Agilysys Spa Pricing, Features, Reviews & Comparison of Alternatives

Agilysys Spa

Spa management software with appointment scheduling tool

2.71/5 (7 reviews)

Agilysys Spa overview

What is Agilysys Spa?

Agilysys Spa is a spa management software that helps businesses streamline operations related to bookings, inventory management, customer profiles, payment processing, product sales, and more on a centralized platform. Staff members can track scheduled appointments based on service price, duration, customer comments, breakdown time and priority.

Agilysys Spa enables users to receive real-time updates regarding customer check-ins, no-shows, and check-outs. Administrators can set up custom pricing and time limits for services such as manicure, massage, facial, and body treatment. The shop module enables employees to handle sales for products across multiple categories, including hair care, skin care, make up, and nail care. Front desk employees can generate service and item invoices and accept full or installment based payments via cash or card.

Agilysys Spa comes with an API, which enables businesses to integrate the system with several third-party solutions, including LevelUp, Olo and Paybox. It also lets users create personalized customer profiles to track service and purchase history and offer special discounts.

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Agilysys Spa screenshot: Agilysys Spa ashboardAgilysys Spa screenshot: Agilysys Spa appointment gridAgilysys Spa screenshot: Agilysys Spa order summaryAgilysys Spa screenshot: Agilysys Spa service yieldingAgilysys Spa screenshot: Agilysys Spa shop

Agilysys Spa user reviews

Value for money
Features
Ease of use
Customer support
  2.6
  2.7
  2.7
  3.3
Anonymous

Agilysys Spa

Used weekly for 1-2 years
Reviewed 2020-12-14
Review Source: Capterra

It has had growing pains, but Agilysys is very good with customer support.

Pros
It uses a web-based interface which makes administering the software users easy.

Cons
There were a lot of growing pains into getting things set up the way our users wanted the software to work.

Response from Agilysys


Thanks for your review. We're happy that our customer support team has been responsive for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Took some time to get used to but the end users are liking it.

Used daily for 1-2 years
Reviewed 2020-12-18
Review Source: Capterra

It was interesting and seems to be working at the Front Desk well for the users.

Pros
The consolidation of the product and getting rid of the older AS400 system.

Cons
Took a while to get the kinks worked out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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fatima iseini

Needs work on the software

Used daily for 1-2 years
Reviewed 2020-12-08
Review Source: Capterra

Pros
there isn't anything I like about this software.

Cons
I feel this is a very under sophisticated software compared to others I have used in the past. Too many glitches and low functionality.

Response from Agilysys


Hello Fatima, and thanks for taking the time to provide your review. We only provide robust, feature rich, quality solutions to our hospitality customers so your review is quite disappointing and surprising. We will be reaching out to you directly to get your feedback and ensure that you have the features that you need or any additional training that might be helpful to ensure a better experience with our software in the future.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 0/10

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Eric Steingraber

Agilysys Spa Review

Used daily for less than 6 months
Reviewed 2020-12-14
Review Source: Capterra

Pros
The design of the interface was probably the biggest difference between this and the previous Agilysys Spa

Cons
Setting up Credit card devices is the biggest pain from the previous system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kellie Slade

Not Ready For Deployment

Used daily for less than 6 months
Reviewed 2020-12-21
Review Source: Capterra

Good potential for great stuff in the future, but not ready now for our property.

Pros
Booking packages - extremely simple & efficient - it's like a booking wizard.

Cons
We're having a tremendous amount of glitches, slowness, error messages, etc. The Agilysys team is very responsive and trying to figure out the issues. Personally I think it wasn't ready enough for our property.

Response from Agilysys


Hi Kellie, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Agilysys Spa pricing

Pricing options
Subscription
View Pricing Plans

Please contact Agilysys directly for pricing details.

Agilysys Spa features

API
Activity Dashboard
Customer Database
Customer History
Employee Management
Inventory Management
Loyalty Program
Reporting & Statistics

Automatic Notifications (112 other apps)
Billing & Invoicing (110 other apps)
Discount Management (113 other apps)
Electronic Payments (96 other apps)
Inventory Tracking (145 other apps)
Multi-Location (134 other apps)
Order Management (139 other apps)
Order Processing (95 other apps)
POS (175 other apps)
Promotions Management (89 other apps)
Sales Reporting (107 other apps)
Third Party Integration (115 other apps)

Additional information for Agilysys Spa

Key features of Agilysys Spa

  • Access Controls/Permissions
  • Appointment Reminders
  • Appointment Scheduling
  • Client Database
  • Client Profiles
  • Email Marketing
  • Employee Scheduling
  • Faculty/Staff Management
  • For Salons and Spas
  • Gift Card Management
  • Online Booking
  • Online Payments
  • Payment Processing
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Room Booking Management
  • Treatment Packages
View All Features

Benefits

Agilsys Spa is offered as an On-Premise or SaaS solution. Agilysys Spa becomes particularly powerful when combined with one or many other Agilysys hospitality products, all designed to work together to provide a exceptional guest experience.