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App comparison

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GetApp's Category Leaders in Knowledge Management

AI-powered enterprise search, intranet, and wiki. Find info anywhere without leaving the apps you're already working in.

Read more about Guru

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Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations.

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An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Read more about Connecteam

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

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LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.

Start with a 30-day free trial, no credit card or contracts needed.

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Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, Product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

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Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.

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Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

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Trainual helps growing businesses build better teams and scale faster by providing one central app for documenting processes and SOPs, then automating onboarding and training. Capture every process, policy, and procedure in one place and turn best practices into standard practices.

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Nuclino is a unified collaboration tool that helps you bring all your work together in one place. You can share ideas, organize knowledge, and manage projects, all in one lightweight, intuitive workspace that works like your team's collective brain.

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SysAid is an AI-enabled IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

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An all-in-one, AI-powered tool designed to streamline client collaboration with advanced yet intuitive features for real-time collaboration and project management. Optimize daily operations with our advanced FuseBase AI assistant.

Read more about Fusebase (Formerly Nimbus)

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

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ZenCase is robust Practice Management software, which includes AI Search, Knowledge Management and Workflow Automations.

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Published May 2024

We empower businesses to accelerate their growth by helping them find the right software. We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic, this has no influence on our methodology.