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Detrack  Logo
Detrack
4.9
(28)

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Never lose track of your deliveries again.

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(5)

Detrack Pricing, Features, Reviews and Alternatives

Detrack product overview

Price starts from

26

/user

Per month

What is Detrack ?

Detrack is a powerful delivery management software that lets you track your vehicles live on a map and capture real-time electronic proof of delivery (E-POD) using just our iOS / Android app. Our apps have been translated into 26 languages and are being used daily around the world to complete millions of deliveries.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Training options

Live Online
Documentation
Videos
Webinars

Detrack pricing information

Value for money

4.8

/5

28

Starting from

26

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Detrack features

Functionality

4.6

/5

28

Total features

63

13 categories

Most valued features by users

Dispatch Management
Third Party Integrations
Reporting & Statistics
Order Management
Status Tracking
API
Activity Dashboard
Delivery Tracking

Functionality contenders

Detrack users reviews

Overall Rating

4.9

/5

28

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.46/10
Rating distribution

5

4

3

2

1

25

3

0

0

0

Pros
Both systems work seamlessly together and have provided me with a very good overall experience. When I do need any help with setup or queries, I have found Detrack support to be excellent every time.
Wonderful product helps manage daily task for delivery can be customized to your liking.
The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also.
Cons
Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.
GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.
Currently haven't found anything that i dislike about this software.

Overall rating contenders

RU
AvatarImg

Roland U.

Wine and Spirits, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent software built by smart team who knows their customers well

Reviewed 3 years ago

I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

Pros

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

Cons

Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Vendor response

Hey, Roland! Thank you much for your kind, encouraging words. We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times! From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate. Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

NL
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Nevra L.

Farming, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Supports advanced requirements & support is awesome

Reviewed 3 years ago

Excellent

Pros

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Cons

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Vendor response

Hey, Nevra! Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution. As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the positive review, Nevra!

JN
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Jasmine N.

Logistics and Supply Chain, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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So far so good.

Reviewed 2 years ago

So far so good.

Pros

Effective software with simple functions available that allows all users to understand and use easily.

Cons

Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.

Vendor response

Hey Jasmine, Thank you so much for your review. As Detrack is designed to be user-friendly, we are glad to hear you find our effective software with the simple functions available easy to understand and use for all users. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Jasmine.

AR
AvatarImg

Verified reviewer

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Software

Reviewed 3 years ago

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!

Pros

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

Cons

It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Vendor response

Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease. Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

DB
AvatarImg

David B.

Renewables & Environment, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Very handy tool for our battery collection service

Reviewed 2 years ago

Very satisfied with the software and level of support. Allows me to schedule customer pickup requests and for my contractor to then schedule these with their drivers. The customer & I are then notified when the pickup is scheduled for and then receive a POD when it has been performed. Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.

Pros

Our application of detrack is probably a little left field but we find it invaluable for running our battery collection service. Very easy to setup and use. Provides a great customer experience with notifications as to when we are going to perform their collection and deliver a replacement battery container and send them a POD once the job has been done. Based on the bar coded serial numbers on our containers I can track which customer site a containers has come from if there are any issues.

Cons

Completed jobs are marked on the Calendar as green however jobs that have been scheduled (assigned a driver & date) and those that haven't are both shown as blue, so I cannot distinguish between them.

Vendor response

Hey David, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to set up and use. We're also pleased to hear that Detrack is invaluable for running your battery collection service. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the kind review, David.

Detrack FAQs

Q. What type of pricing plans does Detrack offer?

Detrack has the following pricing plans:
Starting from: $26.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Detrack ?

Detrack has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Detrack support?

Detrack supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Latvian, Malay, Portuguese, Spanish, Thai, Vietnamese

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Q. Does Detrack support mobile devices?

Detrack supports the following devices:
Android, iPad, iPhone

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Q. Does Detrack offer an API?

Yes, Detrack has an API available for use.

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Q. What other apps does Detrack integrate with?

Detrack integrates with the following applications:
CartonCloud, Adobe Commerce, WooCommerce, Zapier, Squarespace, Vonage Business Communications, Ecwid, Cart Storefront, 8x8 Contact Center, Twilio, Volusion, BigCommerce, Shopify

See alternatives

Q. What level of support does Detrack offer?

Detrack offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

See alternatives

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