getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated IT Ticketing Systems Software with Support Ticket Management in 2026 - Page 4

Last updated: March 2026

1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

98 software options

C2 logo

The ultimate ITSM platform

learn more
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

Read more about C2

Users also considered
ServiceWise logo

Web based help desk management software

learn more
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

Read more about ServiceWise

Users also considered
Helprace logo

All-in-one customer service solution

learn more
Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application

Read more about Helprace

Users also considered
VeriShow logo

Video Chat, Cobrowsing, Screen sharing, Certified signature

learn more
Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too.

Read more about VeriShow

Users also considered
LionO360 CRM logo

Cloud-based CRM solution for small to midsize businesses

learn more
We help growing businesses increase sales, improve customer relationships, and grow with our cloud-based CRM, FSM, and ERP business platforms. Visit our offices in New Jersey or our website www.lionobytes.com and see a demo for our incredibly powerful business management software, LionO360.

Read more about LionO360 CRM

Users also considered
Pega CRM logo

Innovative technology, proven results

learn more
Pega is a customer relationship management and customer experience application designed by PegaSystems® Inc to help maximise your customer retention and customer acquisition levels. The Pega CRM software allows you to input live data into the web based application which in turn analyzes information and produces real-time reports. The entire CRM system is optimized for mobile devices, making it ideal for editing, creating and reporting on the go.

Read more about Pega CRM

Users also considered
C2CRM logo

Affordable, Robust & Easy to Use CRM

learn more
C2CRM streamlines sales process by providing real-time information on leads, prospects and customers. It helps improve marketing efforts by tracking which marketing initiatives work and which ones do not. while streamlining the customer service by providing comprehensive customer information.

Read more about C2CRM

Users also considered
IncidentMonitor logo

Service desk software with self-service web portal support

learn more
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals

Read more about IncidentMonitor

Users also considered
Unthread logo

AI-enabled ticketing and customer support platform

learn more
Unthread is an AI-powered ticketing platform built natively into Slack.

Read more about Unthread

Users also considered
SimplyDesk logo

Simple, Complete & Reliable

learn more
SimplyDesk is an IT ticketing system with multichannel support, SLA automation, asset linking, and performance dashboards. Improve response times, streamline workflows, and centralize incident management. SaaS or on-premise, with expert support included.

Read more about SimplyDesk

Users also considered
SpiceX logo

Integration Platform as a Service for contact centers

learn more
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

Read more about SpiceX

Users also considered
Web Tracks logo

Help desk and IT asset management solution

learn more
Web Tracks is an IT asset management and help desk solution designed to help businesses of all sizes with automating ticket assignments and managing their IT inventory. Key features include time tracking, purchase order management, auditing, email alerts, and reporting.

Read more about Web Tracks

Users also considered
ServiceTonic logo

ServiceTonic targets small and medium size enterprises

learn more
ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered
VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

learn more
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

Users also considered
BoldDesk logo

Customer Service Software, Help Desk Software.

learn more
BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Read more about BoldDesk

Users also considered
Helpdesk 365 logo

SharePoint IT Ticketing System for Microsoft 365

learn more
Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

Read more about Helpdesk 365

Users also considered
Everest logo

Customer complaint management and quality assurance software

learn more
Everest is a tailorable, scalable, multi-industry complaint management and quality assurance solution for businesses to track, manage & resolve customer issues

Read more about Everest

Users also considered
Brand Embassy logo

Social Customer Service Software

learn more
Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat.

Read more about Brand Embassy

Users also considered
Maple CRM logo

Cloud-based customer relationship management (CRM) solution

learn more
Maple CRM is a cloud-based customer relationship management (CRM) solution that helps businesses manage leads, sales, and service processes from within a unified platform. It allows users to automate business workflow, handle tasks, and track invoices as well as payments. Sales teams can handle inquiries, build quotations, generate reports, and manage clients.

Read more about Maple CRM

Users also considered
Enterprise Service Desk logo

ITIL-based incident, service and change management solution

learn more
Enterprise Service Desk is a scalable ITIL-based help desk solution delivering a multitude of features across incident, service and change request management

Read more about Enterprise Service Desk

Users also considered
OpenText Service Management logo
(0)

IT service management and ticketing solution

learn more
Service Management Automation X (SMAX) is an IT Service Management (ITSM) software that provides an integrated, intelligent, and role-based service experience for employees. SMAX comes with advanced features such as AI and automation, codeless configuration, and a no-wait self-service portal that provides a consumer-like service experience.

Read more about OpenText Service Management

Users also considered
Sygma logo
(0)

Cloud-based & on-premise platform for IT management.

learn more
Sygma is a cloud-based platform that helps streamline IT service processes with ticketing, time tracking, knowledge management, and online billing for managed services providers (MSPs) and developers. With Sygma's centralized platform, IT teams can efficiently manage tasks, information, and processes, all within a single platform. The software provides access to information from anywhere, at any time, with tools for quick and easy management of IT service-related operations.

Read more about Sygma

Users also considered
DeskDay logo
(0)

Conversational service automation for MSPs

learn more
DeskDay is a conversational service automation platform for MSPs that delivers chat-based ticketing, project management, timesheets, billing, quality assurance, IT support, and reporting features to optimize customer service, operations, and profitability.

Read more about DeskDay

Users also considered