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Shipment Tracking Software with Customer Management (2026)

Last updated: April 2026

Key features of Shipment Tracking Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Label Printing: Users value ease of printing labels directly from the program and the option to batch print or download to PDF. 95% of reviewers rated this feature as important or highly important.
Shipping Labels: Reviewers appreciate the ability to print accurate, customizable shipping labels quickly, reducing errors and saving time. 94% of reviewers rated this feature as important or highly important.
Delivery Tracking: Users highlight the real-time tracking and alerts feature, which helps monitor delivery status and resolve issues promptly. 92% of reviewers rated this feature as important or highly important.
Delivery Record: Reviewers mention the importance of delivery records for confirming receipt and providing peace of mind. 91% of reviewers rated this feature as important or highly important.
Status Tracking: Customers value real-time status updates and detailed tracking information, enhancing customer service and operational efficiency. 91% of reviewers rated this feature as important or highly important.
Order Tracking: Users find order tracking essential for ensuring timely delivery and providing customers with up-to-date shipment information. 88% of reviewers rated this feature as important or highly important.