Document360 - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Document360's knowledge management capabilities for their intuitiveness and high customization. They report easy content creation, organization, and robust search functionality. Users highlight the seamless integration with Microsoft Word and Google Docs, and the ability to store templates and reuse content. They find version controls helpful for tracking changes and value the platform's user-friendly interface. Reviewers also note the importance of having a centralized repository for both internal and external knowledge, which aids in quick policy updates and customer support. Of the 21 Document360 users who gave detailed accounts of their use of Knowledge Management, 100% rated this feature as important or highly important.

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“Using the 'Import' options, you can easily import existing documents onto the platform. It can migrate documents from Microsoft Word and Google Docs. The platform allows you to store templates, define variables, and snippets, which saves time by allowing you to reuse information while migrating. Version controls are also quite useful for keeping track of changes.”

Swarna S.

Product Manager

“Having a repository for both internal and external knowledge is very important for our company”

GM

Gina M.

Technical Writer

Reviewers indicate that Document360's text editing is rich yet simple, offering a standardized look and feel. They appreciate the flexibility of using Markdown or WYSIWYG editors, which makes editing easy. Users find the ability to add images, control image size, and embed videos beneficial. However, some mention the need for better formatting tools and the ability to add inline comments. They value the constant improvements and the ease of updating articles to keep the knowledge base current. Of the 31 Document360 users who gave detailed accounts of their use of Text Editing, 100% rated this feature as important or highly important.

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“I like the fact that the text editing is rich, but also simple. It's not overly complicated. The result is a standardized look and feel that feels stylish. Some competing platforms have limitations in terms of adding images to tables or embedding Microsoft Streams videos. Document 360 had none of these limitations. We can control image size and we are not forced to compromise on the quality of the presentation style that we want in terms of aesthetics or functionality.”

MV

Michelle V.

Global Specialist - Design Technology

“The text editing in Document360 provides flexibility in using advanced editing or easy/quick through their markdown or WYSIWYG editors. ”

Jarren K.

Software System Support Specialist

Reviewers feel that Document360 excels in knowledge base management, providing control over content with custom JavaScript and CSS. They highlight the ease of content organization, collaboration, and continuous improvement. Users appreciate the navigation tree for easy access and the ability to set reminders for updates. They find it simple to manage articles, create links, and keep the knowledge base up to date. The platform's SEO tools and user-friendly interface are also frequently praised. Of the 20 Document360 users who gave detailed accounts of their use of Knowledge Base Management, 100% rated this feature as important or highly important.

Users report that Document360's full text search is powerful and essential for finding information quickly across the entire knowledge base. They appreciate the search engine's ability to read headings, tags, slugs, and full articles to return relevant results. Reviewers note the importance of search capabilities for customer support and the inclusion of new AI capabilities. Some users mention occasional bugs but overall find the search functionality intuitive and efficient. Of the 27 Document360 users who gave detailed accounts of their use of Full Text Search, 96% rated this feature as important or highly important.

Reviewers indicate that Document360's catalog management allows for effective categorization of content, making it easy for users to find relevant information. They appreciate the ability to break up long articles into smaller, more digestible pieces and the flexibility to adjust categories as business needs change. Users value the intuitive interface, tagging options, and the ease of creating and managing categories. Some mention the need for improvements in drag-and-drop reorganization. Of the 20 Document360 users who gave detailed accounts of their use of Catalog Management, 95% rated this feature as important or highly important.

Reviewers highlight Document360's robust access controls and permissions, which enhance security and user experience. They appreciate the ability to set access rights at multiple levels, manage internal and external articles, and create authoring teams. Users find it easy to add and manage users, though some mention occasional confusion with email invites. The integration with SSO and the ability to tie permissions to existing security roles are also valued. Of the 19 Document360 users who gave detailed accounts of their use of Access Controls/Permissions, 84% rated this feature as important or highly important.

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“Access control was extremely important to us as our client documentation is private. It was very easy to set up and maintain. Plus you can set access rights at multiple levels for each profile so you have a lot of control over who sees what. ”

Brianne B.

Technical Writer

“There is a good selection of user and reader access control options. It is very useful to be able to share specific categories with reader groups. ”

NM

Neil M.

Business Architect