Crowded Communities Pricing, Features, Reviews & Comparison of Alternatives

Crowded Communities

The all-in-one community platform.

4.43/5 (7 reviews)

Crowded Communities overview

Crowded is an all-in-one online community platform designed to help organizations engage with their customers, partners, citizens or employees to reach their business goals. The modular system allows users to create a community platform tailored to their exact needs, and the platform can be fully customized with different designs, sign-up processes, and member notifications.

Crowded’s core module is designed to provide users with all of the tools they need to create their custom community platform. Users can manage events, groups, posts, blogs, static pages, and lists to facilitate connections and engagement within their community. Members can choose to follow content channels which interest them, and upvote resources within a community knowledge base. The networking module allows members to learn, share resources, and access opportunities, with the ability to showcase community teams, initiatives, and projects. Users can also create niche job boards to list vacancies and organize opportunities.

Crowded’s customer success module allows users to create a support hub or accessible knowledge base for their customers. Collaborative peer-to-peer support, product and service documentation, and discussion forums can be setup and managed, and users can share product roadmaps and progress with the community. With the co-creation module, users can create an innovation hub to collect ideas from their community, which members can collaborate on and upvote. Crowded’s business module allows members to promote their services or products, showcase their portfolios, and request solutions through the community marketplace.
crowded.co

Pricing

Starting from
€499/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

English, Danish, Dutch, Finnish, French and 6 other languages, German, Italian, Norwegian, Portuguese, Spanish, Swedish
Crowded Communities screenshot: Crowded allows organizations to create their own custom community platformsCrowded Communities screenshot: Users can manage events, blogs, posts, groups, and more

Crowded Communities reviews

Excellent
3

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.1
  4.7
  5.0
Mark Finnern

Crowded is a Powerful Beautiful Community Platform with Excellent Support

Used daily for 2+ years
Reviewed 2019-03-25
Review Source: Capterra

With the Alliance Aces Community http://allianceaces.com, we are creating a place for Alliance professionals to come together, share their ideas and best practices. There is interest by some members to bring over other Alliances communities into the AAC private group/spaces because, as one wrote: "The facilities and functions of the Alliance Aces Community are far superior to anything that I could create using my website or Facebook’s Workplace." We tried all the other platforms Salesforce, Higher Logic, Lithium, Zendesk, InSided, ... Crowded was heads and shoulders above the others from a look and feel and functions perspective. They are also a pleasure to work with. They have a more hands-on implementation service of weekly community development sessions to teach you how to be successful with your community aka ensure you are successful. I also like that their pricing is straight forward.

Pros
Here are some topics that made us choose and enjoy Crowded: - Medium-like beautiful clean UI/UX - Enterprise-ready platform: fully supports the needs of even large organizations in both service and support. - Private Groups - Eventing aka great integration of community and face to face meetings - Badges to highlight and create reputation for your community members. - Map integration - Great implementation service - Modular architecture with many modules to choose from - Happy customers

Cons
Moderation and flagging of posts not fully developed yet. They are working on it and promised to have it out in the next months. In general, they are very responsive to feature requests. For example, they developed a video wall and a course module in part because of our requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nancy Zikken

Nice visuals, continuous updates & valuable coaching

Used daily for 1-2 years
Reviewed 2017-06-12
Review Source: Capterra

A great community website which fully supports our organizational goals.

Pros
There are a lot of possibilities and various page types for the content we want to show on our platform. On top of that, there are continuous technical updates, the software is continously improving. Next to that, the weekly community coaching calls are very valuable for us. During these sessions, Crowded offers new updates, helps us implementing our ideas to the platform and supports the development and engagement of our community. Their knowledge on community management is very useful in this.

Cons
Direct messaging between members indeed! Beside that, the updates we would like to see, are not always possible to implement (p.e. ways to structure a lot of information). On the other hand, Crowded sometimes offers very useful updates we didn't think of before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Stan Schalij

Great service from a fantastic team!

Used daily for 2+ years
Reviewed 2018-12-13
Review Source: Capterra

Crowded has been an excellent complementary service to our facebook community. Working with the team is always a pleasure. A lot of knowledge on both the technical side of things as well as on actual "community" issues and questions!

Pros
Great product: working with Crowded never caused a headache of any kind. It's a clear package out of the box with many features, great usability and fantastic customer support

Cons
No real cons. Since every community is different, some features may be missing or needing some tweaks, but the team is very open to suggestions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Thijs Wesselink

Easy-to-use, personal help and a lot of functionalities.

Used daily for 1-2 years
Reviewed 2017-06-01
Review Source: Capterra

We were able to build a community with more that 1500+ members. The website (crowded product) helpt us share content with the community, sell tickets for our events and strengthen our position.

Pros
Crowded-platforms make it easy for users to to share information, connect with like-minded enthusiasts and over time, create a community. Very easy and understandable design and admin (just like the social channels we all use!). Everybody is able to use Crowded products. Also integration with other useful tools.

Cons
Not really anything that I didn't like at all. Maybe the fact that there were no options for direct messages between community members!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Maurice Spoel

Awesome platform for starting communities!

Used daily for 6-12 months
Reviewed 2018-10-23
Review Source: Capterra

I love the fact that the Crowded team is small in numbers. This makes it really personal. and personally I like that a lot! I also love their commitment. They have a clear vision of where they want to go, and are not afraid to decline a feature request if it doesn't match their vision. Keep up the good work!

Pros
Easy to use. The fact that the design is fully customizable makes it work for every brand. Plus, the SEO, is really good! So your branding is recognizable, ánd you are easy to find "on-the-line".

Cons
That replies on topics aren't really visible in the timeline. There is no chronological overview for regular users (yet). For admins there is though!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Crowded Communities pricing

Starting from
€499/month
Pricing options
Subscription
View Pricing Plans

Starter: €499/month - core + one additional module.
Premium: €799/month - all modules.
Enterprise: Tailored pricing

Crowded Communities features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Custom Forms
Customizable Branding
Data Import/Export
Reporting & Statistics
Search Functionality
Social Media Integration
Third Party Integration
Website Management

Customizable Templates (113 other apps)
Drag & Drop Interface (92 other apps)
Electronic Payments (83 other apps)
Product Catalog (73 other apps)
Template Management (59 other apps)
eCommerce Integration (64 other apps)
eCommerce Management (74 other apps)

Additional information for Crowded Communities

Key features of Crowded Communities

  • Member directory
  • Content moderation
  • Visibility settings
  • Social login
  • Targeted search
  • Customizable user menus
  • Post scheduling
  • Static content pages
  • GDPR compliance
  • Content favoriting
  • Content tagging
  • Professional networking
  • Community marketplace
  • Work portfolios
  • Custom notifications
  • Customizable signup form
  • Customizable branding & design
  • Community calendar
  • User permissions management
  • Global search
  • Single sign-on (SSO) integration
  • Social sharing
  • SSL certificate
  • Matomo & Google Analytics integrations
  • Innovation challenges
  • Report exports and importing of community data.
  • Content categorization
  • User profiles
  • Idea upvoting
  • RSVPs
  • Community analytics
  • Commenting & @mentions
  • Community Terms & Conditions/Privacy Policy
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Benefits

The core module provides users with the tools to create their community, including tools for creating and managing posts, events, blogs, groups, lists, and static content pages.

With the networking module, members can share projects, ideas and insights, manage tailored streams of content that interests them, find and share job vacancies, and more.

The customer success module enables the creation and management of open knowledge bases, peer-to-peer support hubs, project progress reporting and roadmaps, and discussion forums.

Ideas and innovations can be crowdsourced using the co-creation module, with community contests, idea upvoting, commenting, and more.

The business module allows users to list relevant organizations and partners within the community, and lets members offer their services or products to the community through the marketplace and promote their portfolios.