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OpenTable Logo

OpenTable

Restaurant management platform with takeout ordering

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OpenTable Pricing, Features, Reviews and Alternatives

OpenTable product overview

Price starts from

39

Per month

Flat Rate

What is OpenTable?

OpenTable is a restaurant management platform that offers online reservations, takeout ordering, marketing tools, guest loyalty rewards, and more. It is suitable for restaurants of all sizes as well as bars, wineries, hotels, and other businesses. With a comprehensive set of tools, OpenTable can help businesses fill seats, manage daily operations, and increase revenue opportunities. The platform can integrate with existing systems including POS, marketing, content management, and other third-party solutions.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Chat
Knowledge Base
Email/Help Desk
FAQs/Forum
24/7 (Live rep)

Training options

Videos
Documentation

OpenTable pricing information

Value for money

4.6

/5

1K

Starting from

39

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

OpenTable features

Functionality

4.6

/5

1K

Total features

67

4 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Reporting & Statistics
Alerts/Notifications
API
Mobile Access
Customizable Reports
Access Controls/Permissions

Functionality contenders

OpenTable users reviews

Overall Rating

4.7

/5

1K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.04/10
Rating distribution

5

4

3

2

1

770

212

32

3

2

Pros
This is the best website/app when making reservations. It is seamless and super easy to see what your options are when looking at places to go.

AR

Anonymous Reviewer

The app is user friendly and intuitive, it keeps track of your reservations and is much more secure and hassle free than calling the restaurant and hoping they pick up the phone.

ON

Ogechi N.

I like the design of the app and the user friendly it has become they did some great improvements.

MS

Matthew S.

Cons
Difficult at first to locate the specefic restaurant I was looking for. Unable to change reservation from site, can only cancel.

AK

Alan K.

My only problem with OpenTable is the cuisine categories aren't always accurate which can make it slightly difficult to find what you're looking for when you're in the mood for something specific.

TK

Taylor K.

There is nothing that I have encountered as of yet that makes me dislike this app.

NT

Nathan T.

Overall rating contenders

Overall Rating

There is Always a Table with OpenTable!

Reviewed 16 days ago

Transcript

Emtiaz U.: Hi, my name's Emtiaz. I'm a facility administrator. I give Open Table a five out of five....

JP
AvatarImg

Jane P.

Therapist

Mental Health Care, 201-500 employees

Review source

Overall Rating

Easy to use

Reviewed 8 months ago

Transcript

Jane P.: Hi, I'm Jane. I'm a hostess at a restaurant, and I would give OpenTable five out of five stars....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Quick reservation with no need to call

Reviewed 2 years ago

Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

Pros

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server. I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you...

Cons

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super-easy to use

Reviewed 16 days ago

After lots of research, it's one of the best systems out there for restaurants. And great value for money.

Pros

This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists.

Cons

The set up can be quote tricky, but once it's done, it's super-easy to manage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Not worth it unless you are a major chain with 300 seats

Reviewed 4 years ago

Not enough to list. Exposure, but it's limited for smaller companies.

Pros

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Cons

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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OpenTable – My Main Way of Making Reservations. Great Platform, But Needs More Transparency.

Reviewed 2 months ago

Overall, I love using OpenTable and it's definitely my go-to reservation platform. Whenever I need to make a reservation, OpenTable is always my first choice for a platform!

Pros

I love how easy it is to book reservations to my favorite restaurants. The UI is just beautiful, and it's so easy to navigate, see what times are available, double check the reservation I made, contact restaurants, read menus, see photos, and even change my reservation. I just love the ease of use.

Cons

I least like how, by default, way more data than I knew was being shared with restaurants and marketers. Buried in settings, I figured out how to turn these features off, but I feel like OpenTable is deceptive about how much data is really shared with their business partners, marketers, and restaurants.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A great reservations software for restaurants

Reviewed 2 years ago

Everything about OpenTable for Restaurants was an experience worth remembering. I never found myself getting lost or hung up on a problem with the software and creating reservations for the guests frequenting the restaurant. It did such a fantastic job with estimating the time that a table will be sitting to eat, depending on their party size, and adjust the schedule based on this. There would be reminders and notes when this would be approaching so I could let the customers know in advance so they didn’t have to come in and get upset. It allowed us to be able to go above and beyond to ensure our guests had the four star experience they were paying for.

Pros

Where to start when it comes to the best features of the OpenTable software. First and foremost, it is incredibly simple to pick up how to use it after only a few reservations have been made, it’s that great of a system. As a front of the house team member, it allowed me to view the entire floor plan of the restaurant on screen in a visual way that made the most sense to me, which made making reservations...

Cons

The software version I used has since been updated several times and I’m sure anything that was missing then has been added by now. As a user for multiple years, I strongly believe that there was hardly anything I can think of that was wrong with OpenTable. It helped me complete my job efficiently and all the guests seemed to enjoy their process of using it as well.

OpenTable FAQs and common questions

Q. What type of pricing plans does OpenTable offer?

OpenTable has the following pricing plans:
Starting from: $39.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of OpenTable?

OpenTable has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does OpenTable support?

OpenTable supports the following languages:
English, French, German, Spanish


Q. Does OpenTable support mobile devices?

OpenTable supports the following devices:
Android, iPad, iPhone


Q. Does OpenTable offer an API?

No, OpenTable does not have an API available.


Q. What other apps does OpenTable integrate with?

OpenTable integrates with the following applications:
H&L POS, Upserve, Squirrel POS, Lavu POS


Q. What level of support does OpenTable offer?

OpenTable offers the following support options:
Phone Support, Chat, Knowledge Base, Email/Help Desk, FAQs/Forum, 24/7 (Live rep)

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