Ebsta Pricing, Features, Reviews & Alternatives

Ebsta

Customer engagement platform with Chrome extensions

4.78/5 (103 reviews)

Ebsta overview

What is Ebsta?

Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with features such as Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more. Ebsta's customer engagement tools enable users to unlock their company network, nurture relationships through personalized workflows, prioritize activities, and analyze performance.

Ebsta provides users with the tools to create personalized workflows and cadences, as well as track engagement in real time, score customer engagement and identify those that need attention, plus measure team activity and performance, and seamlessly integrate with CRM, email and calendar apps. Mailbox, calendar and Salesforce integration helps users uncover contacts automatically across their entire organization, then build an intelligent network of relationships and maintain up-to-date contact information. Ebsta’s chrome extension enables users to view, edits and update Salesforce on the fly, and also shows related customer records as users browser through their inbox.

Automatically triggered personalized emails and tasks allow users to nurture customer relationships, while ‘Ebsta Scores’ enable users to measure customer engagement and identify and prioritize individuals. The reporting dashboard gives users visibility into team activity levels and workflow performance. Ebsta automatically syncs emails and calendar events to Salesforce, tracks emails and sends real-time notifications. Email tracking technology provides users with valuable insight into email activity, showing users whether the recipient opened the email or clicked on any links. Scheduling tools allow users to schedule events such as meetings, as well as schedule emails to be sent at a later time.
www.ebsta.com

Pricing

Starting from
$30/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Ebsta screenshot: Ebsta helps users uncover contacts across their whole companyEbsta OverviewEbsta screenshot: Ebsta's chrome extension allows users to automatically cross-reference Salesforce and see related customer records while browse through the inboxEbsta screenshot: Automatically capture company network, emails, calendars & reporting in SalesforceEbsta screenshot: Create personalised cadences and workflows to nurture customer relationshipsEbsta screenshot: Create personalized customer workflows to achieve successful engagementEbsta screenshot: Ebsta lets users choose the best time to send an email

Ebsta user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.8
  4.6
Eman J.

Ebsta is the email tracking buddy!

Used daily for 1-2 years
Reviewed 2018-08-30
Review Source: Capterra

If you want the best email tracking tool to use in order for your messages to be sync on salesforce or targetrecruit, Ebsta is the best application to select from!

Pros
I like Ebsta because it helps me sync all the emails I sent, receive, reply, and forward to and from the client or candidate on Salesforce. I also like the fact that I can schedule the time and date of when I will be sending an update or an email to the candidate. This help me do all of the order I receive from my boss even if it is dated a week from now because I can just schedule when the email should be sent out to a single candidate, client or a prospective client or candidate. Ebsta is great too because it enables me to see when the receiver of my email already open such correspondence.

Cons
What I least like about Ebsta is that whenever I am using a different computer, I need to restart it again. It is very time consuming. Since it is bundle to my gmail, why can't it be just synced to the email I am using so that whenever I log in to my email, I don't need to refresh my Ebsta so that it will work again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

This tool is a nice to have especially for Salesforce users to be able to sync conversations.

Used daily for 2+ years
Reviewed 2018-05-14
Review Source: Capterra

It is a very useful app to help us sync our Gmail messages to Salesforce as well as notify us if the existing profile from LinkedIn is already in our system. It is user-friendly and with an easy click button the app can give you the name/email address/company combination to help us sync a message to a profile with similar names in our system.

Pros
This helped us a lot in logging the conversation from Gmail to Salesforce. It skips the process of having one to send an email and manually log the details into the Salesforce. This also helps us view if an existing candidate in LinkedIn is already in our database.

Cons
This tool search via name and/or email address, however, if there are duplicate accounts with the same name it could also show. While this app syncs Gmail messages it is now working for Inmail messages send via LinkedIn directly. It gets hard for the users as we need to manually log an InMail activity (sent from our account) as well as incoming replies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jessica R.

Ebsta is a great tool for the recruiting industry!

Used daily for 1-2 years
Reviewed 2018-04-02
Review Source: Capterra

If you can afford the cost it and enforce that your users are accessing it and using it to the full extent it can really streamline your work and make your entire team much more efficient. I would estimate that a recruiter who is loading 30 new contacts a week to their database would save around 2-3 hours per week using the entire Ebsta suite.

Pros
-Ebsta helps link contact information from anywhere on the web to your database (we use Bullhorn) making you super efficient -It is easy to use and offers online help and guides so any level user can easily navigate -Connects to Outlook and Word to easily capture data and populate your database with little effort on your part. -Provides ability to quickly navigate from websites to your database with one click -Keeps data in database fresh as you are able to pull updates from the web

Cons
- The cost for Ebsta is pretty high. To really get the benefit you have to purchase all 3 of their toolbars (they have one for email, one for word and one for the internet) and charging separately for each so that adds up. Also it's a fee per user so you are paying three costs per each employee -- and again for it to be worth it you really need to purchase all three and everyone on your team must have their own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Dennis C.

Email Syncing on SalesForce? Use Ebsta!

Used daily for 1-2 years
Reviewed 2018-08-17
Review Source: Capterra

Ebsta helped us managed our customer and client relationship. Without Ebsta it will be hard for us to sync our meetings and email responses to our candidate tracking system.

Pros
We have been using Ebsta to sync email responses of candidates and clients to our candidate tracking system which is powered by SalesForce, and Ebsta made it easy for us. Before, when we were not using Ebsta it is very time consuming because we need to check each client or candidate profile then sync the message profile per profile which is very time consuming. With Ebsta, it made us sync the email message as soon as we reply to the candidate which is very convenient. We've saved soo much time because of Ebsta.

Cons
The only thing I don't like about Ebsta is that we need to upgrade our plan so that we can avail of the Growth subscription which has additional capabilities and with additional cost too. Our Ebsta plan is already expensive, and we need to pay more to get other minor functionalities, but still Ebsta is very great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Ebsta is the key to productivity, for sales individuals and teams

Used daily for 6-12 months
Reviewed 2020-04-20
Review Source: Capterra

Sales process and sales team management are at the forefront of why our team considered and went with Ebsta. It has exponentially helped our sales team succeed. Easy to use, efficient, robust tools, minimal training needed to accomplish everyday tasks, and nice automation tools.

Pros
What I love most about Ebsta is it's ease-of-access and quick accessibility within my browser. No need to pop open a new window, open Salesforce and input information in a convoluted way. Ebsta is simple and effective in helping me document lead communications, especially adding new leads and updating them on a daily and weekly basis. I would highly recommend other sales professionals implementing Ebsta into all of their outbound sales processes.

Cons
I still feel there could be a much better collaboration with platforms like LinkedIn, DefinitiveHC and other data/prospect research platforms. I understand screenreading/screen grabbing is an obstactle, but if you challenge it successfully, salespeoeple of all kinds would appreciate it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ebsta pricing

Starting from
$30/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Inbox: $30 per user/month paid annually in advance
Team: $30 per user/month paid annually in advance

Ebsta features

Activity Dashboard
CRM
Campaign Management
Collaboration Tools
Contact Management
Lead Capture
Lead Management
Performance Management
Performance Metrics
Pipeline Management
Reporting & Statistics
Reporting/Analytics
Workflow Management

API (187 other apps)
Alerts/Notifications (109 other apps)
Contact Database (105 other apps)
Data Import/Export (139 other apps)
Sales Reports (104 other apps)
Search/Filter (136 other apps)
Third Party Integrations (169 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Ebsta

Key features of Ebsta

  • Automatic email sync
  • Automatic calendar sync
  • Data integration
  • Automatic contact sync
  • Cadences
  • Send later
  • Engagement scoring
  • Dedicated account manager
  • Company network
  • Performance monitoring
  • Risk analysis
  • Social profile management
  • 360 degree customer profile
  • Matching engine
  • Activity tracking
  • Salesforce integration
  • Calendar management
  • Calendar sync with Google
  • CRM integration
  • Email integration
  • Email tracking
  • Email & calendar event history tracking
  • Real time engagement tracking
  • Real time notifications
  • 50+ website integrations
  • Personalized workflows
  • Reporting dashboard
  • Prioritizing
  • Meeting scheduler
  • Triggered emails
  • Reporting & analytics
  • Collaboration tools
  • Personalized emails
View All Features

Benefits

Ebsta helps centralize and streamline user-activity with CRM, email and calendar system integrations with apps such as Gmail, Outlook and Salesforce.

Ebsta enables users to unlock their company network by identifying new business contacts, as well as the latest contact details and best internal relationships.

Nurture relationships and automate follow-ups with multi-channel and dynamic workflows, plus automatically triggered personalized emails and tasks.

Users can prioritize customer follow-ups with real-time notifications and engagement scoring tools.

Ebsta score risk analysis technology allows users to monitor and optimize team performance. The reporting dashboard gives users actionable insight into team activity and performance workflows.