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LeadDesk

Clear and Efficient Sales and Customer Service Software

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LeadDesk Alternatives

How do LeadDesk alternatives compare?

Kixie PowerCall and Kavkom stand out as its top competitors based on similarity, popularity and user reviews. When comparing LeadDesk to its top 100 alternatives, Zendesk has the highest rating, with LiveAgent as the runner-up, and LeadDesk ranking 78th place. Zendesk has the most reviews with a total of 2,671, while LeadDesk has 6. Users say LiveAgent tops the list for value for money followed by Zendesk, while LeadDesk comes in 69th. Users also say Zendesk and LiveAgent are the easiest to use, while LeadDesk takes 75th place.

What are the top 5 alternatives to LeadDesk?


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Devices supported


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Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to LeadDesk

Kixie PowerCall

4.8
(161)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

49

70

79

features in common

49

features in common

Kixie PowerCall's unique features

  • Real Time Monitoring

  • Process/Workflow Automation

  • Collaboration Tools

  • SMS Messaging

LeadDesk's unique features

  • Appointment Management

  • Performance Metrics

  • Mobile Access

  • Alerts / Escalation

Starting from

$29/month

Value for money

4.7
4.7

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

Kavkom

4.7
(16)

Predictive dialer and telephony software for telemarketers

Features

Total

41

66

79

features in common

41

features in common

Kavkom's unique features

  • Scheduled Recording

  • FCC Compliance

  • Audio / Video Conferencing

  • Quotes/Estimates

LeadDesk's unique features

  • Phone Key Input

  • Virtual Call Center

  • Customizable Caller ID

  • Customizable Reports

Bitrix24

4.0
(479)

100% free CRM, collaboration and communication tool suite

Features

Total

57

356

79

features in common

57

features in common

Bitrix24's unique features

  • Committee Management

  • Email Campaign Management

  • Supports Scrum

  • Timesheet Management

LeadDesk's unique features

  • Callback Scheduling

  • Real Time Reporting

  • Predictive Dialer

  • Alerts / Escalation

Starting from

$49/month

Value for money

4.2

0.5

4.7

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

CloudTalk

4.5
(222)

Cloud-based call center software for sales and support teams

Features

Total

64

122

79

features in common

64

features in common

CloudTalk's unique features

  • Collaboration Tools

  • Commenting/Notes

  • Fax Management

  • Third Party Integrations

LeadDesk's unique features

  • Real-Time Chat

  • Event Triggered Actions

  • Open Database Design

  • Widgets

Starting from

$20/month

Value for money

4.3

0.4

4.7

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

ChaseData CCaaS

4.8
(132)

Cloud-based call center solution for SMBs

Features

Total

54

97

79

features in common

54

features in common

ChaseData CCaaS's unique features

  • Customer Segmentation

  • Activity Dashboard

  • Chat/Messaging

  • Project Management

LeadDesk's unique features

  • Text to Speech

  • Multiple Scripts

  • Voice Customization

  • Widgets

Value for money

4.7
4.7

What users say about ChaseData CCaaS's value for money

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.

WD

Wayne D.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

BH

Brian H.

Freshdesk Contact Center

3.8
(27)

Modern Phone System for customer support & sales

Features

Total

39

64

79

features in common

39

features in common

Freshdesk Contact Center's unique features

  • Two-Way Audio & Video

  • Help Desk Management

  • Audio / Video Conferencing

  • Softphone

LeadDesk's unique features

  • Archiving & Retention

  • Employee Directory

  • Call Scheduling

  • Real-Time Chat

Starting from

$15/month

Value for money

3.7

1.0

4.7

What users say about Freshdesk Contact Center's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Five9

4.2
(394)

Cloud contact and call center software

Features

Total

59

115

79

features in common

59

features in common

Five9's unique features

  • Surveys & Feedback

  • Chatbot

  • Automatic Lead Distribution

  • Third Party Integrations

LeadDesk's unique features

  • Lead Management

  • Unified Communications

  • Mobile Access

  • Contact Management

Starting from

$100/month

Value for money

4.0

0.7

4.7

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

PhoneBurner

4.9
(146)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

52

112

79

features in common

52

features in common

PhoneBurner's unique features

  • Calendar Sync

  • Multi-Campaign

  • Donor Management

  • Process/Workflow Automation

LeadDesk's unique features

  • Manual Dialer

  • Voice Customization

  • Mobile Access

  • VoIP Connection

Starting from

$149/month

Value for money

4.7
4.7

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Features

Total

56

102

79

features in common

56

features in common

Ytel's unique features

  • Credit Card Processing

  • Reminders

  • Collaboration Tools

  • Real Time Monitoring

LeadDesk's unique features

  • Hotkeys

  • Configurable Workflow

  • Multiple Scripts

  • Widgets

Starting from

$100/month

Value for money

3.3

1.4

4.7

What users say about Ytel's value for money

Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.

AR

Anonymous Reviewer

Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.

SZ

Sara Z.

Dialpad

4.3
(423)

Cloud communications system for enterprises

Features

Total

41

82

79

features in common

41

features in common

Dialpad's unique features

  • Application Management

  • Online Forums

  • Communication Management

  • Speech Synthesis

LeadDesk's unique features

  • Phone Key Input

  • Voice Customization

  • Customizable Caller ID

  • Customizable Reports

Starting from

$15

Value for money

4.4

0.3

4.7

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

Genesys Cloud CX

4.2
(120)

Mobile optimized cloud call center with multichannel routing

Features

Total

61

121

79

features in common

61

features in common

Genesys Cloud CX's unique features

  • Collaboration Tools

  • SMS Messaging

  • Video Conferencing

  • Automated Routing

LeadDesk's unique features

  • Customizable Caller ID

  • Dashboard Creation

  • Customizable Reports

  • Event Triggered Actions

Starting from

$75/month

Value for money

3.9

0.8

4.7

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Call Center Studio

4.5
(39)

Elevate your customer service with cloud-native call center.

Features

Total

67

118

79

features in common

67

features in common

Call Center Studio's unique features

  • Call Queues

  • Automated Routing

  • Real Time Monitoring

  • Online Voice Transmission

LeadDesk's unique features

  • Data Management

  • Appointment Management

  • Widgets

  • Dashboard Creation

Value for money

4.7
4.7

What users say about Call Center Studio's value for money

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Billy G.

It is very bad situation that this software does not work on google chrome browser.

ae

ahmet e.

Talkdesk

4.6
(669)

The world's leading cloud-based contact center software.

Features

Total

56

88

79

features in common

56

features in common

Talkdesk's unique features

  • Real Time Notifications

  • Monitoring

  • Activity Tracking

  • Help Desk Management

LeadDesk's unique features

  • Live Chat

  • Configurable Workflow

  • Mobile Access

  • Widgets

Value for money

4.5

0.2

4.7

What users say about Talkdesk's value for money

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

MJ

Maria Jose T.

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

AG

Anthony G.

Aircall

4.3
(229)

Phone system for support and sales teams

Features

Total

52

92

79

features in common

52

features in common

Aircall's unique features

  • Support Ticket Management

  • Task Management

  • Collaboration Tools

  • Call Conferencing

LeadDesk's unique features

  • Data Management

  • Configurable Workflow

  • Performance Metrics

  • Alerts / Escalation

Starting from

$30/month

Value for money

4.1

0.6

4.7

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

3CLogic

4.3
(49)

Cloud Call Center Solutions

Features

Total

44

80

79

features in common

44

features in common

3CLogic's unique features

  • Collaboration Tools

  • PCI Compliance

  • Real-time Updates

  • Search/Filter

LeadDesk's unique features

  • VoIP

  • Call Reporting

  • SIP Trunking

  • Widgets

Value for money

3.8

0.9

4.7

What users say about 3CLogic's value for money

He worked to create the best package to fit our company's needs and also offered helpful advice about what would be best regarding how to reach our customers.

RR

Rachel R.

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.

JC

Jimmny C.

CallTools

4.8
(84)

All-in-one predictive dialer & inbound call center solution

Features

Total

49

80

79

features in common

49

features in common

CallTools' unique features

  • Assessment Management

  • Alerts/Notifications

  • Campaign Planning

  • Activity Tracking

LeadDesk's unique features

  • Appointment Management

  • Performance Metrics

  • Multiple Scripts

  • Widgets

Value for money

4.8

0.1

4.7

What users say about CallTools' value for money

Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.

Jeff P.

All the cool features and ease of use for the price. The software is great and reliable.

CM

Chris M.

CloudCall

3.9
(27)

Advanced, cloud-based computer telephony integration

Features

Total

43

65

79

features in common

43

features in common

CloudCall's unique features

  • Customizable Fields

  • Activity Dashboard

  • Monitoring

  • Call Tagging

LeadDesk's unique features

  • Workflow Management

  • Virtual Call Center

  • Lead Distribution

  • Text to Speech

Value for money

3.4

1.3

4.7

What users say about CloudCall's value for money

We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck.

NC

Nat C.

The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.

LF

Laura F.

NICE CXone

4.2
(507)

Cloud Contact Center Software

Features

Total

57

117

79

features in common

57

features in common

NICE CXone's unique features

  • Tagging

  • Macros/Templated Responses

  • Recruitment Management

  • FCC Compliance

LeadDesk's unique features

  • Lead Management

  • Configurable Workflow

  • Unified Communications

  • Widgets

Starting from

$100/month

Value for money

4.0

0.7

4.7

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

FluentStream

4.6
(64)

A cloud-based business phone service

Features

Total

39

61

79

features in common

39

features in common

FluentStream's unique features

  • Real Time Monitoring

  • Outbound Reporting

  • Inbound Reporting

  • Call Tagging

LeadDesk's unique features

  • Customer Database

  • Employee Directory

  • Call Reporting

  • Performance Management

Starting from

$20/month

Value for money

4.6

0.1

4.7

What users say about FluentStream's value for money

FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us.

JG

Jonathan G.

The many different features are great, and for how much you are paying it's really impressive. On-boarding was outstanding - rapid response, very helpful.

JL

Joseph L.

ZIWO

4.6
(46)

API Based cloud contact center software with CRM Integration

Features

Total

40

76

79

features in common

40

features in common

ZIWO's unique features

  • Call Tracking Metrics

  • Time Zone Tracking

  • Alerts/Notifications

  • Call Duration

LeadDesk's unique features

  • Lead Capture

  • Customizable Reports

  • Voice Mail

  • Contact Database

Starting from

$109/month

Value for money

4.6

0.1

4.7

What users say about ZIWO's value for money

All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.

JO

Janine O.

Brilliant service, easy to use, great customer service team on board also to help you.

RR

Rebecca R.

contactSPACE

4.8
(11)

Intuitive cloud contact center software solution

Features

Total

59

112

79

features in common

59

features in common

contactSPACE's unique features

  • Monitoring

  • Volunteer Management

  • For Nonprofits

  • Real Time Monitoring

LeadDesk's unique features

  • Archiving & Retention

  • Configurable Workflow

  • Unified Communications

  • VoIP Connection

Value for money

4.2

0.5

4.7

What users say about contactSPACE's value for money

It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.

HH

Hayley H.

Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.

MY

Michael Y.

Noble Suite

3.9
(14)

Omnichannel contact management with compliance

Features

Total

30

36

79

features in common

30

features in common

Noble Suite's unique features

  • Compliance Management

  • FTC Compliance

  • FCC Compliance

  • Resource Management

LeadDesk's unique features

  • Employee Directory

  • Power Dialer

  • Lead Capture

  • Access Controls/Permissions

Value for money

3.4

1.3

4.7

What users say about Noble Suite's value for money

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

HS

Heather S.

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

AR

Anonymous Reviewer

VICIdial

4.7
(250)

Open source call center software with predictive dialer

Features

Total

57

149

79

features in common

57

features in common

VICIdial's unique features

  • Single Sign On

  • Secure Data Storage

  • PCI Compliance

  • SMS Messaging

LeadDesk's unique features

  • Data Management

  • Voice Customization

  • Mobile Access

  • VoIP Connection

Value for money

4.9

0.2

4.7

What users say about VICIdial's value for money

It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.

RR

Roll R.

I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.

MA

Mohamed A.

CallFire

4.5
(24)

Telephony and call center app

Features

Total

39

49

79

features in common

39

features in common

CallFire's unique features

  • Keyword Tracking

  • Customer History

  • Multi-Campaign

  • Knowledge Base Management

LeadDesk's unique features

  • Recording

  • Blended Call Center

  • Call Reporting

  • Customizable Caller ID

Starting from

$99/month

Value for money

4.5

0.2

4.7

What users say about CallFire's value for money

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

AR

Anonymous Reviewer

We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.

CG

Corey G.

JustCall

4.1
(83)

SMS survey software for the healthcare and eCommerce sectors

Features

Total

46

73

79

features in common

46

features in common

JustCall's unique features

  • Data Import/Export

  • Multiple Parties

  • Template Management

  • MMS

LeadDesk's unique features

  • Lead Distribution

  • Email Management

  • Configurable Workflow

  • Widgets

Starting from

$25/month

Value for money

4.3

0.4

4.7

What users say about JustCall's value for money

Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.

CL

Carina L.

Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.

AR

Anonymous Reviewer

Convoso

4.5
(19)

Dial Smarter, Not Harder

Features

Total

46

80

79

features in common

46

features in common

Convoso's unique features

  • Multi-Channel Management

  • Lead Generation

  • SSL Security

  • Call Tracking

LeadDesk's unique features

  • Employee Directory

  • Voice Mail

  • Virtual Call Center

  • VoIP Connection

Starting from

$90/month

Value for money

4.6

0.1

4.7

What users say about Convoso's value for money

The best part of the software is the ease to move and manipulate the data to help drive performance.

HD

Hoang D.

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.

MV

Michael V.

XCALLY

4.8
(82)

Omnichannel contact center management

Features

Total

47

69

79

features in common

47

features in common

XCALLY's unique features

  • Customizable Templates

  • Third Party Integrations

  • Drag & Drop

  • Database Support

LeadDesk's unique features

  • Hotkeys

  • SIP Trunking

  • Voice Customization

  • Mobile Access

Value for money

4.7
4.7

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Fabricio G.

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

MM

Matovu M.

Cloud Contact Center

(0)

Cloud-based customer service platform

Features

Total

31

41

79

features in common

31

features in common

Cloud Contact Center's unique features

  • Third Party Integrations

  • Multi-Campaign

  • Automated Routing

  • Activity Dashboard

LeadDesk's unique features

  • SIP Trunking

  • Role-Based Permissions

  • Phone Key Input

  • Access Controls/Permissions

TalkChief

5.0
(5)

Business phone system for your modern business needs

Features

Total

59

105

79

features in common

59

features in common

TalkChief's unique features

  • Local Caller ID

  • Fax Management

  • Document Management

  • Purchasing & Receiving

LeadDesk's unique features

  • Power Dialer

  • Predictive Dialer

  • Email Management

  • Alerts / Escalation

CloudAgent

4.5
(27)

Inbound, outbound & blended cloud contact center

Features

Total

37

42

79

features in common

37

features in common

CloudAgent's unique features

  • Monitoring

  • Help Desk Management

  • Multiple Parties

  • Survey/Poll Management

LeadDesk's unique features

  • File Transfer

  • Employee Directory

  • Virtual Call Center

  • Performance Management

Starting from

$45/month

Value for money

4.5

0.2

4.7

What users say about CloudAgent's value for money

I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent.

ND

Nupur D.

No segregation of Missed calls. Have been asking this for last 1 year, but no result.

RP

Rati Prakash T.

Dialing Innovations Call Center Application Suite

4.8
(14)

Predictive dialer & call automation for call centers

Features

Total

42

62

79

features in common

42

features in common

Dialing Innovations Call Center Application Suite's unique features

  • Customizable Fields

  • Employee Management

  • Chat/Messaging

  • Answering Machine Detection

LeadDesk's unique features

  • Recording

  • Mobile Access

  • On-Demand Recording

  • Role-Based Permissions

Starting from

$10/month

Value for money

4.9

0.2

4.7

What users say about Dialing Innovations Call Center Application Suite's value for money

I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business.

MT

Michael T F.

The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow.

TB

Tania B.

InfoFlo

4.5
(87)

All-in-One CRM Software Solution

Features

Total

50

125

79

features in common

50

features in common

InfoFlo's unique features

  • Expense Tracking

  • Docket Management

  • Territory Management

  • Email Marketing

LeadDesk's unique features

  • Call List Management

  • Configurable Workflow

  • Performance Metrics

  • Widgets

Value for money

4.6

0.1

4.7

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

GoToConnect

4.5
(583)

The first-ever truly unified voice and video solution.

Features

Total

48

92

79

features in common

48

features in common

GoToConnect's unique features

  • Remote Support

  • Fax Management

  • Collaboration Tools

  • Purchasing & Receiving

LeadDesk's unique features

  • Call List Management

  • Configurable Workflow

  • Performance Metrics

  • Widgets

Starting from

$19.95/month

Value for money

4.5

0.2

4.7

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

NUACOM

4.8
(30)

All-in-one Cloud Phone System for SMBs

Features

Total

44

71

79

features in common

44

features in common

NUACOM's unique features

  • Conferencing

  • Help Desk Management

  • Call Conferencing

  • Outbound Reporting

LeadDesk's unique features

  • Real-Time Chat

  • Configurable Workflow

  • Customizable Reports

  • Multiple Scripts

Starting from

$9.99/month

Value for money