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ManageEngine ServiceDesk Plus MSP
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based IT service management software
Table of Contents
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ManageEngine ServiceDesk Plus MSP - 2026 Pricing, Features, Reviews & Alternatives
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ManageEngine ServiceDesk Plus MSP overview
What is ManageEngine ServiceDesk Plus MSP?
ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.
Key features of ManageEngine ServiceDesk Plus MSP include timesheets, business intelligence, automated billing, and customizable branding. Administrators can use the dashboard to gain insights into generated revenue, managed assets, billable and non-billable hours, technicians' performance, customer satisfaction, ticket inflow trends, and other metrics.
ManageEngine ServiceDesk Plus MSP allows businesses to organize and manage contacts within a centralized platform, scan clients' assets, personalize accounts according to requirements and use custom or built-in reports to analyze key performance indicators.
Starting price
per year
Alternatives
with better value for money
ManageEngine ServiceDesk Plus MSP’s user interface
ManageEngine ServiceDesk Plus MSP reviews
Overall rating
4.0
/5
5
Positive reviews
80
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.4/10
5
4
3
2
1
1
3
1
0
0
ManageEngine ServiceDesk Plus MSP's key features
Most critical features, based on insights from ManageEngine ServiceDesk Plus MSP users:
All ManageEngine ServiceDesk Plus MSP features
Features rating:
ManageEngine ServiceDesk Plus MSP alternatives
ManageEngine ServiceDesk Plus MSP
Starting from
1445
Per year
Freshservice
Starting from
29
Per month
SysAid
Starting from
No pricing info
TeamSupport
Starting from
45
Per month
ManageEngine ServiceDesk Plus MSP pricing
Value for money rating:
Starting from
1445
Per year
User opinions about ManageEngine ServiceDesk Plus MSP price and value
Value for money rating:
ManageEngine ServiceDesk Plus MSP integrations (12)
ManageEngine ServiceDesk Plus MSP support options
Typical customers
Platforms supported
Support options
Training options
ManageEngine ServiceDesk Plus MSP FAQs
ManageEngine ServiceDesk Plus MSP has the following pricing plans:
Starting from: $1445.00/year
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of ManageEngine ServiceDesk Plus MSP?
ManageEngine ServiceDesk Plus MSP has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does ManageEngine ServiceDesk Plus MSP support?
ManageEngine ServiceDesk Plus MSP supports the following languages:
English
Q. Does ManageEngine ServiceDesk Plus MSP support mobile devices?
ManageEngine ServiceDesk Plus MSP supports the following devices:
Android, iPad, iPhone
Q. Does ManageEngine ServiceDesk Plus MSP offer an API?
No, ManageEngine ServiceDesk Plus MSP does not have an API available.
Q. What other apps does ManageEngine ServiceDesk Plus MSP integrate with?
ManageEngine ServiceDesk Plus MSP integrates with the following applications:
ManageEngine Analytics Plus, Zoho CRM, ManageEngine Endpoint Central MSP, Zoho Books, Microsoft Teams, ManageEngine OpManager, Zoho Invoice
Q. What level of support does ManageEngine ServiceDesk Plus MSP offer?
ManageEngine ServiceDesk Plus MSP offers the following support options:
Chat, 24/7 (Live rep)