Shelf Comparison

Overview

Shelf is a highly awarded, innovative Knowledge Automation platform for the remote workforce focused on helping companies...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(45)

5

4

3

2

1

41

3

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It was a wonderful experience implementing Shelf. The project won the Partnership and Collaboration Award 2018 with Ontario's Economic Development Council.
This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization.
It has a slick interface and was easy to learn. It's nice that I have both private areas and areas that I can share with an organization.

Cons

M using different Cloud Storage Systems for different purposes - Customers, inside the Company, private. Therefore I lost the overview on a daily basis - what is where.
Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all.
So far I haven't found a lot to dislike about Shelf.
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features59
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Administrative Reporting
  • Authentication
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Catalog Management
  • Categorization
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Content Filter
  • Content Library
  • Content Management
  • Content Repository
  • Custom Forms
  • Customizable Categories
  • Customizable Questions
  • Data Capture and Transfer
  • Data Recovery
  • Data Storage Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Engagement Analytics
  • File Management
  • Full Text Search
  • Image Library
  • Indexing
  • Knowledge Base Management
  • Multiple Format Support
  • Multiple User Accounts
  • Natural Language Search
  • Online Catalog
  • Partner Management
  • Permission Management
  • Product Catalog
  • Project Notes
  • Question Library
  • Remote File Access
  • Reporting & Statistics
  • Resource Management
  • Resume Database
  • Role Management
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Self-Learning
  • Semantic Search
  • Single Sign On
  • Tagging
  • Third Party Integration
  • Usage Tracking
  • Visual Analytics

Integrations

  • Total integrations7
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation