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Richpanel
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ecommerce Customer Service Helpdesk and CRM
Table of Contents
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Richpanel - 2026 Pricing, Features, Reviews & Alternatives
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Richpanel overview
What is Richpanel?
Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy – and profitable.
Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.
Key benefits of using Richpanel
Omnichannel Customer Support
Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.
Powerfully Engaging Live Chat
Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.
Automated Support Scenarios
Instantly resolve common issues and customer questions with intelligent automated response flows.
Self Service Customer Widget
Help Customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.
Customer Service Driven Revenue
Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!
Do more than just manage tickets.
Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:
Edit your orders
Modify loyalty points
Manage subscriptions and refunds
Collect reviews and feedback from inside the helpdesk
And so much more…
Meet evolving customer service expectations.
Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.
Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.
Starting price
per month
Alternatives
with better value for money
Richpanel’s user interface
Richpanel reviews
Overall rating
4.9
/5
10
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.2/10
5
4
3
2
1
9
1
0
0
0
Who uses Richpanel?
Based on 10 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsRichpanel's key features
Most critical features, based on insights from Richpanel users:
All Richpanel features
Features rating:
Richpanel alternatives
Richpanel
Starting from
100
Per month
LiveAgent
Starting from
15
Per month
Salesforce Service Cloud
Starting from
25
Per month
LiveChat
Starting from
24
Per month
Richpanel pricing
Value for money rating:
Starting from
100
Per month
Per Feature
User opinions about Richpanel price and value
Value for money rating:
Richpanel integrations (7)
Integrations rated by users
We looked at 10 user reviews to identify which products are mentioned as Richpanel integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
Richpanel support options
Typical customers
Platforms supported
Support options
Training options
Richpanel FAQs
Richpanel has the following pricing plans:
Starting from: $100.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Richpanel?
Richpanel has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Richpanel support?
Richpanel supports the following languages:
English
Q. Does Richpanel offer an API?
Yes, Richpanel has an API available for use.
Q. What other apps does Richpanel integrate with?
Richpanel integrates with the following applications:
Adobe Commerce, WooCommerce, HubSpot CRM, Shopify
Q. What level of support does Richpanel offer?
Richpanel offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base
