Ebsta Pricing, Features, Reviews & Comparison of Alternatives

Ebsta

Customer engagement platform with Chrome extensions

4.8/5 (100 reviews)

Ebsta overview

What is Ebsta?

Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with features such as Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more. Ebsta's customer engagement tools enable users to unlock their company network, nurture relationships through personalized workflows, prioritize activities, and analyze performance.

Ebsta provides users with the tools to create personalized workflows and cadences, as well as track engagement in real time, score customer engagement and identify those that need attention, plus measure team activity and performance, and seamlessly integrate with CRM, email and calendar apps. Mailbox, calendar and Salesforce integration helps users uncover contacts automatically across their entire organization, then build an intelligent network of relationships and maintain up-to-date contact information. Ebsta’s chrome extension enables users to view, edits and update Salesforce on the fly, and also shows related customer records as users browser through their inbox.

Automatically triggered personalized emails and tasks allow users to nurture customer relationships, while ‘Ebsta Scores’ enable users to measure customer engagement and identify and prioritize individuals. The reporting dashboard gives users visibility into team activity levels and workflow performance. Ebsta automatically syncs emails and calendar events to Salesforce, tracks emails and sends real-time notifications. Email tracking technology provides users with valuable insight into email activity, showing users whether the recipient opened the email or clicked on any links. Scheduling tools allow users to schedule events such as meetings, as well as schedule emails to be sent at a later time.
www.ebsta.com

Pricing

Starting from
$30/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Ebsta screenshot: Ebsta helps users uncover contacts across their whole company Ebsta OverviewEbsta screenshot: Ebsta's chrome extension allows users to automatically cross-reference Salesforce and see related customer records while browse through the inboxEbsta screenshot: Automatically capture company network, emails, calendars & reporting in SalesforceEbsta screenshot: Create personalised cadences and workflows to nurture customer relationshipsEbsta screenshot: Create personalized customer workflows to achieve successful engagementEbsta screenshot: Ebsta lets users choose the best time to send an email

Ebsta reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.8
  4.6
Eman Jucutan

Ebsta is the email tracking buddy!

Used daily for 1-2 years
Reviewed 2018-08-30
Review Source: Capterra

If you want the best email tracking tool to use in order for your messages to be sync on salesforce or targetrecruit, Ebsta is the best application to select from!

Pros
I like Ebsta because it helps me sync all the emails I sent, receive, reply, and forward to and from the client or candidate on Salesforce. I also like the fact that I can schedule the time and date of when I will be sending an update or an email to the candidate. This help me do all of the order I receive from my boss even if it is dated a week from now because I can just schedule when the email should be sent out to a single candidate, client or a prospective client or candidate. Ebsta is great too because it enables me to see when the receiver of my email already open such correspondence.

Cons
What I least like about Ebsta is that whenever I am using a different computer, I need to restart it again. It is very time consuming. Since it is bundle to my gmail, why can't it be just synced to the email I am using so that whenever I log in to my email, I don't need to refresh my Ebsta so that it will work again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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adrian SMYTH

An essential if you work with Gmail and Salesforce

Used daily for 2+ years
Reviewed 2020-01-23
Review Source: Capterra

Great

Pros
As a SF Admin and a "Customer and Sales Support", I use Ebsta every day to plug those customer responses directly to the History Activity of the associated Opportunity. One can compose/send Gmail from within Salesforce but when customers respond it's to your Gmail and so the history thread would be lost, so lucky that this can be solved with Ebsta. The Sales reps prefer to work directly from their Gmail and generally don't like to have SF open. Ebsta has a good info-bar that sits neatly at the top of our your Gmail to sync vital sales info directly in your Gmail view.

Cons
Manually creating leads and contacts that don't sync because they're not already in SF. The "Create Record" option could be more intuituve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Curt Westberg

Ebsta makes managing my day to day easier

Used daily for 2+ years
Reviewed 2020-01-24
Review Source: Capterra

Ebsta allows us to mangage and multiple touch and long sales cycle more confidently.

Pros
I have been using Ebsta Inbox for over two years and it is crucial to my daily workflow. It eliminates the need for me to organize my inbox and rely on my memory to recall followups. We have it hooked to Salesforce.com and it is provides enormous peace of mind to know that I am looking at the entire communication history of a prospect/customer when I am viewing their Contact record. And it is easy to use and administer.

Cons
I would prefer better reporting around the Cadence functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jessica Rader

Ebsta is a great tool for the recruiting industry!

Used daily for 1-2 years
Reviewed 2018-04-02
Review Source: Capterra

If you can afford the cost it and enforce that your users are accessing it and using it to the full extent it can really streamline your work and make your entire team much more efficient. I would estimate that a recruiter who is loading 30 new contacts a week to their database would save around 2-3 hours per week using the entire Ebsta suite.

Pros
-Ebsta helps link contact information from anywhere on the web to your database (we use Bullhorn) making you super efficient -It is easy to use and offers online help and guides so any level user can easily navigate -Connects to Outlook and Word to easily capture data and populate your database with little effort on your part. -Provides ability to quickly navigate from websites to your database with one click -Keeps data in database fresh as you are able to pull updates from the web

Cons
- The cost for Ebsta is pretty high. To really get the benefit you have to purchase all 3 of their toolbars (they have one for email, one for word and one for the internet) and charging separately for each so that adds up. Also it's a fee per user so you are paying three costs per each employee -- and again for it to be worth it you really need to purchase all three and everyone on your team must have their own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jonny Day

Engagement and Scoring like you have never seen before!

Used daily for 2+ years
Reviewed 2019-10-23
Review Source: Capterra

Great! I continue to be amazed and wowed by this product.

Pros
Ebsta is the best lead and opportunity scoring tool on the market fact! The gmail inbox api plugin makes tracking email seamless. The engagement monitoring is outstanding and really enables you to focus in the right places across your pipeline and agents. Constantly improving and changing ebsta knows engagement.

Cons
For sometime the uX and reporting / analytics has been weak. But this is improving now and the roadmap is very strong here which is exciting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ebsta pricing

Starting from
$30/month
Pricing options
Free trial
Subscription
View Pricing Plans

Inbox: $30 per user/month paid annually in advance
Team: $30 per user/month paid annually in advance

Ebsta features

Activity Dashboard
Activity Tracking
CRM Integration
Collaboration Tools
Email Integration
Reporting & Statistics

API (159 other apps)
Automatic Notifications (58 other apps)
Contact Database (67 other apps)
Contact Management (68 other apps)
Customizable Templates (61 other apps)
Data Import/Export (65 other apps)
Lead Capture (52 other apps)
Lead Management (68 other apps)
Real Time Data (64 other apps)
Sales Analytics (65 other apps)
Sales Reporting (65 other apps)
Sales Tracking (54 other apps)
Search Functionality (73 other apps)
Third Party Integration (101 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Ebsta

Key features of Ebsta

  • Automatic email sync
  • Automatic calendar sync
  • Data integration
  • Automatic contact sync
  • Cadences
  • Send later
  • Engagement scoring
  • Dedicated account manager
  • Company network
  • Performance monitoring
  • Risk analysis
  • Social profile management
  • 360 degree customer profile
  • Matching engine
  • Activity tracking
  • Salesforce integration
  • Calendar management
  • Calendar sync with Google
  • CRM integration
  • Email integration
  • Email tracking
  • Email & calendar event history tracking
  • Real time engagement tracking
  • Real time notifications
  • 50+ website integrations
  • Personalized workflows
  • Reporting dashboard
  • Prioritizing
  • Meeting scheduler
  • Triggered emails
  • Reporting & analytics
  • Collaboration tools
  • Personalized emails
View All Features

Benefits

Ebsta helps centralize and streamline user-activity with CRM, email and calendar system integrations with apps such as Gmail, Outlook and Salesforce.

Ebsta enables users to unlock their company network by identifying new business contacts, as well as the latest contact details and best internal relationships.

Nurture relationships and automate follow-ups with multi-channel and dynamic workflows, plus automatically triggered personalized emails and tasks.

Users can prioritize customer follow-ups with real-time notifications and engagement scoring tools.

Ebsta score risk analysis technology allows users to monitor and optimize team performance. The reporting dashboard gives users actionable insight into team activity and performance workflows.