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Zoovu Pricing, Features, Reviews and Alternatives

Zoovu product overview

What is Zoovu?

Zoovu is the AI driven conversational search SaaS platform for e-commerce. We help brands and retailers deliver contextually relevant conversations just like your best store associate would. Our conversational AI platform delivers digital assistants across all channels and the entire customer lifecycle including evaluation, purchase decision and post-purchase.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Webinars
Live Online
Videos
Documentation
In Person

Zoovu features

Functionality

4.6

/5

14
Total Features51 7 categories

Most valued features by users

Reporting/Analytics
Content Management
eCommerce Management
Cataloging/Categorization
Contact Management
Campaign Management
Electronic Signature
Templates

Functionality contenders

Zoovu users reviews

Overall rating

4.8

/5

14

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.69/10
Rating distribution

5

4

3

2

1

11

3

0

0

0

Pros
The customer support team is unparalleled and the software functionality is fantastic. It is perfect for any guided shopping journey to help customers make a purchasing decision.

AR

Anonymous Reviewer

Great support from the project and customer success team while implementing the solution, rolling out to retailers and supporting them with tips.

KS

Kersten S.

Smart Assistant makes it super easy to narrow down options by asking 3 simple questions to our customers. Plus, they have amazing customer service.

LM

Liv M.

Cons
The just shut down our service. All our investment in time was lost.

HG

Henrik G.

And then half of what you worried about was already done. The other half was done after one of the regular meetings.

AR

Anonymous Reviewer

We have a product bundle which is somewhat confusing to our less tech-savvy customers.

Saša Đ.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The perfect tool for creating an online camera selector tool on the website!

Reviewed 2 years ago

If you are looking for a tool that guide your visitors online with a questionary to help your customer to find the proper product on your website or guide them through a serie of questions to select the proper form on your website ( in case you have hundreds of online forms ;-)) really great tool!

Pros

The ease of creating an assistant, mapping attributes from our store into Zoovu was pretty easy and self-explanatory. When you have the assistant ready you can add images which your client see to help with making the right choice, the employee [SENSITIVE CONTENT HIDDEN] was a great help from designing till publishing it on our website!

Cons

Great people, great tool, great idea, sorry had no issues with the tooling or employees working for Zoovu.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Highly recommended

Reviewed 3 years ago

Overall, I have been very impressed with the team at Smart Assistant. They’ve understood our objectives, and have come back with recommendations which have met and exceeded these. A very professional service – even with our never ending list of requirements and changes!

Pros

The product selector is seen as a key digital tool for Canon – used by a range of users who want to find the right product or those who know what they want but would like some further assurances. Being a considered purchase, we want to give our customers the confidence that they are buying the right products for their requirements. This software allows us to narrow down a specific range of products for each user.

Cons

We now have access to regular reports which allow us to monitor performance by selector by market. I would like this data to be more granular - especially understanding users onsite behavior pre and post using the tool. I'm sure we can work towards this in the near future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Starts good, becomes very unprofessional soon after

Reviewed a year ago

Very helpful at the start, after a few months they want to triple your plan with no added value, when asked about wanting to charge nearly a €1000 a month, they couldn’t justify what extraS they were offering and Instead go on about amazon using zoovu. This company want last long is this is how they treat their customers. They also charge you a flat rate for the month but lock you out of the software, very unprofessional.

Pros

Easy to use, interesting stats can be got

Cons

Can’t do much after set up, mobile needs a touch up, more customization

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great and flexible supprot europe wide

Reviewed 3 years ago

Great support from the project and customer success team while implementing the solution, rolling out to retailers and supporting them with tips.

Pros

Flexible solution to support not only individual brands or retailers, but to syndicate digital sales assistants across numerous retail partners. It allowed us to roll out across hundreds of retailers easily. The editing effort on their side is low and the quality of assistans is the same across all outlets.

Cons

Initially retailers struggled to understand what changes they had to make in the advisors as the platform wasn't customized to our individual usecase.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product!

Reviewed 3 years ago

Amazing!

Pros

We found Smart Assistant right at the time when we were desperately looking for a tool like this. Our customers were having a hard time picking the right product for themselves on our online store. Smart Assistant makes it super easy to narrow down options by asking 3 simple questions to our customers. Plus, they have amazing customer service!

Cons

The backend of the tool is not super easy to get used to but Smart Assistant team is very helpful whenever you need more support.

Zoovu FAQs and common questions

Zoovu has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Zoovu supports the following languages:
English


No, Zoovu does not have an API available.


Zoovu integrates with the following applications:
Magento Commerce, WooCommerce, Zoho CRM, Bazaarvoice, Salesforce Sales Cloud, SugarCRM, Shopify


Zoovu offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

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