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Shop Boss
5
56
4
25
3
3
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based auto repair shop management solution
Table of Contents
Shop Boss - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Shop Boss overview
What is Shop Boss?
Shop Boss is an auto shop management software designed to optimize independent auto repair shop operations such as workload and shop flow management. A key feature is the digital vehicle inspection (DVI) tool, which streamlines diagnostics and boosts transparency by showing customers necessary repairs.
The integrated BOSS Pay solution offers flexible payment options, improving cash flow. The BOSS Board dashboard provides real-time insights into revenue, customer trends, and technician productivity, enabling data-driven decisions. Shop Boss also includes a customer portal, text messaging, and live chat for improved communication. It integrates with parts and tire ordering systems, simplifying workflows.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Shop Operations
Repair Orders
Financial Reporting
Customization
Shop Boss’s user interface
Shop Boss pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about Shop Boss?
Real-time information on revenue, productivity of technicians, and the customers assist me in making instant decisions.
Select to learn more
Who uses Shop Boss?
Based on 89 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Shop Boss's key features
Most critical features, based on insights from Shop Boss users:
All Shop Boss features
Features rating:
Shop Boss alternatives
Shop Boss
Starting from
199
Per month
QuickBooks Online
Starting from
38
Per month
WPS Office
Starting from
29.99
Per year
Jobber
Starting from
39
Per month
Shop Boss pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Unlimited Users & ROs
- Custom Shop Comparison Reporting
- Organization-Level Reports
- Centralized Data Management
- Administrative Profiles
- Customized Implementation Service
User opinions about Shop Boss price and value
Value for money rating:
To see what individual users think of Shop Boss's price and value, check out the review snippets below.
CHAMSI B.
IT Manager
Ahmed N.
Project Manager
Shop Boss integrations (11)
Integrations rated by users
We looked at 89 user reviews to identify which products are mentioned as Shop Boss integrations and how users feel about them.
Integration rating: 4.0 (1)
Integration rating: 3.0 (1)
Integration rating: 4.0 (1)
“we must have click to dial and we must have a cost effective phone option”
Sarah H.
Assistant manager
Integration rating: 4.0 (1)
“Online appointments and the live scheduling.”
Mark L.
Owner
Other top integrations
Shop Boss customer support
What do users say about Shop Boss customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Shop Boss customer support.
Widely noted by reviewers, Shop Boss customer support is highly responsive and resolves issues quickly, even during holidays.
A significant portion of users appreciate the friendly, knowledgeable support team and easy access to help whenever needed.
Support options
Training options
To see what individual users say about Shop Boss's customer support, check out the review snippets below.
“I have very good experience in boss..during holidays i see their hands on support kept team focused andmorale high thanku”
Syeda m.
Syeda
“It was really easy however with the support crew that is always a click away.”
Frank B.
GENERAL MANAGER
