App comparison
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Wolken ServiceDesk
5
0
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service management platform
Last updated: March 2026
Wolken ServiceDesk Alternatives & Competitors (2026)
Top 5 free alternatives
Issuetrak
Issue tracking and workflow automation platform
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Value for money
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Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
SysAid
AI-enabled ITSM platform for businesses of all sizes
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Value for money
No pricing info
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Functionality
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API
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Alerts/Notifications
4.6/5
Top Features
Asset Tracking
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Configuration Management
5/5
Incident Management
5/5
InvGate Service Management
Web-based IT service desk software
0.5
Value for money
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Functionality
Alerts/Notifications
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Activity Tracking
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Automated Routing
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Top Features
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Configuration Management
5/5
Incident Management
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Freshservice
A complete IT service management (ITSM) tool for business
0.6
Value for money
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Functionality
Analytics
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Alerts/Notifications
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API
4.3/5
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
JIRA Service Management
IT service platform for unified support
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Value for money
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0.5
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
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Alerts/Escalation
4.2/5
Top Features
Asset Tracking
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Configuration Management
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Incident Management
5/5
Salesforce Service Cloud
AI powered customer service management platform
0.8
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
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Activity Tracking
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Top Features
Asset Tracking
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Configuration Management
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Incident Management
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Zendesk Suite
AI powered customer service across all channels
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Value for money
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Functionality
Account Management
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Activity Dashboard
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Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
0.5
Value for money
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0.4
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
0.7
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
0.7
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Access Controls/Permissions
N/A
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
0.6
Value for money
Starting price
0.4
Functionality
Alerts/Escalation
5/5
Asset Tracking
4/5
Audit Management
4/5
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
0.9
Value for money
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Functionality
Activity Dashboard
4/5
Alerts/Escalation
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Asset Tracking
4/5
Top Features
Asset Tracking
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Configuration Management
5/5
Incident Management
5/5
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Value for money
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0.3
Functionality
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
0.5
Value for money
No pricing info
Starting price
0.4
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
0.5
Value for money
Starting price
0.4
Functionality
Assignment Management
5/5
Access Controls/Permissions
4/5
Alerts/Escalation
4/5
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
0.9
Value for money
No pricing info
Starting price
Functionality
Activity Tracking
5/5
API
4.5/5
Alerts/Escalation
4.3/5
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
0.5
Value for money
Starting price
0.8
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Notifications
5/5
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
0.7
Value for money
Starting price
Functionality
Alerts/Escalation
5/5
Accounting Integration
N/A
Active Directory Integration
N/A
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
1.5
Value for money
Starting price
0.7
Functionality
Automated Routing
5/5
Alerts/Escalation
4/5
Activity Dashboard
N/A
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5
Value for money
Starting price
0.8
Functionality
Activity Dashboard
5/5
Alerts/Escalation
5/5
Access Controls/Permissions
N/A
Top Features
Asset Tracking
5/5
Configuration Management
5/5
Incident Management
5/5