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Top Rated Contact Center Quality Assurance Software with Call monitoring - Page 3

Last updated: November 2026

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71 software options

Samespace logo

Communication platform for sales & helpdesk teams

Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale.

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Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

Read more about Genesys Cloud CX

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Five9 logo

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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NiCE CXone logo

Cloud-based contact center software

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Read more about NiCE CXone

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RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

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JustCall logo

Cloud-based AI communication platform for sales teams

Quality assurance with real-time coaching, automated scoring, compliance tracking, and seamless integration to boost agent performance.

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OnScript logo
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AI-driven QA, coaching, vocalytics, and compliance.

Our AI-native QA platform automates 100% of your call scoring. Use our API to integrate deep vocalytics & sentiment insights into your coaching workflows. Ensure objective, consistent quality management that goes beyond simple scorecards.

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Qualitify logo
(0)

Cloud-based quality management software

Qualitify is a quality management software solution designed to help businesses track, manage, and improve quality processes across.

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Mihup logo
(0)

Enterprise Voice AI for contact centers & automotive

Cloud, on-premises, or edge-deployable enterprise Voice AI platform for contact centers, offering call automation, multilingual NLU.

Read more about Mihup

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Operata logo
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Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

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Clearlane Answers logo
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Cloud Q&A app for Confluence Cloud teams

Same questions every week? Q&A for Confluence: an internal forum to ask, vote, accept the best answer, find it in search and Rovo

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Orvera AI logo
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The whole customer conversation, resolved.

Orvera is the agentic AI platform for the whole customer conversation. AI agents resolve interactions end to end, Agent Assist guides people when they step in, AI Quality Management scores 100% of conversations, and Voice of Customer shows where to improve.

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Qualicore logo
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QA & coaching platform for call centres

Purpose-built QA scoring for contact centres. Weighted scorecards, hard fatal-fail enforcement, automated coaching plans, and 5-algorithm escalation detection. POPIA/GDPR-compliant audit trail. 35+ integrations. Multi-tenant BPO support. 24-hour setup.

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3C Plus logo
(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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Omni-Channel Customer Quality Assurance logo
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Cloud-based omni-channel call QA for regulated sectors

Cloud-based AI quality assurance platform auditing all business calls with LLM-driven transcription and real-time coaching.

Read more about Omni-Channel Customer Quality Assurance

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Prodigal logo
(0)

Turn Consumer Finance conversations into outcomes.

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

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Hammer Cloud Platform logo
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Automated self-service testing platform

Hammer Cloud Platform is a fully automated self-service testing platform for voice applications and contact center systems. It helps teams quickly
detect and measure performance issues by automating QA, regression, load, and ongoing active testing efforts across the entire development lifecycle.

Read more about Hammer Cloud Platform

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Score AI logo
(0)

AI quality assurance and training platform for CX teams

Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.

Read more about Score AI

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Echo AI logo
(0)

Generative AI based conversation intelligence platform

Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

Read more about Echo AI

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NobelBiz OMNI+ logo
(0)

End-to-end solutions for the call center industry

All-in-One customer-centric and fully Cloud-based contact center solution, providing a unique blend of high-quality telecom services and cutting edge omnichannel software for contact centers.

Read more about NobelBiz OMNI+

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Expertflow Contact Center logo
(0)

Banks, Mobile Operators, Utilities, Healthcare, Airlines

Expertflow Contact Center integrates voice, chat, video, web & social media channels with market-leading AI and CRM solutions to automate and enhance customer experience. We equip agents with knowledgebase and CRM integrated bots and tools thus considerably reducing call handling time.

Read more about Expertflow Contact Center

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