisp to give me my monthly distribution lists.

Cons

That it doesn't tie into another program, like Lenel to give true numbers when associates for adds/ removes from the company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Eddie, we're so pleased to hear that you are finding value in the many of the features within Wisp for daily use and future planning. Our team would love to work with you to ensure that the integration with Lenel is configured so that you are always working with the most accurate data. Please continue to let us know how we can help!

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Peter S.

Easy to Use Space Planning Software

2021-02-24

We are implementing an auto data feed and SSO which should improve accuracy and usability.

Pros

It is easy to use and the support is fantastic.

Cons

The recently introduced reservation module is rudimentary and not consistent with the overall software. Hoping they will improve and expand this functionality soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Peter,
It's great to hear our team has been fantastic and that Wisp is providing you with transparency and consistency across your portfolio. Once you've integrated Wisp with your other systems, you'll also reap the benefits of increased data accuracy.

We truly appreciate your candid feedback about our reservation capabilities, and are excited to share that we're currently developing three additional features to expand the functionality, as well as add completely new functionality. Our upcoming features will include:
The ability to reserve desks for up to a year in advance
The ability to reserve desks on behalf of another person(s)
Touchless check in/out of desks using QR codes

If you are interested in hearing more about our upcoming enhancements, please reach out to your Wisp Advisor!

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Phillip H.

Just right

2019-03-29

Great technical and customer support an intuitive suite of built in reports and the ability to request customization.

Pros

The system is straight forward, easy to understand not overly complicated get the results you're looking for.

Cons

The only caveat it's difficult on mobile devices but it is being addressed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Phillip, thank you for sharing this positive feedback on our software and advisory team! We're glad to hear that you are easily able to get the information you need and that Wisp is right-sized for your needs.

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Daniel B.

AT&T - CRE WISP

2019-12-09

Pros

All of my buildings and occupancy data can be accessed in a matter of seconds which is very helpful for a campus of 4,500+ employees.

Cons

It would also be nice to incorporate our HR systems into WISP so that it tracks when employees leave the business by generating a report.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Daniel, we love to hear that Wisp is user-friendly and easy to navigate. It's great that you've granted your floor leads access to help maintain the data. We always encourage this as it helps improve data accuracy and integrity! With such a huge campus, easily accessing your portfolio within seconds sounds like a big help. When you are ready to further integrate your HR systems with Wisp, let us know and we will be happy to assist.

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Rachel S.

WISP: A Facility Manager's Best Friend

2019-12-12

Pros

We are loving the changes and new features the company rolls out on a regular basis to make the utilization of the software and the data we glean from it an exceptional experience.

Cons

We would love a mobile version, please!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Rachel, we love hearing enthusiastic feedback like this from our clients! Our advisors pride themselves on going above and beyond and they will appreciate this review. We're so glad to hear that you've enjoyed the new features and functionality. Our development team is currently working towards more mobile-friendly functionality so expect this in the future!

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Gina G.

Wisp is the way to go!

2019-12-03

Wisp has come in handy numerous times for very last minute requests. It was a crucial part of our office move and continues to be a beneficial asset to day-to-day operations.

Pros

Plus, it provides so much useful information, between having the most up to date floor plans to obtaining current reports and rosters in less than a minute, Wisp can truly do so much!

Cons

The ability to customize reports easily, I think this is the one part I'm still becoming acclimated with.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Gina, we are so happy to hear that Wisp provides you with such useful information and that you are continuing to unlock more value as you learn more from your Wisp Advisor. The team will be thrilled to hear this feedback. Thank you for the wonderful review!

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Marilyn P.

Excellent User Friendly Program !!

2019-12-06

This has been a wonderful experience since day one! Each contact is so helpful and responds very quickly. [SENSITIVE CONTENT HIDDEN] is our main contact and has helped us work out so many issues over the years and has worked closely with us to create the best possible way for Wisp to work for us, and have our information updated automatically when possible. Wonderful customer service! When I have questions they are quickly answered, issues resolved.

Pros

Provides us with the information we need a real time as we update.

Cons

There are times we wish it could conform to our detailed specifics. Having said that, we are aware that with programing changes you can accomplish most requests but with our restricted budgets and timeframes some aren't attainable.....or would really be worth the costs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Marilyn, it's wonderful to hear this positive feedback, and we are so happy that you've found Wisp insightful and easy to use! We strive to deliver the highest level of customer service and your long-time account leader will be thrilled with this review on how he had helped your team succeed. Thank you!

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Sherri S.

Very helpful and user friendly and anytime i need help i just email our contact and she answers

2020-05-01

WISP is very user friendly and easy to work with

Pros

its easy and very user friendly - If I should ever have a issue or problem I just contact my contact and she gets back to me ASAP

Cons

I really haven't found anything I don't like about WISP at this time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Sherri, Thank you for this wonderful review. We love to hear that Wisp is user friendly and that our team is responsive to your needs!

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Sara E.

Wonderful Software

2019-12-03

It offers our team the ability to track placement of associates, printers, cameras, etc. and allows us to track changes.

Pros

I love the ease of use of this software. [SENSITIVE CONTENT HIDDEN] is always offering new tips and tricks, and will keep me updated on any upcoming updates. This software does everything my company needs for space planning.

Cons

We've run into some discrepancies on the back-end at times, but anytime we point it out, it is quickly taken care of.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Sara, we are thrilled to hear that Wisp has increased your connection with other offices and is a daily asset to your facilities department. Ease of use and ongoing improvement are top priorities for us, and we love hearing when our clients feel we are meeting these goals! I'm glad that you've been able to work through any challenges with your account leader, and we look forward to many more years of service!

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Shawn B.

WISP - Space Panning

2019-08-14

We use the tool every day

Pros

Easy of use - flexibility - customer support

Cons

just concerns with flash - that will be solved soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Shawn, thank you for the great review! We're glad to hear you find Wisp flexible and easy to use every day. I'm happy to share that your concern about the use of Flash within part of Wisp is nearly resolved. Please keep an open dialogue with your Wisp Advisor to discuss the non-Flash option and transition timeline. We look forward to working with you for many years to come!

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Andrew R.

WISP at Crestron

2019-12-20

We have given our employees the opportunity to find where their co-workers sit and provide the necessary and up to date information regarding each employee.

Pros

Easy to use and gives us what we need.

Cons

Initial setup was painful, but that is the case with any option

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gensler


Andrew, we are so pleased to hear that you find Wisp easy to use and are benefiting from all of your information in one place! We try to do as much heavy-lifting as possible during implementation to get our clients up and running quickly, however, we understand that learning new software and gathering all of the initial floor plans and information can be a challenge. I'm happy to hear you are now up and running. We are always improving processes and appreciate this feedback. Please continue to let us know how we can best support you!

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