Hostfully Property Management Platform Reviews

The customer support team are amazing, responsive and always friendly. The platform itself has a great selection of integrations and it is constantly expanding. The Hostfully dev team is constantly adding and updating things and everyone always seems open to new ideas and ways of improving.

There are a few features that would be nice to have for the Portuguese market like certified invoicing and guest check-in, however these are usually handled by integrations. A more robust owner's portal would be a great plus too.

Hello Alexander, Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with our platform and customer support team over the past nearly four years. It's fantastic to know that you find our integrations valuable and appreciate our continuous improvements and responsiveness to new ideas. We appreciate your feedback on features for the Portuguese market and the need for a more robust owner's portal. We'll certainly take these suggestions into consideration as we continue to enhance our platform. Thank you for choosing Hostfully for its price-quality ratio and for sharing your positive experience!

The calendar syncs between Airbnb and VRBO, which are the only two platforms we use right now. It is the only thing that works. The calendar is accurate. And, their support team is responsive because I spend 50% of my day messaging them about bugs in the system.

Bugs. It is so difficult to manage anything about the reservation - communicating with the guest (you can't get messages into the platform from VRBO; cohosts can't communicate via Airbnb); you can't modify rates or add on additional nights w/out rates changing from dates already paid for; messages don't come through; etc. You double space after the end of a sentence and it sends &nspc after each period; It doesn't have a sort system to show you outstanding balances or pending transactions so you don't know who to follow up with; and there are problems every single day trying to do basic things that the system will not do. The answer is "we are forwarding to our higher tier department". You never hear back.

The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes.

The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime.

Thank you for sharing your feedback and experiences with Hostfully, Joseph. We greatly value your insights. We're pleased to hear that you appreciate our customer service and integrations. Regarding the cons you mentioned, we understand your concerns about the simplicity of the app, the inability to edit system templates, please note you always have the option to create custom templates that you can edit! Your decision to choose Hostfully based on price, ease of use, and our customer service is truly appreciated. We're honored to have received your consideration among other platforms. Thank you for being a valued client, and please know that your feedback helps us in our continuous efforts to enhance your experience with Hostfully.

Help with on boarding was import for me and much appreciated.

Calendar is easy to see all properties and pricing functions with ease.

Thank you for your positive review of Hostfully, Janice. We're glad you found our onboarding support helpful and It's great that you find our calendar and pricing functions easy to use for property management. Thank you for choosing Hostfully.

I like how I can organize my listings and maintain my bookings in an easy to view dashboard. Plus, I like all the channel managers and options for that.

The site loads very slowly, and there are a lot of glitches that need to be repaired. Plus. Customer service is slow to respond.

Thank you for sharing your feedback, Renee. We're pleased to hear that you appreciate the ease of organizing listings and managing bookings on our platform, as well as our channel management options. We understand your concerns about the site's slow loading, glitches, and the response time of our customer service. Your feedback is invaluable in helping us improve and provide a more seamless experience. Thank you for choosing Hostfully, and we look forward to making your experience even better.

I like that it has most of the features we need to manage our short term rentals.

None of the features work. We have multiple ongoing bug reports with customer service being worked on at any one time. Dealing with customer support to try and get these daily issues is a part time job. The point of software like Hostfully is to automate a lot of your tasks to free up time for growing your business but that hasn't happened.

We're genuinely sorry to hear about your experience with Hostfully, Eric. Your feedback is crucial to us, and we take your concerns seriously. We're actively working to resolve the issues you've encountered and improve our platform's functionality. Our aim is to provide you with a tool that streamlines your business operations, and we're committed to making that happen. We appreciate your patience, and our customer support team is here to assist you throughout this process. If you have any specific concerns or need further assistance, please don't hesitate to reach out. We're dedicated to delivering a better experience. Thank you for your detailed feedback, it helps us to improve!

Good, friendly, knowledgable staff (just not enough of them). Price is lower than other vacation rental software, and more in line with what you are getting for your money, which is an OK product. So much potential with this company. They do seem to care. Good automation and timing controls in accepting reservations and payments, sending forms to fill out, and checkin paperwork. They work with other key vendors such as Safely, Airbnb, VRBO, Dropbox, etc. Payment processing works well. Usability and product design not too bad to work with once you go through a big learning curve. They offer a decent website for direct booking. It's OK.

Not enough staff. You can only communicate via chat box and the rep is not dedicated to your problem from start to finish They serve multiple customers at once so sometimes you wait hours in between getting answers. Some problems have taken days or weeks to fix. At this time I have been waiting for weeks for my cleaning person's calendar access to be fixed. Onboarding and learning the product with an undedicated chat box and tutorial links took hours/months. Better be tech savvy if you're going to buy this product. They now have a group chat on certain days/hours, but you sit there waiting your turn while you listen to everyone else's problems. It is time consuming and requires patience. The app is not very good and their mobile capability needs great improvement. Forms that work with a laptop won't work for guests on handheld devices. The website they offer is limited. Needs a basic contact form so guests can reach you. However, websites are not what they are in business for. It's a bonus. Payment processing works well, but only if you use Stripe and as a company they are not nice to work with. More options there would be better. You can send your guest a rental contract to e sign upon booking which is great but it would be better if their were fields for the guest to put information into the one document. They do integrate with Docusign but I know setting it up and working out the glitches will be time consuming so I have not attempted it yet.

This is the most amazing platforms I have tried. And it has it all, no need to switch to another system, because this just works 100% and makes my job so much easier and quicker.

The still need to implement the Faroe Islands as a country and I am looking forward to that happens.

Thank you for your glowing review, Randi Hjelm! We're thrilled to hear that Hostfully has made your job easier and quicker and that you find our platform Amazing! Your feedback on country inclusion is noted, and we'll strive to continuously improve. We appreciate your trust in Hostfully and are here to support your ongoing success. Thank you for being such a loyal customer!

I liked the fact it had integrated calendars and seemed easy to use - I was wrong in my opinion.

The database looks really old and dated. It is slow to load and the calendars do not actually sync like they are meant to. I am having to manually sync them often

Thank you for sharing your experience, Dan. We're sorry to hear about the challenges you've faced with Hostfully, and we appreciate your feedback on the appearance, speed, and calendar syncing issues. We're actively working on improvements to make our system even more user-frendly. We're here to help and ensure a better experience for you.

Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter.

Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive ], and open to feedback, and we're hopeful some of these features will be added in the near future.

Thank you for your thoughtful review of Hostfully, Zach! We're delighted to hear that our software solution, coupled with our dedicated customer service team, has been instrumental in streamlining your operations and enhancing guest services. We understand that the integration process had its challenges, but we're committed to continuously improving. Your feedback regarding the change log and reservation history is valuable, and we're actively considering enhancements in this area. We appreciate your trust in us and look forward to further supporting your business's growth. Thanks you for choosing Hostfully!

The integrations with our tech stack is seamless and easy.

Photo ordering and management needs improvement

Thank you so much for being a loyal user of Hostfully for over 5 years, Nicholas! We greatly appreciate your feedback and are thrilled to hear that our integrations with your tech stack have been seamless and easy. We understand that photo ordering and management could use some improvement, and we'll make note of that for future enhancements. We're glad you find Hostfully's feel and interface easy to use and crisp, and we're delighted that it has been critical to the success of your property management. We're also happy to know that our customer service has been fast and available 24/7. Thank you for your kind words and support. We look forward to continuing to serve you!

The layout and appearance of the software are good, and the GUI is easy to navigate. There are a number of features available on the platform. However, they don't always work.

While looking nice, the GUI has significant lag times, which cause delays with screen loading times. As well, the message inbox has, at times, been completely inaccessible, loading to a blank screen. While a number of features are in place, simple things like adding a link to a message template required editing the raw HTML code to get messages to display properly. As well, while there is an app, it's nearly useless with long lag times and constant spinning circles with no ability to update.

This PMS is the easiest to get started. We have tried several others with frustration. The support team is amazing and prompt with answers. They follow up and make sure everything is resolved. The onboarding calls were excellent.

Can be glitchy - a door code was created for a guest inquiry who never booked creating alarm on our team.

Hello Mitchel, Thank you for your detailed review! We're thrilled to hear that you found Hostfully easy to get started with and that our support team has been amazing and prompt with their responses. We're glad the onboarding calls were excellent and that you've had a positive experience overall. We appreciate your feedback about the occasional glitches, such as the door code issue, and will work on improving this aspect. It's great to know that Hostfully has helped you avoid the headaches and hassle experienced with other PMS platforms. Thank you for choosing Hostfully based on your friend's recommendation and for sharing your reasons for switching from OwnerRez. Your feedback is invaluable as we continue to enhance our platform and services.

The price is unbeatable and the features are everything needed for a small company to be run like a large one.

It can take some time for training to learn all the bells and whistles but growing with the company we have seen many updates and we look forward to continuing to see the program get better.

Hi Amanda, Thank you for taking the time to leave such a positive review! We are glad to hear that our pricing is unbeatable and that the customization options have allowed you to scale your business. We are thrilled to hear that our features have been able to meet the needs of your company helping you operate like a larger one. We appreciate your feedback and look forward to continue working together, Thank you again for choosing Hostfully! :)

The price is very competitive.Customer service is dedicated, although sometimes slow to respond.

Lack of features that ease work, and lack of multi language among other things. There needs to be a feature to be able to edit multiple listings at once.

Hi Ernesto, Thank you for taking the time to share your feedback with us. We're glad to hear that you find our pricing to be competitive and that you appreciate our dedicated customer service, even though there were times when our response time was slower than desired. We appreciate your suggestions for additional features to improve our platform, such as edit multiple listings at once and support for multiple languages. We take feedback like this seriously and will certainly take your suggestions into consideration as we continue to improve and develop our platform, We're always looking for ways to improve and provide the best possible service to our customers.

We love their direct booking capabilities and their integrations with all of the software platforms that we need.

The thing that I liked least was there was no app but they have released the app and it has been great.

Thank you a lot for your wonderful review, Myka! It's awesome to know you are enjoying the app and find our features useful, especially the direct booking! We're happy that you love the Hostfully team. Thank you again for choosing us, we truly appreciate our partnership!

Hostfully's responsiveness and customer service is top notch!!! It is rare that you get such excellent customer service these days. They are amazing in my book simply for their customer service. But we really appreciate the pipeline feature! It is great to be able to see where every guest is in the process of their booking/stay. That at-a-glance feature is very helpful for keeping track of everything. We also appreciate the ability to create and schedule our own template messages. Also, what is really great and invaluable is the fact that changes show up on OTA within minutes.

It's a little annoying to have to navigate between properties by going into the property menu dropdown each time you need to switch. It would be great if you could switch between properties a little easier (maybe have a menu of properties on the side at all times).

Thank you so much for the awesome review, Caterra! We're delighted to hear Hostfully has been a life changer for you. It's great to know you love our customer service and had an amazing onboarding experience. We value your feedback and look forward to growing our partnership with you! :)

Consolidates major rental platforms / channels into easy to understand calendar view. Message triggers and scheduling functions ensure messages to communicated to guests exactly when you want them to be delivered. Enhanced Reporting -- accurate and consolidated financial and transaction reporting -- itemized and aggregated across platforms makes accounting far easier. Platform built for easy integrations and Hostfully is continually bringing in new partners to further build out comprehensive service. Very strategic. We take advantage of the pricing algorithms, additional direct channels, and more. EXCELLENT support team that solves problems fast and communicates very well throughout the process. Providing a Direct Booking Website as part of our package is a GREAT benefit. Publishing tools make it easy to push photos and copy out to additional channels. Very knowledgeable and likable team who make themselves available for input and feedback. They take a very strong interest in knowing how their platform is performing at every stage of its growth.

Keeping in mind that my wife and I are small operators (five properties at the moment), we love this software but there are features we do not use that are more suited for larger operators, such as Dashboard and Pipeline. Reports vs Enhanced Reporting is confusing, we assume this will be sorted out as time goes on. And we would LOVE a mobile app!

Thank you so much, Drew, for the amazing review! We put in the work to keep all of our customers happy, we are delighted to know the features hit the mark for you and you're enjoying your Hostfully experience! The app is coming very soon, we hope you would love it as well! Thank you again for being a loyal customer, we're honored for our partnership! :)

I love that Hostfully enables direct booking from my website and integrates seamlessly with Airbnb and Booking. The onboarding and customer service is excellent.

There is NO app. Apparently, an app release is coming for 2023. I am waiting!

Thank you for the amazing review, Ruth! We're happy to know you're loving your Hostfully experience so far and enjoyed your onboarding process. The app is coming really soon and we hope you would love it! Thank you for being such a lovely customer, we count ourselves lucky to have you. :)

Hostfully has lots of great features at a fairly affordable price compared to other softwares. The onboarding was excellent and the customer service may be the best part about it. The enhanced reporting is what made me switch to Hostfully, it has saved me tons of time on the back end billing home owners.

The calendar function could be better. This is the most used piece of the software for me and I wish it more functional with changing and seeing pricing for each property. The enhanced reporting is what made me switch

We're incredibly happy you loved the onboarding as well as the customer support team. It's awesome to hear the enhanced reporting feature is a time saver for you! We are upgrading the calendar and we hope you would love it! Thank you for choosing us, Austin!

With very little time to spend getting familiar with the software and setting up all my properties, I loved how user friendly the Hostfully platform is. The UI was intuitive and totally logical to the needs of a short term rental owner with 20+ properties. The set up time was minimal compared with other products I'd used and the customer service & training were amazing. Their live chat help line is truly best in market. Anything Ive ever needed help with has been resolved within the hour with sensible, easy to follow instructions, charm and humour - you can really tell these guys are also short term rental hosts.

The accounting & bookkeeping side of the platform needs some improvement. All the info is there but pushing out reports at the end of the month requires too much manual reconfiguration. I dont use accounting software because my business isnt large enough to warrant the cost and I think the Hostfully platform could easily export the data I need in an easy to use format. Id rather a one stop platform than 5 different software programs integrating with each other - too many work arounds and too much opportunity for there to be a breakdown in the chain of info.

When I began researching PMS platforms I mainly looked at how user friendly and clean the software felt. For example, I am a MAC user...and Hostfully reminded me of using a Mac (simple)...vs another platform that reminded me of a 90's PC (complicated and dated). The hostfully platform is so simple to learn, and the layout is wonderful. Not only that- it connects to AMAZING 3rd party partners! I am able to have nightly insurance, auto lock scheduling, auto cleaning scheduling, dynamic pricing and so much more! When I hear people still use all the OTA's without a PMS...I do not know how they do it! Hostfully is my FAV!

The only thing is they do not have an app- so I try to keep my laptop handy for easier access!

Hostfully has allowed Osa Property Management to grow from managing just a couple of homes and each of us sending out numerous emails during the rental cycle, to now, where we have total calendar control, fully integrated to numerous other sites and auto-triggered communications with renters and travelers.

I didn't take the time to learn the software early on and under-utilized its functionality. It can do so much, and it is all relatively easy and intuitive, but it just takes some time to study and to practice. The customer service at Hostfully is wonderful!! They are quick to respond to questions and will provide solutions to every question I've had through the years.

From the start, [SENSITIVE CONTENT HIDDEN] and the team were quick to respond to help us get set up and work through any issues we encountered. We utilized the booking engine to build out our website and the automated messages saved us countless hours of work.

My only complaint would be a few missing feature such as some smaller individual integrations with Airbnb such as an auto message respond for Airbnb inquiries and last minute pricing. However, the team continues to roll out new and improved updates and functionality.

Hello Michael, Thank you for your comprehensive review! We're delighted to hear that Hostfully has been a complete PMS solution for your vacation rental management company. It's great to know that our team was quick to respond and help you get set up, and that the booking engine and automated messages have saved you countless hours of work. We appreciate your feedback on the missing features, such as individual integrations with Airbnb for auto messaging and last-minute pricing. We're continually working on rolling out new updates and functionalities to improve our platform. It's wonderful to hear that Hostfully has saved your team significant time and that any issues have been promptly addressed. We're glad the integrations and ease of use have made our product invaluable to your operations. Thank you for choosing Hostfully based on its features and functionality. Your feedback is crucial as we strive to enhance our services.

The interface's graphics is nice, the calendar is easy to ready, the e-mail templates are useful.

Everything is buggy and totally unreliable.

This user has been trying to use the Orbirental API to their own custom layer, and seems to be challenged in understanding basic technology. To make matter worse, the user has been continuously sending threatening and insulting communication to our staff, so we decided not to renew their subscription. This retaliatory review was expected, is not substantiated and has been flagged for removal. Readers should feel free to contact us if they have any concerns.