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Virtual Assistant Software with Knowledge Base Management (2026)

Last updated: February 2026

Virtual Assistant Software Key Features

    Based on 387 user opinions, we identified 6 features that are important for any product in Virtual Assistant Software

  • Speech Recognition

    Train your system to interpret and transcribe voice messages

    Average user rating

    4.5

  • Automated Responses

    Automatic reply functionality for incoming messages

    Average user rating

    4.6

  • AI/Machine Learning

    Software program that continuously adjusts its behavior based on observed data

    Average user rating

    4.6

  • Natural Language Processing

    Process and analyze human language in text or audio form

    Average user rating

    4.6

  • Personalization

    Adjust communications based on previous interactions or personal preferences

    Average user rating

    4.7

  • API

    Application programming interface that allows for integration with other systems/databases

    Average user rating

    4.3
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Features

Integrated with

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Devices supported

Organization types

User rating

26 software options

Wing logo

Wing

Software for managing & delegating recurring tasks

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Wing's dedicated tech-enabled talent completes recurring work like customer relationship management, customer support, email management, and more with high-quality work results.

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My AskAI logo

Create an AI chatbot for your Customer Support.

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Add an affordable AI customer support chatbot to your site and cut your support tickets by 79% overnight.

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INSIDE logo

Cloud-based visual AI-powered customer engagement solutions.

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Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

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Haptik logo

Conversational AI tool with natural language processing

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Haptik is a conversational AI software that helps businesses streamline operations related to contactless shopping, FAQ automation, request routing, and more. Administrators can use predefined templates to build IVAs based on specific business requirements and use cases.

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Oracle Fusion Cloud HCM logo

Redefine best in HR

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Oracle HCM Cloud is a suite of human capital management applications that help find and retain talent including HR, benefits, payroll, & performance management

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Boost.AI logo

Cloud-based conversational AI platform for enterprise

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Boost.ai helps businesses in banking, insurance, and other industries create, launch, and manage automated chatbots to handle customer queries. Using self-learning AI, it lets organizations use information from existing websites or chat logs to create advanced virtual agents in a matter of hours.

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Mindset AI logo

Search. Ask. Do. Conversational AI Agents by Mindset AI.

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Search — Ask — Do. AI-powered Virtual Agents That Make Your Content Shine & Engage Users. Get A Personalized Demo!

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Freshcaller logo

Modern Phone System for customer support & sales

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Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.

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Ada logo

The AI customer service agent platform for enterprise.

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Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

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CoSupport AI logo

Fully Customizable AI Agent for Customer Service

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CoSupport AI is a customizable platform that automates up to 90% of support requests with 99% accuracy, zero hallucinations, multilingual support, and seamless integration in under 10 minutes. Free trial available.

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Leena AI logo

AI-enabled employee engagement and helpdesk platform

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Leena AI is an employee experience software, which helps businesses engage with staff members using conversational artificial intelligence (AI) technology, net promoter score (NPS) or pulse surveys, and more. Organizations can inform employees about announcements or events via bulk notifications.

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Inxide logo

Omnichannel Conversational AI Platform developed by Increso

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Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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Enterprise Bot logo

Intelligent Omnichannel Conversations

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AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

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Enterprise Bot logo

Intelligent Omnichannel Conversations

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AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

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Quidget logo

Handle up to 80% of Tier-1 support with AI

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Quidget is a flexible, no-code AI agent that handles up to 80% of customer queries instantly. With integrations for Zendesk, Euphoric.ai, and Calendly, plus multi-language support and seamless human handover, Quidget makes fast, reliable customer support easy and scalable.

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Hoory logo

Cloud-based conversational AI platform

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Hoory is a conversational AI Platform designed to automate customer support processes and streamline communication. As an AI assistant, Hoory understands user intent and provides sharp, context-savvy responses to efficiently handle high-volume queries. The platform offers a robust set of features to elevate the customer support experience.

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ViaSay logo

Platform that makes customer interactions simple & efficient

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ViaSay is a leading Conversational AI and Customer Experience Automation platform.

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Beam logo

Cloud-based and AI-enabled talent development software

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Beam is a cloud-based and AI-enabled talent development software that enables businesses to engage, develop, and retain individuals.

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Squirro logo

Data finds purpose with Squirro

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Squirro offers advanced AI solutions, from first response and copilot to automation. Data finds purpose with Squirro, the first enterprise-ready generative AI for automation, insights and search. Trusted by central banks and over 30 industr

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Klart AI logo

Virtual assistant software

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Klart AI is an advanced AI assistant for enhanced collaboration. It integrates with leading platforms and databases, ensuring GDPR compliance, seamless communication, and adaptable scalability.

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ONTEC AI logo

From insight to impact

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ONTEC AI delivers a secure, flexible AI ecosystem with a powerful platform, custom solutions, consulting, and data engineering. Ideal for enterprises managing large, complex, and sensitive data, our solutions include enterprise search, automated workflows, knowledge management, and private GPT.

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Engaige logo

AI-powered seamless customer support

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Engaige is a revolutionary AI-powered customer experience platform designed to supercharge your support team. It automates complex customer service cases, reducing costs by up to 80% and increasing customer satisfaction. Engaige's AI Agent Assist feature makes human agents twice as efficient by providing relevant content and recommendations, while the Solve & Support module fully automates ticket resolution to deliver instant support.

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assist365 - AI-powered Virtual Assistant logo

Listen to the "Real Voice of Customer" with assist365

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assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

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Botmaker logo

A chatbot platform that automates customer service

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Botmaker is an intelligent chatbot platform focused on automating sales processes, through which companies can manage the use of bots, make them experts on specific topics and service flows, and respond to thousands of customer messages simultaneously.

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KLoBot logo
(0)

A Legal DIY Chatbot Builder Platform powered by GenAI!

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KLoBot is already trusted by major AM LAW firms and mid-sized firms nationwide to design and deploy “no-code” chatbots that are configured and deployed by Knowledge Managers & Innovative team members.

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