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Zoho Inventory Reviews

Reviews Summary

Pros

The seamless integration and robust features of the software are what fit the bill for this particular business situation perfectly.

Luke M.

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Accounting and Inventory management is good and good to learn. Keep making it more user friendly and secure.

Anonymous Reviewer

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For me, my start up requires a few hours a night of planning and joyful basic book keeping. Until my business is really established it’s great they have a Free version to help me get off the ground.

Sebastian A.

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Cons

No software can be installed on the office PC or server; so no data can be stored locally. You can not work offline at any circumstances.

Anonymous Reviewer

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There are alot of features that are unavailable for my organization and sometimes it is hard to customize.

Anonymous Reviewer

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Or, an application to work offline when there's limited internet connection.

Ezekiel O.

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Overall rating

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93%
positive reviews
96%
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326 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and very effective

Reviewed 3 years ago
Pros

We acquired Zoho Inventory through our Computer and Computing Department, which, observing the great problems that were presented to us with the classification of samples, offered this excellent tool that, complemented with other software, has substantially improved our performance at work. Zoho Inventory is a powerful tool that allows us an adequate and standardized classification of our chemical samples, converting them into information that can be inventoried, leaving as a result the organization that every company or corporation in charge of the chemical area wants, that is, a sample coherently organized. For this reason we strongly recommend this software.

Cons

A software that is constantly updated and improved, based on the observations and suggestions of its users; with a technical department of high capabilities that identify software problems and improve them in their updates, because I believe it is a software that has no weak points that have to be reviewed here.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fit Our Client's Needs Very Well

Reviewed 2 years ago

Although it's early the client has a much better grasp of their unique inventory management challenges and have been quickly adapting to a much more comprehensive solution that is ultimately easier to use

Pros

Our client, a trucking parts supplier, needed a warehouse/ inventory management system that would integrate with their new Shopify sales channel. The seamless integration and robust features of the software are what fit the bill for this particular business situation perfectly.

Cons

For the Canadian market the accounting module of Zoho has some minor shortcomings when compared with more popular accounting solutions in the region.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho Inventory - Worth it's Price in Gold

Reviewed 22 days ago
Pros

Ease of use. Ability to link other Zoho Products like Zoho Books. Customer service.

Cons

Not implementing changes fast enough to make program even better or more functional!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Love the Concept, reality is that its not ready for ecommerce

Reviewed 2 years ago

Poor. I ran out of room on the cons: lack of business acumen. No ability to convert or auto convert specific sales transactions from various sales channels to final invoice in zoho books. The funny thing in discussing the sales order to invoice issue, "So many people ask for the capability". Crazy idea for an ecommerce co with multiple landing pages, Social media, and various sales channels....

Pros

proposed functionality and inter connectivity with CRM, campaign, books, etc... Too bad it does not work I do like the chat to support, although they rarely have answers. When attempting to chat to support tonight for the below issues the system turned it into an email. Hopefully they will get back to us over the next 2-3 days.

Cons

Does not work or function properly. example 1) ~500 transactions via amazon merchant fulfilled. Inventory was out of sync within 2 days. Orders stopped being pushed from amazon into our system as sales orders and the customer service issues ensued. Zoho had no answer and we turned off the inventory. Most if not all 3rd party consultants we have spoken to advocate back end fixes using Zoho...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Zoho Review

Reviewed 4 months ago

Keeping track of sales on eBay, our website, and other platforms where we sell such as Google Shopping can be confusing but Zoho makes it very easy to keep track of all three on one database without the confusion.

Pros

Zoho is really easy to use and affordable, especially for a small business. I like that it creates your own invoices that you can send to customers. I like that you can keep track of multiple warehouses on one page. These are small features that make Zoho really great.

Cons

The software is easy to use but still has some features that I would love to see changed. We run a small eBay business and there is often difficulty in merging products. I cannot go back and fix this later on. Sometimes this will make the inventory numbers look different than what they are. This is also part of a human error, but I wish there was a feature on Zoho that would help me reconcile inventory when I make a mistake with merging products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Robust And A Well Designed Tool

Reviewed 2 years ago

It is a great tool for anyone looking to start off with E-commerce business and handling over 100 plus orders a month, to keep a track of the equipment or inventory.

Pros

There are plenty of options out there in the market for a well-integrated tool, however, the features in Zoho Desk come at a low cost and are at par with other players, the top features which I loved about the product are: 1) Order Management 2) Invoicing 3) Integration with other tools available 4) works closely with other Zoho Products 5) Ease of access 6) Reporting and Dashboard is better than other players in the same domain 7) Handles RMA easily

Cons

Each tool comes with a few drawbacks though: 1) Lack of Equipment Rental feature 2) Composite Items feature doesn't function well, needs more tweaking from the user

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic addition to the Zoho Books suite

Reviewed a year ago

Well designed software that meets my organisation's needs. Ease of usage means that people at all levelsof the organisation can get comfortable using it to manage inventory and track sales.

Pros

As a small business owner, I found that the Zoho Inventory plug-in for Zoho Books provided me with a seamless and stress-free tool to manage multiple SKUs, track inventory, and create composite items. As a design brand, we often have multiple elements that go into a single product, and I have not found any other software that allows me to manage composite items as well as Zoho Inventory.

Cons

The pricing plans are a little prohibitive for a small business. However, even the free version offers a great user experience and provides full access to all features, limiting only the number of items that can be managed through it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Replaced Old System with Zoho (tried Quickbooks first)

Reviewed 2 years ago
Pros

Cloud based, pricing tiers by customer, import/export.

Cons

Coming from a fairly old (DOS based) system, which we were used to, there is a learning curve. I was not able to easily find ways to do business the way we are used to. After much searching, Zoho has most of the main capabilities, but they were not easily found. This could be because Zoho does so much that there is a lot to search through.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Almost there

Reviewed a year ago

Helped us with our inventory, quotes and sales orders. Ultimately switched to another product with more control over selling units and templates.

Pros

Ease of use, online access, cost. Simple to implement. Informative reports.

Cons

To sell as different units had to create different item code and bundle/unbundle. Would like more control over templates - the built in ones take up too many pages when numerous items. To search as typing have to know how an item is named.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great system without a crazy budget

Reviewed a year ago
Pros

For the price, you get an amazing amount of tools for managing inventory. It has a great integration with Amazon and makes everything sync very easily.

Cons

You can't segment customers based on purchase items.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Inventory

Reviewed 2 years ago

Solving all my issues in keeping a check on y stocks,in my different locations...

Pros

Cloud Based, Accurate Inventory Accounting,seamlessly works with zoho books.

Cons

That i had to pay for Zoho Inventory seperately inspite purchasing zoho books,also its a lil long to get it to check all the shipment fulfilment process,should be a lil more customized ,like a click away

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho Inventory for Trading business and Manufacturing concerns

Reviewed 2 years ago

Though I am still exploring ZOHO Inventory but the best part was ease of use and instant impact on inventory management.

Pros

1- Its best for the Trading business. 2- The best thing is the ease of use. you don't have to be an accountant or a professional inventory manager to understand this software. 3- It is real-time. You don't have to wait for a department or server to process the command so that the information gets reflected. 4- Any prior period adjustment of cost or quantity, automatically adjust the costing and all...

Cons

1- For large organizations where multiple levels of warehouses exist and they require different approvals before issuance and receiving of materials or products, ZOHO inventory doesn't seems to provide that functionality. 2- You cannot print delivery notes on ZOHO Inventory, for that you have to go to ZOHO Books. 3- If you want to receive a product on multiple purchase orders together, you cannot. You have to receive the product of one purchase order at a time. 4- You can specify a purchase or sales price of a product but you cannot specify that as per the supplier of customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very complete management system. Take a while to set up and the integration with vendors is tough.

Reviewed 3 years ago

Currently none because of frustration with setting everything up and some roadblocks I have run into. I really want to get this up and running so I can implement throughout my organization but the current challenges are driving me nutz.

Pros

Very complete! I like the overall feel and UI for this software. I like how it was thought about and implemented. I like that it offers many integrations and generally can do nearly everything I need it to do. I like how it is like lego's, I can select one module and then when ready set up another Zoho module and they will work together. Over all I like the product.

Cons

Set up documentation could use some work. Getting stuck when so close to complete caused me to stop using it due to frustration. When returning, my trial was over before I completed the setup. I am not going to purchase until I know it will work and meet my needs. So now I am stuck using the free version when I want more. Meaningful documentation and/or help and I would already be a customer using the software. Instead I am aggravated and frustrated figuring out what my next step is. Use Zoho or look elsewhere.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use and affordable

Reviewed a year ago

As I mentioned before, its probably the only software affordable that includes all the necessary features to run a small company like mine.

Pros

Integration with Shopify very easy. Pricing affordable with many features for a small company to afford.

Cons

Clients with different currencies not easy. I am a company in Canada with Inventory in the USA and most of my customers are in USA.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best I've Found

Reviewed 2 years ago

Prior to using Zoho I had never kept track of my expenses aside from the cost of the inventory itself. With Zoho Books, I've been able to keep track of my intangibles as well as physical inventory.

Pros

I have tried out so many different accounting software apps, and this is the one I've found works the best for me. I have a very small business, just me, and the revenue is still pretty low. So it is such a relief that my entire budget doesn't have to go to monthly fees, and that I didn't have to take the time to build my own. So many great features, and the developers are constantly adding new things, (that you can vote on!). I've only had to contact customer service a few times, but the times I have, they have been very personable and patient.

Cons

My only feature that I really need is that I need to be able to delete custom fields even after I've used them. I've added some fields that were later added by the developers, and that means that even though I'm not using them anymore, that's one custom field slot used up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just the kind of business apps that any small-medium biz would need

Reviewed 2 years ago

Our startup has small teams,some of who work in different locations. We have been comfortably managing our core ops on Zoho Books & Inventory very well. Our management team also has access to data at all times. The mobile app is an excellent add-on that comes for free. It supports bar code scanning, which is a blessing if you need to handle several SKUs and process large orders. I had initially tried Quick Books paired with a third-party inventory module, but I got tired of it quickly and had to drop it. Zoho wins over competitors hands down !

Pros

It handles most day to day business processes of any product/service business with ease. The UI is very clean and easy to use. It is very unlikely that you would come across software bugs

Cons

For its scope and target segment, I have to really try hard to say something negative about Zoho Inventory.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The best Small business tools

Reviewed a year ago
Pros

I love how easy it was to intergrate with ebay. the listings synced over, the orders, the customer profile, everything. Hands down the easiest and most time and cost sufficient program i hvae tried.

Cons

i love all the different Apps available, but im not sure if i c an get one app for a certain price and it work completely without having to purchase another subscriptiion for another service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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More funtionality than some of the programs out there.

Reviewed 2 years ago

So far so good, it the product that we have selected for our business and has met our needs. We tried several others but choose this one and have been happy. The product is dependable and has not had any glitches so far. We would recommend this products to other users.

Pros

We tried several products however most of them lack the function of being able to track items needed to produce your final product. Most of them are just an inventory product but lack the options needed for those of us that manufacture our own products. Once you find a product that does have these features they are pricey and difficult to use with little to no instructions. Then there is the problem of enabling them to sync with your accounting software like Quickbooks. This product has all of these features and is the reason we are using it.

Cons

The screen resolution and display may need to be adjusted. We noticed that the side bar on the left does not open all the way and is partially covered by the mainscreen. It would also be nice if someone would come up with a program that automatically generated a product SKU number instead of always having to manually create these.

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  • Ease of use
  • Features

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Shopify users, beware of Zoho!

Reviewed a month ago

Impossible to contact the dev team, even by email, which would have saved me two years of lost development time on my end. There is not even an effective communication channel between Customer Support and their own development team. It's one of those "I.T. doesn't talk to inferior beings" outfits. You know the type. Low integrity: If you make a mistake and misguide a paying customer, accept responsibility and issue a refund. It's the very least they could have done.

Pros

On paper, Zoho had all the flexibility and scalability we were looking for, but it turns out that it is incompatible with a Shopify store that has more than a few months of data. It won't import the data. This is not a misunderstanding and there is no workaround. Details below.

Cons

We bought it to be our CRM and Inventory Management System for our Shopify office furniture store. On installation, it would only import the last two months of transactions from Shopify. That's a disaster. For all of our regular customers, they'd have two accounts and we'd have to look in both places to find a past order, not to mention re-creating all of their account data by hand in the new system...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good for Trading, should improvise for manufacturing companies

Reviewed 2 years ago

I've found a way around to add BOM using composite item feature but Zoho definitely should consider including Bill of materials option in the inventory. it is literally impossible for a manufacturing company to use this software without BOM. otherwise it's really good, nicely integrated with Zoho books

Pros

I loved the Composite item feature but multiple bundling option could be more helpful and less time consuming.

Cons

Lack of Bill of materials. As a manufacturing and trading company it becomes extremely difficult to increase stock without BOM.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho Inventory is a simple tool for simple shops

Reviewed 2 years ago

I have been working with this application for over 1 year now. It changes step by step in a good direction but still there are some obstacles for importing/exporting data, duplicates and simple product management.

Pros

easy to use, simple configuration, many integrations with accounting software and shops via connectors or built-in with Shopify.

Cons

it is still under development. There are no bundled or configurable products that exist in eCommerce world. It makes the stock management a little bit tricky. In the business world SKU data is an indicator of the product. In Zoho Inventory it is an item name... and SKU. Sometimes I do not understand the logic behind some rules.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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My sales, shipping, and accounting are integrated into one platform

Reviewed a year ago

If I do not have enough inventory to ship a full sales order, I am able to make partial shipments. When new inventory goes in, I can go back to see what I need to ship to complete that partial shipment

Pros

I can make shipments directly from my sales order. It integrates pitney bowes shipping software, so I can ship USPS first class and Priority without having to leave the ZOHO platform

Cons

I wish they had plans for smaller companies. We only need two users, but the plan they offer to go from one user to multiple users is 4-5x the amount we pay for 1 user. I just doesn't make economical sense to pay 5x the amount just to add one more user.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Simple,Easy integrate with the Books

Reviewed 2 years ago
Pros

simple to create product integrate with the Books

Cons

Product filter really need to upgrade, we need to download product as make a custom filter in Excel

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho inventory - My saviour

Reviewed 2 years ago
Pros

Cloud Based ERP. SKU serial tracking feature. Awesome UI payment reminders integration with ICICI bank portal feature

Cons

I still feel Customer care could be an area to work out for fast solving queries. Although m very happy with the support , the fast responsive call back for new users who works live on the product and stuck for help , could be an area to focus. Still cheers to whole Zoho Team for an awesome product

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Value

Reviewed 4 years ago

For the money, the value of this product is fantastic. It has lots of options and ways to view and track your inventory. We needed something simple and straightforward, and this covers our needs and more.

Pros

It has what we need - the ability to track inventory for our warehouse items. We don't need any fancy bells or whistles. We don't need it to be an ordering or sales system. We just want to know our current counts, and be able to make adjustments as needed. Zoho Inventory does all of that and more. And for the price, you really can't beat this inventory software system.

Cons

For our needs, it had too many additional features. I don't need purchasing or sales orders. But we just don't use those screens, so it's not a big deal.

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