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Top Rated Conversation Intelligence Software with Free trial

Last updated: May 2026

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25 software options

Convin logo

3X your contact center performance with Convin.

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Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit.

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Ringover logo

100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

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Ebsta logo

Customer engagement platform with Chrome extensions

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Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more

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Outdoo AI logo

AI Roleplay and Coaching Platform for Customer-Facing Teams

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Outdoo is a unified AI roleplay and coaching platform for real customer conversations, connecting practice to performance through roleplay, interaction analysis, and structured reinforcement that drives consistent execution across customer-facing teams.

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Eric.ai logo

AI-enabled software for managing meeting notes

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Eric.ai is an AI-powered meeting assistant that helps teams streamline their meeting processes. It automatically transcribes, summarizes, and assigns action items from virtual meetings, eliminating the need for manual note-taking. Eric.ai integrates with popular platforms like Zoom, Google Meet, and Microsoft Teams, providing a centralized repository for all meeting data and insights.

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Outfindo logo

Guided selling and Product data enrichment technology

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Outfindo is an AI technology company specializing in guided selling and product data enrichment. The solutions are driven by profound insights into how customers discover and choose products that meet their needs and expectations.

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ViaDialog logo

Smart interactions

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AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration.

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Allego logo

Modern Revenue Enablement Platform

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Allego is the market-leading revenue enablement platform that brings learning, content, coaching, digital selling, and secure, practical AI together in the flow of work to make the next best action clear and drive consistent revenue performance.

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Salesken logo

AI-based conversational intelligence tool for sales reps

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Salesken is a sales enablement software that helps businesses leverage artificial intelligence (AI) technology to generate leads and streamline client interactions through various communication channels. Marketers can determine customers’ intent and qualify prospects according to received insights.

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Invoca logo

AI-Powered Call Tracking & Conversation Intelligence

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Invoca is the leading provider of AI-powered conversation intelligence, helping the world’s top brands get full attribution for every phone lead and AI-powered insight for every conversation so they can win more customers for less money.

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InMoment logo

Customer and employee experience management software

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InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.

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QEval logo

Quality matters

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Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.

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Aviso logo

Sales forecasting and data analysis

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Aviso is a sales forecasting and analytics software designed for medium and large enterprises looking for total revenue intelligence across all key sales functions. It uses algorithms and data science to provide both predictive sales forecasts and historical trend analysis.

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CallRail logo

Call Tracking & Analytics

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CallRail's Conversation Intelligence surfaces AI-generated call insights to reveal customer pain points, common questions, and leads.

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Convirza logo

Call optimization and tracking solution

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Conversation Intelligence allows you to understand exactly what your customers are looking for, and how well your team is performing.

We analyze every aspect of the conversation to give you data to make important business decisions.

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HubSpot Sales Hub logo

Freemium email productivity & tracking for sales teams

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HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

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Apollo.io logo

Find ideal prospects and convert them into customers.

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End-to-end outbound sales platform. Find prospects, communicate at scale, win deals. Easily, from one place.

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Dialpad logo

Cloud communications system for enterprise businesses

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Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

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Agile Intel logo
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AI-enabled solution to streamline meetings

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The Agile Intel Platform is an AI-enabled collaboration hub built on Azure that transforms agile workflows through intelligent automation and predictive analytics.

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Audire.ai logo
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Quality Assure 100% of Customer Engagements

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Audire.ai automates quality assurance checks on 100% of your customer engagements (Calls, tickets, emails) and actions any issues quickly; helping your team to deliver a higher standard of customer service and compliance.

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DialLink logo
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The Best Phone System for Small Businesses

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DialLink provides SMBs and startups with a business phone system that combines AI voice agents, advanced call handling, and business messaging to automate routine interactions and project a professional image, without the cost or complexity of enterprise tools.

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Sabato logo
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Managed enterprise voice AI infrastructure

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Sabato uses advanced LLMs to understand caller intent, not just keywords. It actively qualifies leads by asking targeted questions, determining urgency, and distinguishing sales from support. We turn messy audio into structured data, ensuring you know exactly why they called.

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Call Optix logo
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AI voice call analytics and sales management tool

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Call Optix is an AI-enabled call intelligence platform that transcribes, analyzes, and summarizes calls to help sales teams close more deals. Users can gain actionable insights, prioritize leads, track revenue, and integrate seamlessly with VOIP and CRMs.

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Coaching Conversation Elevator logo
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AI coaching conversation practice platform

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Parlare is an AI-powered behavioral performance platform that enables leaders to practice coaching conversations through text or voice interactions. The platform scores sessions instantly against five coaching frameworks, including BID/SBI, Conversation Elevator, Humble Inquiry, Middle Path, and Clear is Kind. Users can engage with realistic AI counterparts, receive session rewrites, track performance trends, and evaluate real conversation transcripts.

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Kickscale logo

AI sales intelligence & conversation analytics

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Kickscale records every Zoom, Teams, and Google Meet sales call, transcribes it in multiple languages, and scores it against your qualification framework (MEDDIC, BANT, or custom). Surface talk ratios, missed next steps, and winning patterns to coach reps with real conversation data.

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