Square Payments Software Pricing & Features

Pros
I love the ease and reliability of using Square, I didn't experience any sort of learning curve when I began using it for my photography studio. I appreciate that the customer isn't burdened with the processing fee, and I (and my customers!) trust the security of the credit card processing. The staple features for me are the invoicing system and the sales reports. I think the processing fee is perfectly reasonable for the ease of use, multiple features, and peace of mind I get from using Square.

Cons
I would really love more flexibility in selecting specific dates for scheduling future invoices. I sometimes have to go in and schedule separate invoices for the same client because I can't schedule on, say, the 20th of the month with payment due on the 30th. I also wish cancelled invoices would stay listed on the main invoice screen, but that's a very minor detail.

Rating breakdown

Pros
Fees/percentages are lower than most other payment processors. Equipment is minimal and inexpensive. No need to buy expensive processing equipment. Equipment is mobile, and works right with your smart phone or tablet, and with multiple devices. Payment is in my account the next day. Website has a variety of helpful reports to help you manage your income, and a store front feature with items and you can paste the link right on your website.

Cons
Nothing really. I like this software, and I've been using it for about 3 years.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Flat 2.75% pricing on credit card processing. Our biggest pain point with other merchant processors was an extremely opaque process. At the end of the month, we would get a statement that was a dozen pages long and impossible to decipher. No matter what, we always ended up paying more than 2.75%. So, we save a lot of money and headache with square

Cons
The register system that accompanies square is not the most robust. It's great for basic restaurant/cafe use. Software can be a little slow at times. but overall, simple to use.

Rating breakdown

Pros
I was an early adopter and my use case was a little different. I was selling expensive software from a foreign country and we didn't have a Merchant Account because the owner lived abroad and I didn't want to underwrite the operation. Bingo! Square to the rescue! With their model of holding a portion of the revenue until the transaction cleared it eases their risk and makes my life a LOT easier. Instead of 30-60 days' delay for PO's, etc. I could sell immediately and have about 80% of the cash next day... and the rest far sooner than the PO route anyway. Game changer for people in my situation.

Cons
A little limited in problem solving. Whenever a transaction was rejected it was difficult to find out why or troubleshoot things.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Super easy to use, never a funding issue, low and consistent merchant service costs, customizable for your products or services. We left the big bank, variable rate merchant services and have never looked back. Seem to strive to improve services offered.

Cons
The one time we contacted customer service, they were less than friendly or helpful. Fortunately, it's only been once that we've needed to call. On an iPad, the chip reader stops working if an update is needed.

Rating breakdown