OptimoRoute Reviews - Pros & Cons, Ratings & more

Elite EXTRA

PCS TMS

Jobber

Onfleet

Routific

Route4Me

Samsara

OptimoRoute helps field service and delivery businesses provide stand-out service. The cloud-based software plans and optimizes routes in seconds. Save time and free up resources to grow your business. Get started with a 30-day free trial and scalable Starter, Business, and Enterprise pricing.

OptimoRoute

Android

Web-based

iPad

iPhone

Distribution Manager

Excellent value for the money - and the existing feature set is still as good as or better than most of the others we looked at.

Operations Manager

When marking as failed, should have a choice of reasons or somewhere to type as to why delivery failed.

Entrepreneur 

Experience has been great, the customer notifications has been the highlight of the program.

Manager

Once we figured it out, with help from support, it was super easy to use.

Great user experience, ease of use. Great in locating imported addresses.

General Manager

Our experience has been excellent and we are sure that using it fully will make it even better.

We use Optimoroute for our weekly deliveries and it works wonders. The price is right, and the user friendly platform is just perfect for our bussiness.

Customer support was prompt and very helpful, and now it's been very stable and useable.

Logistics Manager

One downside, is that it can be difficult to plan multiple routes at once for multiple drivers in the same city by only using the automatic route generator.

Director

The best routes are far better than what I would be able to achieve with manual GPS input. Versatility (can send 1 driver to do 40 drops or split between 2 or more).

Operation Management

Overall, the experience is very good. It is an easy-to-manage platform with multiple tools that simplify day-to-day work, and its API is easy to configure.

Delivery Operations Manager

It has some very user friendly features along with the ease of use and set up with the App.

Sr. Program Coordinator

I like the ability to enter over 50 addresses and routing it for us.

FUNDRAISER LEADER

I'm not sure that there is anything about the software that I dislike.

Easy to understand and to navigate. I really appreciate that they are constantly updating the system and adding new features.

owner

The customer service may be the best part, anytime I have had an issue trying to figure something out, I have gotten a response very timely.

National Operations Manager

The mapping that Optimoroute uses is different to google maps therefore produces different travel times. No option to avoid tolls for routing.

Very easy to deploy and use. Simple integration into existing hardware.

Circuit

Detrack 

Tookan

I've been using it for more than 3 years and had great experience

Great product

Thank you for your review and for being a loyal user for over three years! We’re glad to hear you’ve had a great experience and find the platform easy to use, especially with driver syncing. 
We appreciate your feedback about iPad functionality and will consider it for future improvements. Thanks for choosing OptimoRoute!

Very good product, that does what it says. Fair prices and good support.

Best route planning software there is

Thank you for your fantastic review! We’re thrilled to hear that OptimoRoute meets your needs perfectly and that you’ve had a positive experience with both our product and support team. Your acknowledgment of our quality and fair pricing means a lot to us. 

We’re committed to continuing to provide the best route planning solution for you. Thanks for choosing OptimoRoute!

I use the tool to route individual Reps. The ability to give each Rep his or her route on an excel spread sheet is a very useful tool.

Michigan Nuts

We’re glad to hear that the ability to print routes in Excel has been valuable for sharing individual routes with your reps. 

This feature is indeed a convenient way to keep everyone organized and on track. We appreciate your comment on depot location adjustments, and we’ll take this into consideration to improve usability in that area. 

Thank you for choosing OptimoRoute, and we’re here to support your continued success!

We have been very happy with optimoroute it has performed well without any issues in the 4 years or so we've used it.
Users as well as the drivers have been pretty pleased with the ease of administration and the simplicity of the app.

Easy to use, flexible, good value for money

Thank you for your feedback and for being a valued user of OptimoRoute for over four years! 

We're delighted that the clean, fast user interface and flexible routing options have been so beneficial, and it’s great to know that both users and drivers find the app easy to use. 

We appreciate your suggestion regarding audit logging to better track user changes—this is valuable input as we continue to improve our platform’s functionality and transparency. It’s wonderful to hear that our support team has been helpful when needed. 

Thank you again for sharing your experience and for choosing OptimoRoute!

Fantastic, very professional interaction with the team, simple and easy data access.

Value adding Route Optimizing application

Thank you for your thoughtful feedback! We’re thrilled to hear that our support team and developers have been able to meet your business’s specific needs and provide a personalized experience. 

It’s wonderful to know that you find the app straightforward with easy data access. We appreciate your suggestion on visual customization of the web application, and we’ll certainly consider this for future enhancements. 

Thank you for choosing OptimoRoute and for sharing your experience with us!

Overall everything works as expected, it saves a lot of time in order scheduling and tracking.

Great software, easy to use

Thank you for your feedback! We’re thrilled to hear that OptimoRoute’s tracking feature has helped reduce client inquiries and made scheduling and tracking more efficient for you. 

We appreciate your note on the challenge of rescheduling sent orders, and we'll take this into consideration as we work to improve the platform's flexibility. 

It’s great to know OptimoRoute is saving you time, and we’re here to ensure it continues to meet your needs. Thank you for sharing your experience!

We have had an overall good experience. Would recommend to others.

Review of Optimo Route 

Thank you for sharing your experience! We're happy to hear that OptimoRoute has been easy to use and flexible for adjusting routes, and that the training support has been beneficial. 

We understand that pricing can be a consideration, especially when you're not yet using all the features. However, as your business grows and you begin leveraging more of OptimoRoute’s capabilities, we believe you’ll see even greater returns on your investment through time savings, operational efficiency, and enhanced customer satisfaction. 

Your recommendation means a lot to us, and we’re here to support you every step of the way. Thank you for choosing OptimoRoute!

I've been using Optimo Route for over 3 years, and it has been a great experience. The software makes route planning simple and efficient, with live tracking that helps me monitor my daily routes and identify new business opportunities. The notifications for proof of delivery and ETA updates are very helpful for keeping customers informed. I’ve rarely had any issues, and when I do, the support team resolves them quickly. Overall, I highly recommend this app for anyone needing reliable route planning

Essential Tool for Efficient Route Planning

Thank you for your wonderful review and for being a loyal user of OptimoRoute for over three years! 

We're thrilled to hear that our live tracking, proof of delivery notifications, and ETA updates have been valuable features in your daily operations. 

It’s great to know that our support team has been able to help quickly whenever you’ve needed assistance—our goal is always to provide seamless service and support. 

Your recommendation means a lot to us, and we’re committed to continuing to make route planning efficient and reliable for you. 

Thanks again for sharing your experience!

Dependable

Hi Curtis - thanks for leaving a review! If you feel the routes are planned longer than they usually take, our support team could have a look and see how to optimize that for you, just send an email at support@optimoroute.com and someone will reach out to you ASAP.

Overall, I'd rate it a 4/5 stars as it does everything I need it to do, however wish it did just a little bit more.

Perfect for Lawn Care and Snow Clearing Companies

Seasonality that comes with lawn care and snow removal business creates very specific software needs and we are glad to hear that we have managed to cater to them. It's also nice hearing that our features are helpful for your everyday work. 

As for emails, whilst OptimoRoute does not accommodate marketing messaging, we do send email and text notification for when an order is complete. There is no character limit for email notifications and would be a perfect place to ask your customers to opt in for more services after a job is successfully completed. 

That said, our engineering team works daily on making improvements and updating OptimoRoute with new features and we would love to hear your suggestions! Just send us an email at support@optimoroute.com.


Found it to be user friendly after a quick introduction 

Best option for small business 

Hi Tony - nice to hear that we were a good fit for your small business and that you were able to quickly adapt to our platform. Happy routing!

I've found it really helpful and couldn't work without it

Great software for my business

Hi Anne - thanks for leaving a review! Our job is to set our customers up for success and we are super excited to hear that you've had that experience and that it's vital to your business. We are constantly also working on updates and new features so expect even more for the same cost!

ultimate route planner

Thank you for your feedback, Paul! We're glad to hear that you were able to bring OptimoRoute into your latest company to help you manage your sign installation crew. We'd like to understand more about how you'd like to handle duplicates. While we do highlight duplicates on the map, we can help you find a few other ways to help manage this based on your specific use case. Please feel free to contact us at support@optimoroute.com and we'll be happy to help. 

Support has been good.   Being able to purchase 1 month only per year and keep all settings from year to year is essential to the product being affordable for our usage.

Saves us many hours of route plotting

Hi Joe, thank you for being our customer for 6 years! We're so happy to see that you were able to replace a homegrown solution with OptimoRoute and that our support team has been good. We created OptimoRoute to help organizations like yours save on planning time and help them adjust to changes that can happen unexpectedly. We appreciate your insights into separating the routing constraints and time per stop as well.

Very happy. Critical application for our business 

In control

We're really glad to hear that your customers are happy with their real-time updates, and that your employees have important customer information handy so they can adapt to any changes. We work with a lot of businesses that are seasonal, and a hallmark of our product is that we have flexibility (including monthly billing and upgrades) to help businesses scale up during crunch seasons. Feel free to reach out to sales@optimoroute.com if we can help you with your billing plan. Thanks, Rutger!

The best part is the app for driver, the visual of the route so when cell service is bad the driver still has the ability to continue to next stop just by looking at the route. The direction line is still there! Huge help! Too many great parts about this program to list 

Great Routing program! 

We know that bad cell service can really mess up the day's plans, so we're thrilled to hear that our Mobile App is helpful for your drivers. We hope that you are finding a lot of value in OptimoRoute investment. Thank you for your review and for being our customer, Jennifer!

Amazing product. Very flexible design and allows us to customize very easily.

Amazing product with great custoemr support

Hi there, 
What an amazing review! We love hearing our app is easy to use and very flexible.

As you might know, we do support multiple time zones in a single account, but there are a few special cases like yours where having multiple accounts gives you the best results. If you'd ever like to explore other planning options, feel free to reach out to us at support@optimoroute.com or +1 855 338 2838.

We've got new features coming regularly, so be sure to keep an eye out by following us on social media!

Very pleased. Its user friendly and logical, also great to look back at history routeplanning. 

Brandwise

Hi Ludens,

We're so glad OptimoRoute works well for you and was easy to incorporate in your business. 

We understand the need for multiple depots. It's feedback like yours that continues to inform new development. Stay tuned and keep in touch about your routing needs! We've got great stuff coming.

I am running transport company in UK. 
My experience is from 2013 till now. 
OptimoRoute is really great product. 

Most important. They are working on the product to be updated.    

Great Product 

Really good on a basic level, routes are effective and reporting is adequate however requires a separate maintenance management tool so doesn't resolve some issues that could easily be managed in the app with some accounting integration.
Recommended for small business who are just looking for a route optimisation tool.

Positive but needs improvement

Hi Steven, 

Thanks for taking the time to leave a review - we really appreciate the feedback! Glad to hear you were satisfied with our pick up and drop off features. 

Thanks for letting us know about your concerns and issues. You can contact us at support@optimoroute.com so we can hear more about the specifics of your case and improve your experience.

We're constantly working on improving our route optimization software and you can keep track of news about new features on our socials, so be sure to follow us!


Routing improved and streamlined, bottom line increased, product pays for itself many times over. I have tried a number of routing software applications and optimoroute is the top choice you can make. Reliable and easy to learn you will question why you ever did without it.

Invaluable product

Hello Jonathan, it's awesome that you're experiencing so many benefits of using OptimoRoute - that's what drives us! Keep an eye out for new features and upgrades coming out in the very near future... 

The customer service has been great.  We initially had an issue that we needed solved with same side of street service an no u-turns.  OptimoRoute was able to add this functionality pretty quickly so that we could see it in action before making a full buying decision.  

Great Routing Software

Hello Matt,

Thanks for your review - we appreciate the feedback!
It's great to hear that OptimoRoute is helping manage your fleet's constraints. Most customers see ROI within weeks or sometimes days of use - so we're glad you're experiencing the value that our route optimization software brings. We're proud of our features that suit a diverse range of workflows. Stay tuned for new features, because we're continuously working on giving our customers the best product possible.   

Best, Cathy  


So you might have guessed I'm a little impressed with this software. I have been using route4me mobile for the last 3 weeks and it was adequate, but lacked. You CANNOT upload an address it does not recognize and as I previously mentioned "geotag". This simple ability, not to mention their generous 30 day trial (not 3) and the fair pricing led me to purchase a years subscription before I even used the software live on my route. I had a question about some routing so I emailed support on a Sunday and had a response within the hour. 
If you are on the fence about routing software, belive me this is the one. Don't even try anything else, unless you like giant pains in your butt or losing your hair from frustration!

Simply the BEST

Hey, Mark. It's great to hear we checked so many of your boxes right off the bat. Email us at support@optimoroute.com so we can help make the "un-possible" a bit easier!

Customer service is very good and fairly responsive, but the product itself is unimpressive.

does the job but could be a lot better

Companies see huge improvements over manual planning with our software. If you haven't seen similar gains, perhaps we can suggest a workflow which will get you great results automatically. What's different about OptimoRoute is we have many features like overnight, weekly and multi-day long haul planning, and many other features that other programs don't have. 
If you want to know more, please contact us at support@optimoroute.com.

I'm doing snow removal from a set of static locations.  I am completely unfamiliar with all the streets and these locations.  OptimoRoute is my wingman.  It reduces my overall driving time, which translates to fuel and maintenance reduction costs.

Worth more than the subscription price

Hey Pablo! Love being your wingman! We so appreciate the feedback and we're super glad to hear your transition to professional snowplow driver that much easier!

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