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Shippo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The leading multi-carrier e-commerce shipping platform
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Shippo - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Shippo overview
Based on 825 verified user reviews
What is Shippo?
Shippo is a shipping tool offering key features such as shipping label creation, shipment price calculation, parcel shipping, label printing, shipment tracking, and order management, among others.
Who uses Shippo?
By industry, Shippo reviewers are most commonly professionals in retail (22%). The most frequent use case for Shippo cited by reviewers is shipping (78% of reviewers).
What do users say about Shippo pricing?
Most reviewers indicate Shippo delivers strong value for money, citing competitive rates and flexible pricing. Most users consider discounted shipping and insurance as key benefits, though some reviewers mention occasional higher costs, pricing confusion, or better rates elsewhere.
What are the most popular integrations for Shippo?
The Shippo integration most frequently cited by reviewers is Wix, a website builder product rated 4.8 out of 5 for its integration with Shippo.
Starting price
per month
Pros & Cons
Shipping
Tracking
E-commerce Integration
Email Notifications
Billing and Fees
Bugs and Issues
Shippo’s user interface
Shippo pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.7
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about Shippo?
Shippo is a shipping tool offering key features such as shipping label creation, shipment price calculation, parcel shipping, label printing, shipment tracking, and order management, among others.
Select to learn more
Who uses Shippo?
Based on 825 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Shippo's key features
GetApp's analysis of 91 verified user reviews collected between September 2021 and July 2024 identifies Shippo's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Shippo's Shipping Labels capabilities for their ease of use and efficiency. They find it simple to create, print, and download labels, which saves time and streamlines the shipping process. Users highlight the affordability and accuracy of the labels, as well as the ability to choose couriers and integrate with computer software. However, some users wish for improvements in creating custom labels and generating multiple copies for international shipments automatically. Of the 45 Shippo users who gave detailed accounts of their use of Shipping Labels, 100% rated this feature as important or highly important.
Matt D.
Illustrator
Sharon M.
Founder
Users report that Shippo's Shipment Price Calculation is valuable for comparing different shipping options and prices. They appreciate the ability to input package details and receive a list of carrier options with accurate pricing. Reviewers find this aspect helpful for selecting the best value and ensuring cost-effectiveness. They also mention the convenience of real-time calculations and the discounted rates offered by Shippo. However, some users note occasional inaccuracies with UPS rates. Of the 30 Shippo users who gave detailed accounts of their use of Shipment Price Calculation, 100% rated this feature as important or highly important.
See related user reviews
Paul L.
Parts Room Manager
Patrick P.
Co Owner
Reviewers indicate that Shippo's Parcel Shipping capabilities are easy to use and effective for shipping various package sizes. They find it straightforward to compare costs, select carriers, and input dimensions and weights. Users appreciate the integration with major carriers like FedEx, UPS, and USPS, and the overall ease of setting up and using the service. They say Shippo makes parcel shipping convenient and cost-effective, with no reported issues in their experiences. Of the 20 Shippo users who gave detailed accounts of their use of Parcel Shipping, 100% rated this feature as important or highly important.
See related user reviews
Shane M.
Master Club Fitter
lori a.
csr
Users report that Shippo's Label Printing is efficient and user-friendly. They find it easy to print high-quality, clear, and professional labels quickly. Reviewers appreciate the straightforward process of downloading and printing labels, which can be ready for same-day shipping. They highlight the convenience of having labels automatically formatted and ready in PDF. They also mention the ease of setting up the printing process and the legibility of the printed labels. Of the 14 Shippo users who gave detailed accounts of their use of Label Printing, 100% rated this feature as important or highly important.
See related user reviews
Ayrin R.
Owner
Alice B.
Owning Member
Reviewers feel that Shippo's Shipment Tracking is highly useful for monitoring packages in transit. They appreciate the automatic sending of tracking information to customers and the ability to keep all tracking details in one place. Users find it easy to locate packages, check their status, and ensure timely delivery. They say this capability provides peace of mind for both them and their customers. However, some users wish for direct links to tracking pages within the software. Of the 28 Shippo users who gave detailed accounts of their use of Shipment Tracking, 96% rated this feature as important or highly important.
See related user reviews
Joshua R.
President
Janet T.
Owner
All Shippo features
Features rating:
Shippo alternatives
Shippo
Starting from
19
Per month
ShipTime
Starting from
No pricing info
Easyship
Starting from
No pricing info
Pirate Ship
Starting from
No pricing info
Shippo pricing
Pricing plans
Pricing details:
Premier
No pricing info
Features included:
- Dedicated Account Manager
- Unlimited Shipments
User opinions about Shippo price and value
Value for money rating:
Of 138 reviews that provide robust commentary on Shippo's price and value, 92% mention it in a positive light.
Most reviewers indicate that Shippo offers strong value for money, especially for small businesses and startups, due to its competitive and discounted shipping rates across major carriers like USPS and UPS. They say Shippo’s pricing model is flexible, with no upfront costs or contracts required, which helps users manage limited resources and avoid large commitments. Most users consider the ability to compare rates from multiple carriers in one place and access better discounts than those available directly from carriers or other platforms as a key benefit. They find that Shippo’s affordable rates allow them to stay profitable, offer better prices to their customers, and reduce overall shipping costs. Most reviewers appreciate that discounted insurance and additional features are available at reasonable prices, and they note that Shippo’s integration with e-commerce platforms adds further value without extra fees. Some users report that Shippo’s rates are not always the lowest for every carrier, particularly for FedEx or certain USPS services, and a few feel the monthly cost is too high for their usage levels. Some reviewers mention confusion around pricing or unexpected charges, and a minority think other platforms now offer better rates.
, and
To see what individual users think of Shippo's cost and value, check out the review excerpts below.
Lucas H.
Owner
Shippo integrations (86)
Integrations rated by users
We looked at 825 user reviews to identify which products are mentioned as Shippo integrations and how users feel about them.
Integration rating: 4.8 (6)
“Wix is the platform that I use to host my website for my small business, and the Shippo integration was seamless and easy.”
“I like how the software notifies Wix that an order is shipped. It saves me from having to manually fulfill the order.”
Samantha K.
Small Business Owner
Integration rating: 5.0 (1)
“Critical! Love that I can connect both square and shippo! This saves so much time! ”
Alice B.
Owning Member
Integration rating: 5.0 (5)
Integration rating: 4.3 (4)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Shippo customer support
What do users say about Shippo customer support?
Customer support rating:
We analyzed 73 verified user reviews to identify positive and negative aspects of Shippo customer support.
A significant portion of users find Shippo's customer service rapid, responsive, and effective in resolving issues.
A number of users highlight that support is easily reachable and available when needed, even during busy periods.
Multiple users appreciate the professionalism, empathy, and helpfulness of Shippo's support team.
A minority of users report difficulty reaching support, slow response times, or inconsistent knowledge among representatives.
Support options
Training options
To see what individual users say about Shippo's customer support, check out the review snippets below.
“One other comment is that Shippo customer service is always rapid, on the several issues I've had, I always had suitable responses and resolutions from Shippo within the business day.”
Glen S.
President
“Even if I do have a problem (which is not often) their customer service is very quick and helpful to fix it.”
Jeanette C.
Owner
“I use it regularly, but for people who may need some more guidance and help, the irregular customer service may be difficult to navigate.”
Vishaal B.
Shipments manager
Shippo FAQs
Shippo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is Shippo used for?
Shippo works with the tools you already use to power shipping capabilities once exclusively reserved for retail giants. Now they’re yours, in one convenient place. The Most Carriers at the Best Rates • Up to 90% off USPS with Commercial Plus Pricing and Priority Mail Cubic • Up to 55% off UPS • Up to 75% off DHL Express • Save up to 29% on FedEx shipping services with the FedEx Advantage Program • Additional deep discounts with Sendle, Fastway Australia, and CouriersPlease Integrated with Your Business • Analytics, insights, and reports, including intelligent defaults and configurable automations • Native connections to the most popular e-commerce platforms • Implementation-ready APIs Support Every Step of the Way • High-touch customer support to grow with confidence Implementation and customer success teams • Ongoing support from dedicated partner managers Grow into the Future with Shippo • Grow confidently with a reliable technology partner and 99.99% site uptime • Integrate your existing branded experience directly with Shippo • Optimize cash flow by only paying for labels when you print Taking the legwork out of logistics 1.) Transparent Tracking -- Shippo automatically syncs package information to keep you and your customers updated with real-time tracking information. 2.) Branded & Post-Purchase Experiences -- Build your brand with customizable tracking pages, shipping emails, packing slips, and more — and create a post-purchase experience that brings customers back by including return labels right inside the box. 3.) End-to-End Automation -- Automate inefficiencies that slow down shipping with tools spanning the entire fulfillment journey: • Generate labels faster with saved and pre-filled package information. • Import orders from your Shopify store and manage shipments from one place. • Simplify international shipping with auto-generated customs forms and commercial invoices. • Split orders into multiple shipments to send partially-fulfilled orders, or packages to different locations. • Protect your business with insurance for premium shipments, one-of-a-kind goods, and international packages sent with USPS, UPS, FedEx, DHL Express and Canada Post. Superior shipping takes superior support Shippo is more than shipping. It also comes with multiple layers of support to give your business a fast start — and help you continue growing into the future. • Get dedicated support from customer success and partner managers • Gain access to partner support channels • Work with an experienced team to guide project design, implementation, testing, and launch • Let Shippo work directly with carriers to solve delays and damage issues on behalf of your business • Get more localized support from US-based agents • Find implementation-ready APIs supported by documentation Available Monday - Friday, 6AM to 6PM PT. We aim to respond to every issue within 4 hours.
Q. What are the benefits of using Shippo?
SHIPPING RATES
• Access 85+ carriers across a global network — and the best rates for each one
• Ship with regional carriers only available on the Shippo platform
• Split orders into multiple shipments
SHIPPING LABELS
• Bulk-print up to 100 labels at once
• Generate labels faster with pre-filled shipping details
• Print labels from your own devices
• Sync orders automatically with your e-commerce platform
SHIPPING TOOLS
• Automate workflows across the entire fulfillment journey
• Get experienced shipping & implementation support
• Build branded & post-purchase experiences
• Take full control of fulfillment with Shippo’s API
Q. What languages does Shippo support?
Shippo supports the following languages:
English
Q. Does Shippo offer an API?
Yes, Shippo has an API available for use.
Q. What level of support does Shippo offer?
Shippo offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat
