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Arketa
5
62
4
10
3
6
2
3
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Everything needed to operate your studio in one place.
Table of Contents
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Arketa - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Arketa overview
Based on 89 verified user reviews
What is Arketa?
Arketa is a fitness solution with key features that include online booking, class management, payment processing, and more.
Who uses Arketa?
By industry, Arketa reviewers are most commonly professionals in health, wellness and fitness (87%). The most frequent use case for Arketa cited by reviewers is fitness (90% of reviewers).
What are the most popular integrations for Arketa?
The Arketa integrations most frequently cited by reviewers are: Zoom Workplace (a video conferencing product rated 4.7 out of 5 for its integration with Arketa) and Mailchimp (an email marketing product, 4.6).
Starting price
Alternatives
with better value for money
Pros & Cons
Client Support
Website and Booking Integration
Customer Support
Email and Charges
Bugs and Issues
Arketa’s user interface
Arketa review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.1
Ease of use
4.2
Customer support
4.2
Reviews sentiment
What do users say about Arketa?
Users say Arketa is easy to use, with an intuitive interface and helpful onboarding resources, making setup and daily operations straightforward for most. They find the platform’s features robust and appreciate frequent updates, though some mention a learning curve and occasional difficulty navigating new or complex functions.
Reviewers indicate that technical issues and recurring bugs can disrupt workflow, with some reporting slow or inconsistent customer support. They feel that promised features are sometimes delayed or missing, and express frustration when support responses are unhelpful or slow, especially during urgent situations.
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Who uses Arketa?
Based on 89 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Arketa's key features
GetApp's analysis of 27 verified user reviews collected between July 2021 and August 2024 identifies Arketa's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Arketa's online booking capabilities for their ease of use and intuitive navigation. They find it simple for both backend management and client-side booking, with minimal issues reported. Users highlight the convenience of managing bookings from mobile devices and the customizable nature of the system. However, some note occasional glitches with zoom links and difficulties in managing accounts or booking recurring sessions. Overall, they value the streamlined process and clear layout for enhancing client experience. Of the 22 Arketa users who gave detailed accounts of their use of Online Booking, 100% rated this feature as important or highly important.
Users report that Arketa's payment processing, integrated with Stripe, is efficient and user-friendly. They appreciate the ease of setting up memberships, auto-renewals, and handling refunds. Reviewers highlight the transparency of fees and the quick turnaround on payments. They find the integration with Stripe seamless and beneficial for managing financials. Some mention high processing fees as a drawback, but overall, they value the control and simplicity in processing payments through Arketa. Of the 18 Arketa users who gave detailed accounts of their use of Payment Processing, 94% rated this feature as important or highly important.
All Arketa features
Features rating:
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Value for money rating:
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User opinions about Arketa price and value
Value for money rating:
To see what individual users think of Arketa's price and value, check out the review snippets below.
Cami B.
Owner
Jillian H.
Owner
Arketa integrations (10)
Integrations rated by users
We looked at 89 user reviews to identify which products are mentioned as Arketa integrations and how users feel about them.
Integration rating: 4.7 (11)
Integration rating: 4.8 (10)
“Because we wanted to automate payment”
“Instant payments reduce and eliminate cancellations”
Daniel D.
VP Finance and administration
Integration rating: 4.6 (10)
“It allows us to move finished email templates directly from Stripo into our email-sending workflow without manually downloading and uploading files. This saves time and reduces the chance of formatting errors”
Ariel H.
Administrator
Integration rating: 5.0 (2)
“Can be very helpful for connecting other software”
James W.
Salesforce Administrator
Integration rating: 5.0 (2)
“My website is hosted on squarespace”
Candice F.
Owner and Esthetician
Other top integrations
Arketa customer support
What do users say about Arketa customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Arketa customer support.
Widely noted by reviewers, Arketa's customer support team is highly responsive and quick to resolve questions or issues.
A number of users appreciate the friendly, knowledgeable, and patient support staff, especially during onboarding and setup.
Frequently reported by users, support is accessible, attentive, and provides helpful guidance for both technical and business needs.
A small group of reviewers report unresponsiveness, slow resolution times, and difficulty getting help during urgent situations.
Support options
Training options
To see what individual users say about Arketa's customer support, check out the review snippets below.
“I also appreciate the kind and responsive support team, who are always quick to assist with any issues.”
Sydney S.
Founder
“The customer service can't be beat and they are in the process of upgrading to add new features constantly. ”
Joyce P.
Office Manager and Tech Support
“When I tried to switch over to a different software, the company would not give our client billing information to our new software provider and became entirely unresponsive to keep us on the platform for longer by holding our client information hostage. Before we planned to leave the service, we brought up many concerns with what we were told the software could do and what it was actually able to do and the customer service was unresponsive and unhelpful.”
Jackson W.
Founder
“It could be a training issue, or potentially they have a high turnover rate and the support person is new and doesn't appear to now the product very well.”
Mountain Y.
Owner
Arketa FAQs
Arketa has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is Arketa used for?
Arketa is the complete fitness + wellness business platform built by people who've actually worked behind the front desk. Everything it takes to run and grow your studio lives in one place: class and appointment booking, staff scheduling, a branded mobile app, a branded website, marketing and client communication, memberships, and payments. Because we've been in your shoes, Arketa is built around how studios actually operate, not how a software company assumes they should. The result is more time with your clients and a clearer path to growing your revenue, memberships, and community.
Q. Does Arketa support mobile devices?
Arketa supports the following devices:
iPhone, Android, iPad
Q. What level of support does Arketa offer?
Arketa offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base
