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Zoho FSM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
End-to-end field service management.
Table of Contents
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Zoho FSM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2025
Zoho FSM overview
What is Zoho FSM?
Zoho FSM is a field service management platform designed to optimize daily operations on and off the field for various service businesses like Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting, Remodelling, Garage Door Services, Flooring, Locksmith Services, Appliance Repairs, Carpentry, Fence Services, Pest Control, Restoration, Spa Services, Tiling, Well Water Services, and Alarm Business.
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Simplify request handling, estimate generation, and work order management. Create service appointments and schedule jobs on the Dispatch Console. View the jobs allocated to each resource on the Gantt chart. Ensure precise resource allocation using live-location tracking and skill-based filters on the Map view. Drive operational efficiency with the Zoho FSM mobile app. Agents can log trips, record timesheets, and access critical information on the go on both Android and iOS devices. Allow sharing notes and images for easy collaboration. Let agents raise invoices, record payments, and schedule follow-up tasks. Support multiple currencies and region-specific taxes for effortless billing. Zoho FSM also excels in asset management, inventory tracking, and performance measurement. It supports automation. Create workflows to automate repetitive tasks. Zoho FSM also integrates with other Zoho and third-party applications
See more about how FSM can be a perfect fit for your business: https://www.zoho.com/fsm/plan-comparison.html
Key benefits of using Zoho FSM
- Pave the way for effective communication and collaboration. The Zoho FSM mobile app helps field agents stay connected to the office and enables sharing notes and images.
- Manage sizable teams and improve productivity with advanced workforce management. Zoho FSM also has a multi-user environment with unique user profiles.
- Digitize back-end operations. Zoho FSM handles asset management, scheduled maintenance, billing, inventory tracking, and generating reports.
- Connect with other apps that are key to your business. Zoho FSM integrates with Zoho Books, Zoho CRM, Zoho Invoice, Zoho Inventory, and a host of third-party applications.
- Deliver a great customer experience with automated notifications, skilled field agents, detailed service reports, and multiple channels to make payments.
- Minimize costs by cutting back on repetitive visits. Increase first-time fix rates with efficient processes.
Starting price
per month
Alternatives
Zoho FSM’s user interface
Zoho FSM reviews
Overall rating
4.6
/5
36
Positive reviews
94
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.97/10
5
4
3
2
1
26
8
1
0
1
Timothy M.
Agent
Verified reviewer
Anonymity request
Slav L.
Manager
jessica m.
Managing Member
Slav L.
Manager
Josh J.
Field Service Install Manager
Who uses Zoho FSM?
Based on 36 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zoho FSM's key features
Most critical features, based on insights from Zoho FSM users:
All Zoho FSM features
Features rating:
Zoho FSM awards
Zoho FSM alternatives
Zoho FSM
Starting from
25
/user
Per month
ServiceWorks
Starting from
948
Per year
FieldRoutes
Starting from
249
Per month
RealGreen
Starting from
199
Per month
Zoho FSM pricing
Pricing plans
Pricing details:
User opinions about Zoho FSM price and value
Value for money rating:
To see what individual users think of Zoho FSM's price and value, check out the review snippets below.
Timothy M.
Agent
Verified reviewer
Anonymity request
Zoho FSM integrations (14)
Integrations rated by users
We looked at 36 user reviews to identify which products are mentioned as Zoho FSM integrations and how users feel about them.
Integration rating: 4.8 (10)
“It helps us work on integrated platform. We use two separate books hence the integration combines the contacts and customers from the two books and channels into Zoho FSM. We do not have to manually capture the data we already have.”
“FSM pulls customer data, service history, and contact details directly from CRM. This avoids duplicate entry, speeds up dispatching, and ensures our field team has the latest info.”
“I tried CRM but overall It is a bit too much for my needs, integration works fine just not the product i need for my business right now. I will be trying out bigin right away.”
Togaraseyi M.
Engineers
Integration rating: 4.6 (9)
“All field work, material usage, and timesheets sync directly into our invoicing and accounting flow. No manual entry needed, billing is way faster and more accurate.”
“When an invoice is generated it automatically creates a work order in FSM that can be scheduled to one of our techs.”
“Accounting correctly is key. Being able to fill invoices through books after completing the job in FSM is great”
Nikita p.
IT-Developer
Integration rating: 3.0 (1)
“I tried to set up automations with zapier to bridge zoho sign and zoho fsm. Didnt really work the way I had hoped, Perhaps bigin will be better.”
Phillip R.
Polyurethane Foam Technician, Owner
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Zoho FSM support options
Typical customers
Platforms supported
Support options
Training options
Zoho FSM FAQs
Zoho FSM has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Zoho FSM?
Zoho FSM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Zoho FSM support?
Zoho FSM supports the following languages:
English
Q. Does Zoho FSM support mobile devices?
Zoho FSM supports the following devices:
Android, iPhone
Q. Does Zoho FSM offer an API?
Yes, Zoho FSM has an API available for use.
Q. What other apps does Zoho FSM integrate with?
Zoho FSM integrates with the following applications:
Zoho CRM, WhatsApp, Zapier, Zoho Flow, Zoho Books, Zoho Desk, Bigin by Zoho CRM, Zoho Inventory, Zoho Invoice
Q. What level of support does Zoho FSM offer?
Zoho FSM offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base
