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Confluence Reviews

Reviews summary

Pros

I especially like the ease at which it publishes great pages. My team has picked up on the friendly UI pretty quickly which lowers the bar to participate.

Michael D.

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Overall, Confluence is best when used in conjunction with Jira and other software. I don't think Confluence is the best tool for writers and editors, but it works great for tech teams.

Kate B.

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Confluence is a good tool to share documents; it offers a good search function and the solid level of templates available make the software easy to use.

Steven L.

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Cons

It has interruptions problem will make it useless. Design by Groupthink so its lack of design commit features.

Sonaj G.

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It can be a bit difficult to navigate if you’re not working in Confluence frequently and you’re not familiar with how your organization has configured the project trees.

Anonymous Reviewer

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For example, I could not figure out a way to prevent a Unix filename string from being broken on a slash due to wraparound. There should be a way to mark a string as "non-breaking", but there is not.

Kevin S.

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Overall rating

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90%
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97%
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1,797 reviews

recommended

Overall Rating

Great way to share content and track project goals and outcomes

Reviewed 8 months ago

Overall Rating

Amazing Tool for Documentation and Integration

Reviewed 4 months ago

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend10/10

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The Collaboration Platform You've Waited For

Reviewed a year ago

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros

Real-time simultaneous editing Ease of finding and organizing what I've written Constantly adding new features Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things. I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL) One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better. Also, printing is pretty tough when you have tables.

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  • Likelihood to recommend7/10

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Class-enterprise knowledge base software

Reviewed 2 months ago

The best thing I achieved using this software was to integrate the concept of knowledge base with my business logic, and it really helped because they have a great documentation for starters, and they don't just learn to use the platform, but the overall concept regarding documentation management.

Pros

The best feature that this has is the extended Add-In marketplace. You can find the proper Add-In to express your ideas in the best way: Coding, Images or illustrations, animated gifs or videos, and even forms inside the documents and pages. From a user perspective, this is one on the easiest knowledge base software in the market, and also you have the bakcing of Atlassian. The process of the integration with our existing business logic was easy because we didn't have a strict knowledge base, but Confluence gave us the foundations to build one from scratch.

Cons

The export tools and options you have inside the platform are not good. The data isn't portable, so you can't migrate easily to another platform in case you want. The installation process was complex, but today, they stopped producing self-hosted applications, so you are obligated to use their cloud services, and it can be a problem if the company has a strict data policy, like restrictions in the phisycal storage of the data.

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  • Likelihood to recommend7/10

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Great Resource Library within the JIRA Space

Reviewed 2 years ago

Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.

Pros

Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.

Cons

Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.

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  • Likelihood to recommend8/10

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All infromation and knowledge in one platform

Reviewed 3 months ago

Confluence help us to organized our company technical document in single place and easily search it back by using the text search. It is basically the wikipedia for our documentation.

Pros

Documentation and document storing & sharing with Confluence is really well organized and manageable. Keeping technical documentation is a critical for us to have a fast response when error happens and we will have all the data and information by easily using the full text search. It has a customized storage drive that can expended with additional cost.

Cons

They should change and update the software layout, it is outdated and confusing to find a specific tools that i need. There are some service integration that i need to be link with this software, but unfortunately it is not supported and i had to change to other service to make it work with Confluence.

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  • Likelihood to recommend9/10

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Best knowledge management and wiki out there

Reviewed 5 months ago

If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.

Pros

Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

Cons

It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend8/10

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Amazing Tool for Documentation and Integration

Reviewed 5 months ago

The seamless integration with different products makes this application extremely desirable for us. If you are using other Atlassian products like Jira, Trello, then Confluence is an amazing solution for bringing all tools together. As you start building your documentation on confluence, you will love this tool even more. Most Importantly, you can integrate confluence page creation from your Jenkins Pipeline using the extensive API support they have.

Pros

After using this software for more than 18 months, I can definitely say, this is a great tool for technical documentation. It provides with easy setup, multiple project spaces for different teams, amazing API's to create pages remotely from different tools and last but not the least, simultaneous editing of the same document.

Cons

The only con I would say is it's Cost. It comes with an additional cost for every user who needs access, that racks up your monthly Atlassian bill pretty quickly. If you are not looking to spend the extra overhead, you should look at cheaper options.

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  • Likelihood to recommend10/10

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Managing knowledge driven project with Confluence

Reviewed 2 months ago

Storing all our technical document and knowledge at the same place help me to simply organizing all the important document. The text search tools help me to find a very specific keyword and showing only related result with related keyword. Document versioning help to track latest document version and not overlapping the document.

Pros

Confluence providing a much needed space for knowledge driven project and to manage and track its progress. It is almost like a wikipedia for for all the knowledge and technical document implemented on our organization structure. The document stored can be tagged with comment and annotation to make it clear for any changes happen to the document and who has editing it.

Cons

One of the downside with Confluence is the document that are open can't be access by other user at the same time. It decrease effectiveness as no document collaboration can happen at the same time. They should make all the tools as simple as possible, too many tools offered with almost the same function will only introduce confusion for the user.

Overall Rating
  • Ease of use
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  • Likelihood to recommend7/10

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Useful for a large organization

Reviewed 4 months ago

This is the best documenting tool I have used but I think it could be a bit better. It allows documenting and sharing between many collaborators, who need to be careful so things do not get messy (I wish Confluence did it by itself somehow). Sometimes it takes a bit too long to load.

Pros

Confluence is definitely a good documenting tool. For large organizations, it helps with the documentation, that can be shared easily. It allows linking different documents, so that's very good when documenting many pieces of the same project. It includes a very useful search bar

Cons

You can get easily lost if people in the organization are messy. Sometimes it is not easy to navigate through all the pages

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  • Likelihood to recommend8/10

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Awesome for collaboration

Reviewed a month ago

Overall I have been happy with the ease of setup and document Management. Some simple features like table filtering could be useful rather than purchasing add one.

Pros

Three collaborative way it allows everyone to view and work on one document. The integration with Jira has been instrumental in allowing our projects to keep a track of issues relating to documentation.

Cons

I don't enjoy the fact that everytime I need a feature that isn't part of confluence I have to pay more money.

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  • Ease of use
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  • Likelihood to recommend10/10

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The Knowledge Base King

Reviewed 2 months ago

My experience with Confluence has been nothing but positive - it really takes a lot of weight of stress off of the shoulders of my technical teams and makes KM easy for our tech leads.

Pros

If you’re creating a knowledge base, you need Confluence. The knowledge management features and the tracking capabilities allow for the integrity you need in a quality KM tool.

Cons

It can be a big of a bear to create new pages and create links between pages. It’s by no means impossible, but if you’re not sure if what you’re doing, it’s easy to muck it up.

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  • Likelihood to recommend10/10

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Very flexible collaboration tools

Reviewed 7 days ago

Main issue that we have solved with this software is, sharing and giving access of document to certain user from various department. It help to protect the document and it will give insight if the document has been edited and the editor of the document.

Pros

I really like that Confluence is very flexible in managing collaboration of documentation and task. Creating a document and stored it in the cloud storage provided by this platform make the sharing process of the document is very easy and flawless and the document will only circulated inside the software which add more security to the document.

Cons

The only thing that i have problem with this software is, the full text search is not properly constructed. Too many unrelated search result is returned and that mean it is not accurate. I need to scan the result manually to find the document that i need and that action is taking time and slowing me down.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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Documentation Resource and Sharing

Reviewed 3 months ago

Confluence is a nice tool to keep documentation organized as long as you remember where you're putting it (bookmarks). The tool is not sophisticated enough to provide ease of mind but it does provide a place to store documentation and the ability to share it or set permissions to intend on the correct people to view the items. Overall I as well as others use it but its also not the best and we all know it can be loads better in terms of features and formatting.

Pros

The rich text central location of document storage and the ability to share based on permissions is a nice-to-have tool for large companies or groups. Utilization is tricky as every team or group will use it in their own way and organize their own way so even if you implement this in your company and you're browsing another department's documentation, you will find essentially that it is just their own internal documentation which requires a little bit of a lucky search to find what you're looking for. Essentially this is a glorified document cloud storage which allows version control, permissions, and sharing.

Cons

It is not much different than say any other software or tool available in this category. It has some nice features like version control and seeing a complete history of who made changes to what along with comments and a social feature to it where you can subscribe but honestly there is so much more potential here especially from a company like Atlassian. I just feel they really dropped the ball here by not implementing better integration with some other apps which are already available. Example is that their spreadsheet implementation is a nightmare. The formatting almost always behaves irradicably and it has the bare minimum when it comes to these spreadsheets. Why not implement at least at the base of other offerings? For a paid product, the level of quality is expected to be much more.

Overall Rating
  • Ease of use
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  • Likelihood to recommend9/10

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Confluence: the hub for knowledge management

Reviewed 3 months ago

Overall, I use Confluence every day in my work to keep my (and my organization's) knowledge base relevant. I use to it to collaborate with other employees for improving internal processes, as well as for communicating important current info (such as outages or key developments). Confluence is unmatched in its search functionality, and allows my organization to keep its knowledge base completely streamlined.

Pros

I use Confluence as a customer service employee. We have a vast amount of procedures for managing internal systems, as well as for applying systems to actual contact with customers. All of these procedures are stored and maintained in Confluence. What helps me the most, is Confluence's super-advanced search functionality. Essentially, I merely have to type in a relevant word, and Confluence will...

Cons

In my opinion, the user experience and readability of the software could be improved slightly. The color scheme of blue/white/black isn't bad, but the layout tends to be somewhat messy. It could benefit from some streamlining, and perhaps more clear demarcation of elements within pages (such as more use of bold / italics, more variance in font size, and use of headers).

Overall Rating
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  • Likelihood to recommend7/10

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Easy and Simple Enterprise knowledge base and document management system

Reviewed 4 months ago

Confluence is really good for organizing all of your company/teams requirements related to content, document, knowledge management and file management. Its a must for any company which is dependent on content and content based activities.

Pros

From the word go, our team was able to jump start and create a solid knowledge base for our entire enterprise. Being in Education and E-Learning domain - content is the heart of our business. Managing content created by various teams inside company, partner contributions, freelancers content is extremely crucial and critical. Some of the most important features of this product for us are: Document Management, Knowledge base, Version Control System, Structured Pages, Search

Cons

Confluence product does content related work really well. But that's not enough as we have grown in last 3 years and so are our requirements. Integrations with forms, data collections, Kanban board, tasks etc have become kind of a must rather than good to have features. We are currently on the premium plan and $10 per user for just managing document and collaboration seems little too much, specially when there are products which provide much more for less.

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  • Likelihood to recommend9/10

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I highly recommend this product for all corporate companies.

Reviewed 6 months ago

Overall I'm very happy with this product, without confluence it's impossible to maintain the knowledge article in our team. It helps everyone across the team. Thanks to the confluence team for such a wonderful product.

Pros

It comes with rich features, below are a few features which I personally liked: 1. Documentation: When there are some important knowledge articles that need to be shared with the team, we use this tool. It comes with multiple options to make the page feels catchy and rich, it also allows us to attach the images. 2. Search Functionality: When there are 1000s of confluence pages, and if I want to...

Cons

There should've been an option to keep the page in draft before publishing it. But unfortunately, there is no such feature in confluence. Apart from this, I didn't find any other flaws in the software.

Overall Rating
  • Value for money
  • Ease of use
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  • Likelihood to recommend8/10

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Jira is incomplete without confluence!

Reviewed 9 months ago

Overall, I am very satisfied with the confluence. Multiple architects collectively decided to use that over Sharepoint. The key reason is the seamless integration between these two products (Jira and Confluence). For an example, by simply writing the issue key on confluence page would automatically create the link to Jira ticket while reflecting the status of the ticket. This would allow visibility for Release Planning, while allowing you to write an appropriate decisions such as Go-No-Go on the same page.

Pros

Confluence offers pretty good UI for creating excellent documents (requirements or design). It does support pretty much all features of Microsoft word for creating a great documentation. Between all Atlasssian products, if you are tight on budget, I would suggest you to get Jira and confluence combo. It’s indeed great tool combo for the remote agile teams to work together due to their seamless integration.

Cons

One thing that I loved on the share point that’s not great with confluence is integration with the Microsoft office products. To be very frank, I feel this is not a big drawback as now a days, web interface is pretty much replacing the traditional interface.

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  • Likelihood to recommend10/10

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The best documentation platform

Reviewed a year ago

This is amazing software with close to zero disadvantages. It corresponds with Jira which is great, also provides documentation, you can create pages, see notes related to a specific theme, besides pages you can create tables, images, etc. I would recommend this software to anyone who needs a program that creates documentation. Also, they are looking to improve their software by making a lot of updates.

Pros

Confluence has a lot of advantages and here are some of them. Confluence is part of Atlassian Suite which is connected with Jira and you can easily integrate them. This software provides a documentation platform for your projects. You can create links to other pages, see other documents that are related to some specific project, also it provides you with different kind of images and charts to make your document more powerful. This software supports everything starting from images, tables, diagrams, charts, whatever you need Confluence has it. Also, another thing that is worth mentioning is that you can see if anyone has made any change to the document and if it has you will get notified.

Cons

There are not so many disadvantages, to be honest, this is great software, maybe a bit hard for some beginners, but not too hard and you will have to spend some time on this software to know how it works. Another thing that I don’t like is that they are changing Confluence non-stop. They are doing updates most of the time and changing the software. I understand that they need to make changes for better but that can sometimes be annoying because you know something where is it and then they change it and add something else and you have to learn again.

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  • Likelihood to recommend10/10

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Great documentation platform for both intranets and customer-facing hubs

Reviewed 2 years ago

The experience I had the last 9-10 years that me and my colleagues worked with Confluence is excellent. The document editor works smoothly even from the mobile app that is offered. There are many article templates to choose from when you start creating an article, from decision making documents to marketing strategy forms and solution focused how-to pages. Confluence supports a lot of media types...

Pros

Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are: - The ability to connect my articles with to-do tasks from project management (Jira from Atlassian, same company, so they work like a charm together). - The articles I can contain any media types, from spreadsheets that I can edit in-line to videos. There are...

Cons

I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve. Atlassian is offering a trial period so anybody can see if Confluence is good for their company's documentation needs. From my experience, it would be bad to start a trial before you hove some really motivated people in your team and some content to put in there....

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  • Likelihood to recommend9/10

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Finest Documentation platform

Reviewed 2 years ago

Confluence gave better documentation compared tot he old text files so that more readable format. The integration of images and diagrams make the documentation more user friendly.

Pros

Confluence gives best documentation platform for your projects. We can categorize based on different projects and sub projects. we can create links to another pages which is very useful to route to another document without searching for it. we can see all the documents related one project in one section. It gives you wide range of features to include images and diagrams to make the documentation more useful. We can also subscribe to the pages so that anyone make any changes we get notified.

Cons

Confluence needs more integration with the CICD tools available in the market to make more automated documentation. confluence needs to provide to create diagrams for documentation so that users dont need to go for external software for that.

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  • Likelihood to recommend10/10

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Best documentation tool I ever used

Reviewed 2 years ago

I use this almos daily and I think it is a great tool for team performance. It allows to create and view all the info in no time and pretty well structured.

Pros

The main advantage about Confluence is that is part of the Atlassian Suite which involves Jira and Bitbucket among others. This makes pretty easy to integrate them and add quick references to a jira issue with just write the reference number. The text editor in Confluence is pretty complete, allowing to create really decent pages for any kind of documentation desired. The possibility of create nested...

Cons

So far didn't find any big issue with confluence. Maybe for beginners it has a bit of learning curve and some option like the page nesting and so on is a bit difficult to learn. Besides that, I think is a pretty complete software. Something I miss is the possibility of "downloading" a page with all nested ones into a pdf. That would be a great feature in order to generate documentation files.

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  • Likelihood to recommend8/10

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Powerful wiki software

Reviewed 2 years ago

Confluence has become the place for us to collect information, across our business. We use it document our processes and policies (the access controls prove useful there), and our development teams use it on a daily basis to record the outcomes of discussions and to share knowledge.

Pros

Confluence does a good job as a tool for writing, organising and viewing all kinds of documentation. It's fairly wiki-esque, but with a more intuitive editor for pages that should make it easier to pick up for new users that might be more familiar with, say, Microsoft Word. As an Atlassian product, you can expect a full set of tools for managing access to different pages and areas across your organisation,...

Cons

Although the editor is easier to use than the markdown used by a lot of other wiki software, it can occasionally be frustrating to work with. Not all macros and formatting settings behave exactly the same, so while you'd be able to fix these issues directly in markdown, you can end up trying out a bunch of different tools before you find the one you need to achieve your goal. As with all collections of articles, organising pages can become difficult. The software itself provides basic tools that allow you to define a structure for your pages, and these work well, but it still requires considerable discipline as your use of the software scales up.

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  • Likelihood to recommend8/10

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Wiki Engine on Steroids

Reviewed 2 years ago

We are using Confluence as our internal documentation storage system. It allows us to easily create documentation and share it among our various teams while controlling access to the teams. It is better than a document storage system for this purpose, as it allows us to create the documents on the fly, cutting a step out of the process and making documents easier to manage. We host it on site, so it is more secure than a solution like Google Docs as it's not on the web.

Pros

We use Confluence on a daily basis to document various aspects of our organization. There is a large variety of built-in templates for a variety of sorts of documents. We heavily utilize the how-to articles to record procedures. Although it does link with other Altassian products, like Jira, we don't use that functionality currently as we run Confluence on-site and Jira in the cloud. The upgrade to version 6 greatly increased the usefulness of the product, as it brought in concurrent editing, ala Google Docs, which was functionality we needed when developing procedures for an event as a group. The search and indexing capabilities make it easy to find a document if its location is not obvious.

Cons

Search and indexing can lose usefulness in the event you have many similar documents, like say a checklist that is executed often. I would like a function to be able to click a check box to "ignore results like this." The initial setup of Confluence was not completely straightforward, however, we were installing on an older version, version 5. (The upgrade to version 6 went much smoother.) I would prefer an omnibus install package if it doesn't currently have that rather than having to install PostgreSQL and the application. The LDAP integration could have been a little bit smoother than it was, although it is in line with the other Atlassian products I have integrated.

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  • Likelihood to recommend10/10

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An excellent documentation service that has saved me on many occasions

Reviewed 2 years ago

My coworker and I use confluence extensively to document all of the work that we perform. As IT staff many issues that we come across will be repeated ad-infinitum. As such to simply be able to look up the fix from any location with internet access increases efficiency many times over. The notification ability helps all users to see what has been changed, when, and by whom providing an excellent level of accountability.

Pros

It is extremely easy to create a large number of documents, it is possible to reference other documents within them to facilitate ease of research, and documents can all be put into sub-folders to contain them within separate trees to aid with organisation. The mobile app is extremely useful for reading documentation whilst on the go - an example would be that we keep Video Conference details on one...

Cons

The only minor issue I have discovered with confluence is that when creating new documents setting the location is not as smooth as I would like. Specifically I need to begin creating the document, then select "Move" and finally put it into the desired place. This does not really cause issues as it is still a quick process, however a one click setup would be appreciated.

Overall Rating
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  • Likelihood to recommend8/10

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Helpful Tool

Reviewed 2 years ago

Overall I would recommend using Confluence, but would caution people on how they rollout the new platform to their company. Ensuring that the expectations are communicated clearly for how the platform will be used, by whom and the frequency, are very helpful things to communicate when preparing your team to switch.

Pros

The interactive features of Confluence serves as the best feature and function of this platform! Our organization is relatively small (20-30 employees) and is a Foundation that interacts with other nonprofits in the area. As a result we had many touch points in the community through various teams and often time what we were doing would get lost. In an effort to improve our internal communication our organization adopted Confluence as a means of servicing our company. We used the blog feature heavily which proved to be the best method of communication internally and cut down on the amount of emails adding to the clutter in our inboxes. It also allowed discussions to happen seamlessly and served as a point of reference for folks to easily access when needed.

Cons

It wasn't always very user friendly. Our organization consists of a variety of ages, so the way that people have engaged with technology is also varied. There are times that adding spaces or pages have proved to be a challenge for those who don't consider themselves as "technologically savvy". There was a bit of a learning curve for me in learning to how to use the software, but the customer support team was helpful in walking me through difficulties. The mobile function also wasn't the best depending on how users have different spaces setup.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Versatile, powerfull, easy to use

Reviewed 2 years ago

As with other Atlassien products Confluence is just a charm to use. It is a great Wiki and it continues to be the gift that keeps on giving the more atlassian products you combine with it. I would absolutely chose Confluence again in the past and in the future. If you manage it smart (by setting up well conceptualized wiki spaces and making people patreons of certain areas in order to avoid cluttering) I could not imagine any solution better suited to Knowledge management and business documentation than Confluence.

Pros

We use Confluence for serval years now, together with Jira (Ticket Management) and Bamboo (Build Server). It has proven its value time and again for us and provided us with clear, easy to navigate and edit business documentation for almost all areas of business. The Editor is esy to use, there are Plugins for all imaginable use cases (for example specific PDF exports) and a great FAQ and very helpful...

Cons

Confluence has a lot of great features. The main Issue with Wiki Systems often is they work great in teh beginning and later become bogged down with badly maintained content or just forgotten structures. The search for the wiki still is not perfect. It has improved and is fine to use but I have seen better. There are also not a lot of features that support administrators in decluttering a large or huge Wiki and sometimes we had issues for complex, nested user rights. Also as always the case when you have an ecosystem of plugins, you have to make sure anything is compatible with a new version before you update, especially if it is a third party extension. Don't get me wrong, there is not much to complain here, you have to really look hard in order to find anything bad about Confluence.

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