Genaya - 2026 Pricing, Features, Reviews & Alternatives

Genaya unifies the entire operations stack of a service business into one platform, replacing separate tools for scheduling, phone, CRM, billing, and payroll.

CORE MODULES

Scheduling and dispatch: calendar and list views, appointment types, recurring jobs, team assignment, and route-friendly day planning. Leads, clients, estimates, invoices, and expenses share one data model, so an estimate converts to an invoice without re-entry and every dollar ties back to the job it came from.

Built-in phone system: real business phone numbers with calling, texting, IVR call flows, call queues, ring groups, call recording, voicemail, live transcription, and a browser and mobile softphone. An optional AI receptionist answers, qualifies, and books callers when your team is busy. Conversations from SMS, WhatsApp, Facebook, and Instagram land in one shared inbox attached to the customer record.

Payments: integrated card and bank payments, payment links, deposits, tipping, disputes handling, and instant payouts, plus a client portal where customers view appointments, approve estimates, and pay invoices through a secure magic link with no password.

Payroll and commissions: timesheets with clock in and out, overtime and break policies, performance-based commission rules, pay periods, payslips, and 1099 generation.

Analytics: revenue, job costing, team productivity, call analytics, and lead source reporting, built on a real warehouse rather than page-by-page counters.

INTEGRATIONS AND EXTENSIBILITY

A public REST API (api.genaya.com) with API keys, scopes, rate limits, and idempotency; outbound webhooks; and packages for Zapier, Make, and n8n. One-click data imports from more than 25 platforms, including Jobber, Workiz, and Housecall Pro, with a staged review step before anything is committed. Video meetings with waiting rooms and recordings are built in for telehealth and remote consultations.

SECURITY

Role-based access control with four built-in roles plus fully custom roles, per-member two-factor authentication, and per-organization data isolation enforced at the API layer. Data is encrypted in transit and at rest and hosted on Google Cloud. The client portal uses expiring, revocable magic links and exposes only whitelisted fields. Published privacy, terms, and data deletion policies with self-serve deletion requests.

IDEAL USER

Small and mid-size service businesses from 1 to 200 employees: field services, healthcare clinics, finance firms, agencies, and construction teams. Industry vocabulary adapts to you, so a clinic sees patients where a contractor sees jobs.