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Returns Management (RMS) Software with Order Tracking (2026)

Last updated: February 2026

Returns Management (RMS) Software Key Features

    Based on 241 user opinions, we identified 6 features that are important for any product in Returns Management (RMS) Software

  • Refund Management

    Oversee the process of issuing refunds

    Average user rating

    4.9

  • Exchange Management

    Enable the process of exchanging one item for another

    Average user rating

    5.0

  • Customer Portal

    A website or login for customers to access information

    Average user rating

    4.9

  • Reporting/Analytics

    View and track pertinent metrics

    Average user rating

    4.6

  • Order Tracking

    Track orders throughout the fulfillment process

    Average user rating

    4.8

  • API

    Application programming interface that allows for integration with other systems/databases

    Average user rating

    5.0
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User rating

23 software options

AfterShip logo

Shipment tracking and notification software

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AfterShip is a web-based software that helps you keep your customers updated on the status of their deliveries from your online shop

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Samsara logo

Cloud-based fleet operations management platform

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Samsara is a fleet operations management platform which helps businesses across various industries including transportation, logistics, and construction streamline fleet operations with features such as GPS fleet tracking, ELD compliance, routing and dispatch, documents, reporting and alerts, and more.

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ShippyPro logo

The modular platform to optimize shipping operations

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ShippyPro is the complete shipping software that helps worldwide merchants to ship, track, and return orders connecting 85+ Sales Channels and CMS to 180+ Carriers. Features include: international returns management, customized return portal, return label in the box, QR code Paperless labels & more

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Ordoro logo

Cloud-based order & inventory management solution

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Conquer ecommerce complexity with Ordoro's three handy software apps — inventory, shipping, and dropshipping —make selling online a breeze. They automate your daily tasks, giving you more time to focus on what really matters—growth!

Start your 15-Day FREE TRIAL today!

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ParcelWILL logo

Make post-purchase experience the best part of sales.

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ParcelPanel streamlines eCommerce operations with consolidated order tracking. Real-time tracking, automated workflows, and proactive notifications enhance the customer experience. Gain insights with powerful analytics. Exception management ensures smoother operations.

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Narvar logo

Cloud-based post-purchase customer experience platform

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Narvar is a cloud-based post-purchase customer experience platform, which enables businesses to track orders, streamline returns and exchanges, and communicate with customers through messaging.

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ReturnGO logo

Automate your online returns with a branded return portal.

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ReturnGO empowers merchants to streamline the return process by offering a self-service branded return portal and automated return processing

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Redo logo

Cloud-based returns management solution

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Returns is a comprehensive returns management platform that enables brands to offer a return service to their customers. It allows businesses to build custom return flows based on various conditions, incentivize exchanges, reduce refunds, and gain insights through analytics.

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Retino logo

Returns management solution for eCommerce businesses

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Retino is a cloud-based returns management solution that helps online merchants or eCommerce businesses process multiple returns. The embedded portal guides customers through case registration, while the reverse shipping options allow for order pick-ups and parcel shop drop-offs.

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Swap Commerce logo

Comprehensive e-commerce operations software

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Swap is for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, insurance, and recycling. Retain more revenue and take back more time with a fully customizable solution for your growth needs.

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WISMOlabs logo

Personalized Post-Purchase Experiences That Drive Growth.

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WISMOlabs turns order tracking and shipping notifications into a personalized marketing channel. Our platform helps you segment customers and deliver smart, on-brand messages that reduce support tickets, build loyalty, and increase repeat sales.

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Troquecommerce logo

Returns and exchange platform

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Troquecommerce is a platform that automates and simplifies e-commerce returns and exchanges. It eliminates the need for spreadsheets and dedicated staff to authorize return shipping, respond to emails, and create store coupons. Troquecommerce allows the customer to have an engaging post-purchase experience.

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Item logo

Maximizing E-commerce, Simplifying Operations.

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Item: Revolutionize your e-commerce logistics with a single software solution. Combining RMS, OMS, WMS, YMS, Bookkeeping, and Data Intelligence, Item streamlines your entire logistics process, ensuring seamless operation and data security. Experience innovation in logistics management with Item.

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Shipup logo

One-stop shop for ecommerce postpurchase customer experience

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Shipup offers personalized, fully controlled, and delightful post-purchase experience to help fast-growing BigCommerce merchants convert one-time customers into lifelong brand ambassadors.

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SupportSync logo

Product return management & customer service for SMBs

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SupportSync is a product return mangement and customer service solution designed for SMBs who provide products that require return services.

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Circulio logo

The rental and sales-promotion platform in the cloud

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What can renters teach retailers? In rental, everything comes back. That's why our rental management system can help retailers. It's designed for everything to come back, get processed and be available again. Eliminate your returns mountain.

Circulio isn't just a platform, it's a game-changer.

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Users also considered
Loop logo

Return and Exchange management solution for shopify brands.

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Loop Returns is an app designed to help Shopify brands optimize their return costs, prevent return losses, and retain more revenue. The app provides valuable insights into return rates, refund rates, retention rates, and upsell value per return broken down across ten verticals. This information can help brands better understand how their returns stack up against similar Shopify brands.

Read more about Loop

Users also considered
Increff WMS logo
(0)

One Platform for Every Order, Every Channel

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Automate returns capture, inspection, and restocking for faster turnaround and lower losses. Improve product recovery, minimize refunds, and enhance customer satisfaction.

Read more about Increff WMS

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ReturnLogic logo
(0)

Don't Let Returns Slow Your Growth

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ReturnLogic's Returns Intelligence platform helps high-growth eCommerce retailers scale their returns policy and improve their return rate.

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ReverseLogix logo
(0)

Smarter returns. Better business.

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ReverseLogix is the only end-to-end, purpose-built, returns management system (RMS) with configurable and flexible workflows that serve B2B, B2C and hybrid environments. We don’t just solve the returns logistics puzzle, we optimize it.

Read more about ReverseLogix

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Pragma logo
(0)

Ecommerce operations management system

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Automates returns end-to-end with built-in approval logic, courier coordination, and instant refunds. It provides SKU-level insights into return reasons, reduces refund delays, and increases transparency between customers, operations, and finance teams - and this is pan-India.

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Users also considered
toern logo
(0)

All-in-one returns management tool for retailers.

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toern offers an intelligent returns solution for e-commerce that automates returns and exchange processes, integrates seamlessly, and enables data-driven decisions through AI-powered analytics.

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Users also considered
Claimlane logo
(0)

Claimlane removes the need for manual claims processing

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Claimlane makes returns and warranty claims easier with automation by eliminating the need for tedious email communication and manual spreadsheets. By automating tasks like return approvals and claims tracking, Claimlane saves time, reduces errors, and improves overall efficiency.

Read more about Claimlane

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