HQ Rental Software Features

HQ Rental Software

Car rental reservations & bookings management

4.85/5 (71 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Calendar Management
Client Management
Contract/License Management
Corporate Accounts
Credit Card Processing
Customer Accounts
Customer Database
Customizable Reports
Digital Signature
Electronic Payments
Email Templates
File Management
Fines Management
Fleet Management
Invoice Management
Maintenance Scheduling
Multi-Language
Multi-Location
Online Booking
Performance Metrics
Price / Margin Management
Quotes/Estimates
Rate Tables
Real Time Data
Reporting & Statistics
Reservations Management
Resource Management
Self Service Portal
Split Billing
Summary Reports
Task Management
Task Scheduling
User Management
Vehicle Tracking
Website Integration
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Calendar Management
Client Management
Contract/License Management
Corporate Accounts
Credit Card Processing
Customer Accounts
Customer Database
Customizable Reports
Digital Signature
Electronic Payments
Email Templates
File Management
Fines Management
Fleet Management
Invoice Management
Maintenance Scheduling
Multi-Language
Multi-Location
Online Booking
Performance Metrics
Price / Margin Management
Quotes/Estimates
Rate Tables
Real Time Data
Reporting & Statistics
Reservations Management
Resource Management
Self Service Portal
Split Billing
Summary Reports
Task Management
Task Scheduling
User Management
Vehicle Tracking
Website Integration
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Calendar Management
Client Management
Contract/License Management
Corporate Accounts
Credit Card Processing
Customer Accounts
Customer Database
Customizable Reports
Digital Signature
Electronic Payments
Email Templates
File Management
Fines Management
Fleet Management
Invoice Management
Maintenance Scheduling
Multi-Language
Multi-Location
Online Booking
Performance Metrics
Price / Margin Management
Quotes/Estimates
Rate Tables
Real Time Data
Reporting & Statistics
Reservations Management
Resource Management
Self Service Portal
Split Billing
Summary Reports
Task Management
Task Scheduling
User Management
Vehicle Tracking
Website Integration
Visit WebsiteCompare App

Mobile apps

iOS App


6 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

HQ Rental Software Feature Reviews

25 reviewers had the following to say about HQ Rental Software's features:

Charles N.

Great software, with great support!

2018-09-11

HQ rental allowed us to move most of our in-store bookings to our website.

Pros

By far the most complete renting software, with many features (fleet management, contract automatization, damages overview, payment integration, etc) and great customer support.

Cons

A few minor bugs, that we fixed with the HQ rental developer team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Caag Software


Thanks Charles! Great work also on your end - building a beautiful front-end.

Read more
Erwin B.

HQ is the real deal! The system is extremely flexible and the HQ support staff is amazing!

2017-12-22

As the company owner it is now much easier for me to delegate tasks to our employees. And with the management dashboards I can monitor how the business is doing.

Pros

One of the most important features for long term rentals are the payment schedules.

Cons

The number of settings was a little overwhelming at first but once you get the hang of it and the system is configured you understand how much power there is in the settings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ercylio O.

Excellent Software for the Vehicle Rentals

2019-10-09

With the business problems we had, we were looking for a solution that would allow us to manage internal and external fleet use. The Support team at HQ is outstanding and they really are "solution Mode" Folks.

Pros

- Ease of rate setup - Ease to embed on website template - good pricing structure -flexible workflow

Cons

- poor on Parking fines management. - Poor on Checkout and Checking procedures.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dawid P.

Overall review

2020-04-26

Very good software with perfect customer service almost all of my requests were very quickly resolved.

Pros

A variety of user permissions. Mobile app with regular updates.

Cons

Online customer signature is available only with external software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
viviane l.

A fantastic tool and a reliable partner

2020-04-14

We also count a lot on the system for our next step: on line sales and OTA integration.

Pros

Customizations possibilities are amazing, the databases are very well thought and constructed, showing a deep understanding of all the specificities of the the rental business.

Cons

A lot of translation work to pass to portuguese, and so many possible settings that it get sometimes confusing ...but the support team is always available acurate and fast to answer and solve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andres M.

super recommended

2019-11-22

practically all the management of the company is feasible with this program and all expenses are kept under control

Pros

ease of use, and the amount of options available

Cons

there are some somewhat complicated procedures but once you understand the system everything flows well

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
ALEJANDRO E.

Best car rental software ever

2020-11-21

In All in car rental , think is the best reservations and car rental management software ever , once you get the first lessons with the customer service you realize how Easy and complete software .

Pros

This software it’s very reliable, also you can ask to the developers to configure this plug in for your website and also has a lot features you can use to make the process more a easy and fast

Cons

So far none , if something is wrong or missing they have a very helpful support service and fix it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mitchell W.

HQ Rental Software

2020-03-31

Overall best rental software on market as have tested a fair few and moderately priced as well.

Pros

Smooth easy to use software, great functionality, modern feel

Cons

Damage map could be improved for condition report, more in app functions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Grigore Z.

We were on the market for a car rental software and stumbled upon HQ. They proved to be a real gem.

2018-03-09

Flexible modern design adjusted to our needs.

Pros

Willing to add new payment processing merchants.

Cons

Although their staff walked us through every step of the reservation system and educated us on all the ins and outs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Caag Software


Thanks for your kind words Grigore. We're happy to see you up and running in the system!

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Andrew K.

We Love Our New Software

2020-07-28

Multiple users at multiple locations in real time.

Pros

No matter where I am at I can access my customers, vehicle information, contracts, etc.....

Cons

With HQ you custom design it to your needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John H.

Everything and more!

2018-04-30

Pros

Once implemented, the use of reporting and dashboards, the flexibility tying into payment processors and accounting software to name a couple of their integrations, has allowed for us to make our rental business operational and manageable.

Cons

By no means a deal breaker, just know that this is where I would like to see some enhancements with future versions of this fantastic product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Caag Software


Dear John,
Thanks for your kind review as well as your feedback. We will continue to work hard to enhance our system! Best wishes, Ries

Read more
Agustin P.

Reinventing AmeriDrive

2021-01-30

Due to the COVID-19 effect, we had to reinvent ourselves, and thanks to HQ we were able to integrate new process as well to cut costs (beyond the software costs) by using their reporting and integration tools.

Pros

Very strong back end that has helped us to get a much better grip/control/view and understanding of our fleet performance and effectiveness. Very easy to use and implement.

Cons

Some it takes a little long to get an answer with problems, however, I see this as an easy fix.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lorena B.

If you want to start your business HQ will help you

2018-08-09

Pros

*They have different payment plans in case you want to try just for a time.

Cons

*It would be good to see more color on the website, specifically in the graphs and statistics. *A video tutorial would help to reduce the questions of consumers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Renska J.

The reservation system helped us in facilitating our everyday business activities.

2017-09-23

This software improved and facilitated our everyday business activities.

Pros

This software tells you immediately which vehicles are available and which aren't. It saves you time and helps you stay organized.

Cons

The software is less flexible compared to when you're keeping track of your vehicles with pen and paper, but it's still manageable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Caag Software


Thank you Renska! We look forward to continue to help you make the business more efficient.

Read more
Scott W.

Real customer support

2019-02-12

With the HQ Tour Operators module, it's also easy for us to work with "sales agents" that can make bookings and earn a commission so that's helping us grow the business quickly.

Pros

The system is well-designed and pretty straight forward but it's just very nice to be able to get quick replies on the live chat, whenever we did have some questions about the system.

Cons

The only thing they do not have yet is GPS tracking, but I can understand how that is not really part of their system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
GERALDINE A.

Perfect value for money

2020-11-18

It made easier the day to day activities for us, particularly when signing contracts and making some processes more efficient.

Pros

The product is very friendly with the customer. Easy to use and to learn.

Cons

The only desired feature I can think of is the improvement of the app, since we know it wont be exactly as the PC site, some features in the app could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer D.

Review of HQ by a Campervan Rental Company

2020-10-28

Quoting, booking, pickup and return paperwork, customer emails etc

Pros

It has successfully taken over the work of one administrative employee and made our pricing and booking info that much more accessible to our customers.

Cons

Some of the naming/setup of the options/paperwork can be not as straight forward as one would think - however thanks to customer service we have been able to get the most out of the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Abram M.

What a great company!

2017-10-25

We were able to make a quick and easy transition from a paper based system to a fully integrated electronic system within a week or so.

Pros

The software is easy to use and the customization is FANTASTIC! Customer support will work to make sure your experience is smooth and easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin M.

A Rental Software you can always count on

2021-05-06

We have upped producibility, solved problems before they happen, prepared for the worst, and the best. HQ rentals makes problems disappear before they even happen!

Pros

This software is so user friendly and the team literally will go to all lengths to program and map anything you need.

Cons

However, sometimes the customer service can be lacking in a timely manner, but they have improved that tremendously!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Keith D.

Great software and People

2018-02-07

Pros

The software has lots of features and the employees are responsive and very easy to with it.

Cons

lots of different features and it takes a bit of time to learn.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Karl V.

Very user friendly

2019-03-29

I solved my problems of keeping track of my reservation and now i also have an overall view on my business

Pros

That i could combine my website with the software and that it integrates with each other

Cons

Sometimes i dont get the emails i expected to see when reservations are done

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shane J.

I'm impressed

2020-07-16

It has been great overall.

Pros

The customer service is excellent and that's important in situations when I need help quickly.

Cons

One challenge is integration of Accounting, like QuickBooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wanny S.

A breaktrough for my company

2020-08-02

Then we can use the app to make the process of pick up and returnwith electronic sign while we deliver everywhere and not only in our office.

Pros

The Sw is complete in every field, there are so many options and the customer service is fast in reply and support.

Cons

Could be great if the SW can be integrated with other rental products, e.g. bike rental.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Moses w.

Friendly- Easy to use- Support works well

2018-04-12

Pay less get more

Pros

The HQ team was able to help me start my new business as a franchisee. Within a couple weeks they also helped me to complete a nice looking website that is responsive and that allows my clients to make online bookings. A few months in now, I can really see how the system will help me to continue to grow my business. There are different layers to the system and as my company grows I can enable new features. The HQ team was also very helpful during the setup process to configure the system to my requirements. And when I run into questions I know there will be someone there to help me out.

Cons

They should work more on drag and drop features rather then fields to be filled .More colors in graphs and statistics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Caag Software


Thanks Moses we will take your feedback into consideration as well.

Read more
Grigore Z.

Excellent service and product.

2018-12-20

Very happy with the customer service received.

Pros

The ability of the team to respond to new needs of the customer and create new functions and integrations.

Cons

Takes a bit of time to learn where everything is in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more