Verint Workforce Management - 2026 Pricing, Features, Reviews & Alternatives

Omnichannel Forecasting: Build accurate plans and forecast models that enable enterprise flexibility, even in complex environments including outsourced and virtual contact centers.

Strategic Planner for Long-Term Hiring and Capacity Planning: Maximize visibility with the ability to do long-range planning up to five years in advance for multi-channel, multi-site and multi-skilled environments in the contact center or back-office operations.

Scheduling for Humans and Bots: Schedule humans and bots to help meet service levels consistently and cost effectively while providing employees with flexible scheduling options to balance their work and personal needs.

Intraday Management: Provide a real-time, graphical view of forecasted, actual, and predicted work volume, handle time, service-level statistics, and more. Configure email alerts and screen pop-ups to notify users of deviations from plan.

Employee Requests: Automates employee requests with simple but powerful rules to provide consistency of business policies across the organization or unique attributes for specific groups.

WorkView and TeamView Mobile Applications: Extend the functionality of Verint Workforce Management by providing anytime, anywhere access to important schedule information, performance, and requests. Increase employee satisfaction by capitalizing on the growing preference for mobile interactions.

Performance Management: Gain visibility and insight into what employees are doing, how effectively they’re performing, and where they excel or need to sharpen their skills.