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Pure Chat
5
206
4
114
3
15
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat software for SMBs
Table of Contents
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Pure Chat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Pure Chat overview
Based on 337 verified user reviews
What is Pure Chat?
Reviews for Pure Chat come from a wide variety of industries, including retail (8% of reviewers), marketing and advertising (6%), and hospitality (5%). The most frequent use case for Pure Chat cited by reviewers is live chat (100% of reviewers).
What do users say about Pure Chat pricing?
Most reviewers indicate Pure Chat delivers strong value for money, especially with its generous free plan and affordable upgrades. Some users say the paid version offers valuable features, though a few feel upgrades may be needed sooner than expected.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Chat
Website Visitor
Pricing
Chat Notification
Notification Sound
Pure Chat’s user interface
Pure Chat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Pure Chat?
Reviews for Pure Chat come from a wide variety of industries, including retail (8% of reviewers), marketing and advertising (6%), and hospitality (5%). The most frequent use case for Pure Chat cited by reviewers is live chat (100% of reviewers).
Select to learn more
Who uses Pure Chat?
Based on 337 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Pure Chat's key features
Most critical features, based on insights from Pure Chat users:
All Pure Chat features
Features rating:
Pure Chat alternatives
Pure Chat
Starting from
39
/user
Per month
Starting from
Free
LiveChat
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Pure Chat pricing
Starting from
39
/user
Per month
User opinions about Pure Chat price and value
Value for money rating:
Of 40 reviews that provide robust commentary on Pure Chat's price and value, mention it in a positive light.
Most reviewers indicate that Pure Chat offers strong value for money, highlighting its generous free plan, which includes up to three operators and sufficient functionality for startups and small businesses. They appreciate the affordable upgrade options, customizable features, and the ability to start for free and scale as needed. Some users say the paid plans provide worthwhile advanced features, though a few feel the paid version is expensive or that the free plan’s limitations—such as restricted contact views and fewer advanced features—may require upgrading sooner than desired. Reviewers appreciate the cost-effectiveness compared to alternatives.
, and
Pure Chat integrations (8)
Integrations rated by users
We looked at 337 user reviews to identify which products are mentioned as Pure Chat integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
Pure Chat customer support
What do users say about Pure Chat customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Pure Chat customer support.
A significant portion of users find Pure Chat's customer support easy to reach and highly responsive when issues arise.
Widely noted by reviewers, support agents are friendly, knowledgeable, and provide clear, concise assistance.
A limited number of users report slow or inconsistent response times from customer support.
Certain users mention difficulty accessing live support or finding helpful advice for more complex issues.
Support options
Training options
To see what individual users say about Pure Chat's customer support, check out the review snippets below.
“Pure Chat is a great tool to use to help customers with quick and easy questions!”
Parker V.
Customer Service Rep
“Great customer support and not expensive at all!”
Kaitlen L.
Unemployed
Pure Chat FAQs
Pure Chat is a live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution. The pro plan includes real-time analytics, visitor tracking, SMS notifications and more.
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