OpenTable Reviews

I love how simple and easy to use this software is. It is so quick and you can use it at any time. They let you pick any time and any amount of people and this works for pretty much every restaurant. I also like that the software sends reminder emails and texts to you about your upcoming reservation. There is also an option to add your reservation to your calendar. OpenTable is also very reliable, so you don't need to be nervous about whether or not the restaurant actually received your reservation request, especially because you get a confirmation.

There is nothing that I dislike about this software. I don't really understand what the points are for that you get when you make a reservation. This software is free to use, so I don't really understand why anyone would need the points because it doesn't give you coupons or rewards to use at the restaurants.

I recently used OpenTable to book a table at a popular restaurant and was really impressed with how easy it was. The website was easy to navigate, the booking process was straightforward, and I received a confirmation email within minutes. It was a great experience and I'd highly recommend OpenTable to anyone looking for an effortless and convenient way to book a table.

I encountered a few issues with OpenTable, such as not being able to get a table at a restaurant that I had booked, even though I had a confirmation email. Luckily, OpenTable customer service was very helpful and resolved the issue quickly, but it was a bit of a hassle.

When I first worked at a restaurant and used OpenTable, I was reluctant to believe it could replace our current IT system which worked without any bells or whistles. But I soon realized that OpenTable is not merely a system to help make reservations but a powerful way to edge closer those customers that are just outside your sphere of influence. Of course, there's Google Search and Yelp. However, when I asked customers how they found us or why the chose our restaurant, they said they were interested by the option to book through OpenTable. Without that option, we would have been the obscure listing hidden on the third search page (and who really goes past the first two, right?)

The last minute cancellation but it wasn't as bad as say people ghosting on a reservation made by calling in.

Whenever I need to find a restaurant I first go to OpenTable to see what's available. It is easy to use and I can make reservations when the restaurants may not be open. I really like the ability to reserve table in other countries ahead of my visits.

Sometimes the calendar function does not work very well. Also, they have started putting new restaurants on their site that don't take reservations - I don't see the point of doing that.

This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists.

The set up can be quote tricky, but once it's done, it's super-easy to manage.

It has reservation services for almost all of the best restaurants in San Francisco

Sometimes it ask for a credit card deposit.

I like to use open table app when booking restaurants while travelling

Don't have anything I don't like about the product

It's easy and convenient to use from a computer or app.

It is sometimes inaccurate as far as openings for restaurants. It may say they aren't available, but they are.

Ease of booking reservations and showing all options for time slots.

Cannot always make changes/cancellations and need to call the restaurant instead.

I had try different platforms for restaurant reservations but this is the most complete, features a lot more options for users and businesses.

A large number of features sometimes make it difficult to use the main option: a simple reservation.

Easy for our guests to make reservations, tracks guests visits, you can enter guest notes and historical data to make their next visit more meaningful. They often have "Top Ten" lists for the categories that guests vote you in that you can use for marketing purposes. Reviews on Open Table are considered 'legit' as only real diners can write reviews.

If you have more money to spend, a program like SevenRooms has more guest tracking data capabilities for tagging and targeted emails/marketing. Can get expensive if your guests often use Open Table to make reservations.

Hi Aron, thanks for taking the time to write a review! We really appreciate your recommendation. We are now able to offer very sophisticated CRM capabilities through Venga. You can learn more here: https://restaurant.opentable.com/products/venga

User friendly and easy to navigate. Also a very established business for online reservations, which mean that most of our staff has worked with it in the past and is familiar with the layout and set-up of it. Very good customer support and is very knowledgeable about the software and can easily talk you through whatever process you are looking at completing.

Little clunky and cluttered to navigate around it via the app. Also a lot of steps to add guest into the system for simple just seating a walk-in.

Finally upgraded a lot of options for the software. It's been years and years making suggestions with this company, glad they started to finally implement what industry people needed.

The cost associated with some of the repeat business seems like it's unnecessary, but as long as it's driving business towards me I'm OK with it.

It is user-friendly, the calendar option is great, and the ability to invite guests is fantastic. I use OpenTable almost every day. I travel for work and use OpenTable to book all of my lunch and dinner meetings for my clients when possible. I love the rewards program, receiving Amazon gift cards every so often is always fun. I also really enjoy learning about new restaurants in the area I live in and in the towns, I am visiting for work or on vacation. The "experience" option is also fun and tells you a little bit more about each restaurant as you make your reservation.

The only two complaints that I have is that some restaurants pull open seating on certain days and that all restaurants so not participate in Open table.

My in-laws own a restaurant and I often help them from a technology and operations perspective. They had trouble managing their reservations. They only open for dinner, and they would spend a lot of time every day listening to Voicemail reservations, trying to get parties back on the phone to confirm, and trying to manage cancellations vs. openings with an antiquated system. When I suggested OpenTable...

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There is nothing that I do not like about OpenTable for business. It has brought a lot of value to our team, and has become a major asset that we rely on to book reservations. Patrons are as happy with OpenTable as we have been in the decision to start taking reservations through them.

This is an unbelievably convenient and functional product. I use it to find restaurants easily and reliably when I travel. It's much more convenient than having to call the restaurant. I can make reservations any time of the day and go back-and-forth between restaurants to compare available times. Then, after I finish making my reservation, I could send the information to the other people in my party with just one click. Because of this product, I have tried many new restaurants and in many different areas that I wouldn't have otherwise tried. And, of course, the point system gets me a coupon every so often.

My biggest complaint is with the interface. I use it as an app on my phone mostly and sometimes I have trouble finding what I'm looking for. It works much better on the desktop.

Easy to Use Painless Monthly Billing Inexpensive, Low Cost Helpful Dashboard

Easy to miss notifications, tends to get lost in my emails etc. Not sure how charges work for cancelled reservations, but I regularly have out of area numbers make reservations then cancel within minutes. Hopefully not padding their numbers. Guests have complained about not receiving confirmation of their reservations from OpenTable I wish there was some sort of reason response with the cancellations - even if its pre-formed answers selected from a box, something that doenst require a lot of effort on customers ends

The OpenTable app rewards you for making reservations - something you would likely do anyway! Not only that, but it makes the reservation process that much easier. You simply look up the restaurant, instantly see what days/times are available, and in a few clicks, you have your reservation. As soon as your reservation is completed, you earn points for dining. Once your point balance gets high enough (which doesn't take that long if you dine often), you can exchange those points for dining credits, or use them for discounts on hotels, or on flights booked through Kayak! You can supercharge your point earnings by selecting restaurants that have need dates/times that they would like to fill, often earning you 10x the points you would normally earn on a regular reservation.

The only negative is that not every restaurant is on it. It does have a dominant presence in the industry, so while you may not always find a cafe or coffee shop, a reputable restaurant is usually on the platform.

The best thing about OpenTable is you're able to see who will be coming to your restaurant in advance. I don't necessarily mean each day (although that was great too!), but in the days prior. We were able to staff the restaurant accordingly by how many guests we were expecting. The interface was smooth and reliable on both our end and that of our guests.

There weren't many flaws with OpenTable. We had times when it wasn't updating in real time, but that may have been due to our internet capability.

Convenient, especially with the app on mobile devices. Love the different search options (name of restaurant, location, type of food). Like that there is a reward component.

Missing a tier system! I want to be rewarded to designated as "special" for all my points... not just claim a gift card that I will use and then never see again. There should be a designation that gives frequent restaurant attendees not just point to claim and then disappear, but also to get special seating or VIP treatment in some method. Also, some restaurants do not participate in Open Table... either very private ones or certain locations for chains... inconsistent. Perhaps if Open Table offered benefits beyond the same platform for reservations, more restaurants would participate.

I appreciate that this app has a very high ease of use when you utilize your phone to make reservations. Even using the online app is very user-friendly! One thing that stands out about this product compared to others is that you can select different times for your restaurant reservations; you can actually make the reservation from this product instead of just getting on a wait list or "in line" like other products. I love the follow up e-mails that they send for updates and confirmations as well!

I do wish that the restaurant you are booking would send a confirmation as well, or even that they have seen your entry. I always call JUST to be safe; even though the app sends a confirmation e-mail I like being sure; having the restaurant even send a text to confirm would be useful.

Easy to use, provides great marketing options, well supported. The product support has been great, operationally and from our representative.

More expensive than newer reservation system software, but has many more benefits and a larger market presence.

This software makes reserving a seat at a restaurant very simple. The app gives you the ability to select a time slot and the number of seats you want to reserve and then does the rest of the work for you. This saves the user the pain of calling a restaurant, being put on hold, and spending unnecessary time on the phone. I'm sure it is also convenient on the restaurant side as well.

I would like to see additional restaurant locations added to the software here. I don't know if that would require some kind of agreement between the developers and the restaurants involved, but I would like to see some features that would enable reservations at any restaurant the user wanted to visit.

Easy way to make a reservation and also earn points which can be redeemed towards dining. Many of the restaurants we have visited offer the option of reserving through OpenTable which is helpful. You can also let them know if you're celebrating a special occasion when booking your reservation.

The only thing I didn't like is that not all restaurants are available through OpenTable but I imagine that is the fault of the restaurants not signing up for the service. If the restaurant doesn't acknowledge that you showed up for your reservation you will be contacted by OpenTable to find out why. Luckily when this happened I had the receipt from the restaurant as well as photos taken there to verify we did show up.

None, we loved the old system before guest center bought it out. Now the system is horrible.

The software was amazing before being bought out. This new guest center is horrible and doesn't fit the needs of the restaurant. We have contacted customer service to give them feedback and they say it will take months to get anything we need and had before in place or they simply can't do it. It is "simple" to use because you don't get the complex, more detailed information you need. We are also being charged more now for a much more poor quality system.