I love SolidCommerce and I wouldn't be growing as a business if it were not for this software and these people. My account manager, Jonathan, is amazing: he has given me a tremendous amount of help navigating eBay, setting up feeds from my vendors, introducing me to new marketplaces, and he has even fixed a few issues we caused ourselves. Sometimes he is too busy and I call the support line, people get busy.
I love that there are easy ways to use Excel. It means I don't have to train new staff in a software package. I can give them a tool they already know, while having more advanced tools available for trained staff.
I started with just myself as a side business three years ago, now I have 8 full time people and 2 part-timers. I credit a lot of that growth to SolidCommerce. I am able to run eBay, Amazon, New Egg, and Sears as well as 5 web stores, all in SolidCommerce.
When I started, I was listing on eBay with a single small store. I used the listing and shipping pieces. Today I actually have orders that need management. Orders for my vendors are automatically routed to them, orders for us are organized into easy to read pick-lists, we use some bar coding functionality which is great, when I had an issue with NewEgg my account manager had NewEgg on the phone within minutes, my shipping process is super simple: discounted shipping, easy rules for choosing USPS/FedEx/UPS as needed, we are in the process of adding some additional lines of business because adding new vendors and stores is that easy. When I asked about adding a completely new marketplace, one that they don't support, I was immediately given instructions on a work around with my account manager actively helping me simplify the process. When I was thinking about selling internationally, out popped some training on the good, bad, and ugly that I needed to consider and who could help me.
Have there been bumps in the road? Absolutely but far less than I have had with any Microsoft product. Maybe that isn't the best compliment. But the software works. Like any software, every once in a while there is a hiccup.
Response from Solid Commerce
Jack, Thanks for your review! Hopefully we will see you at SEMA/AAPEX next week (given your screen name). I am so happy that you feel that we contributed to your success so far. I am not sure which of our Jonathan's is your AM, we have several but I am sure as a group they will be happy to know they are getting internet loves :)
If there is a marketplace that we do not yet support and you find profitable, by all means reach out to any member of the executive team ... we add new marketplaces all of the time and I know I personally love hearing from clients on ways we can better support their business. No doubt your AM already mentioned it, but deeper data is invaluable as we make choices.
I hope you are enjoying the improved processing speeds, the (free) discounted shipping, and will enjoy the new UI that is rolling out in the coming weeks. Thanks again for your continued business and if there is anything we can do to make your experience better, please let us know!
Ease of use