App comparison
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Gist
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer communication solution
Gist Alternatives & Competitors (2026)
Top 7 free alternatives
Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
0.7
Value for money
Starting price
0.2
Functionality
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Service-first CRM company that builds support & sales tools
0.5
Value for money
Starting price
0.2
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
LiveChat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI-First Platform to Support Customers and Boost Sales
0.2
Value for money
Starting price
0.1
Functionality
Real-Time Chat
5/5
Visual Analytics
5/5
Contact Management
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.3
Value for money
Starting price
0.3
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
HubSpot Service Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service solution for firms of all sizes
0.5
Value for money
Starting price
0.5
Functionality
Customizable Reports
5/5
Third-Party Integrations
5/5
Performance Metrics
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
Value for money
Starting price
Functionality
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
Value for money
Starting price
0.2
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Wasp Asset
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy-to-Use Asset Management Software
0.3
Value for money
Starting price
0.3
Functionality
Reporting & Statistics
5/5
GPS
5/5
Third-Party Integrations
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
Value for money
Starting price
0.3
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Connecteam
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enhance employee management with the only all-in-one app
0.2
Value for money
Starting price
0.1
Functionality
Time Off Requests
5/5
Online Booking
5/5
Mobile App
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-first marketing platform
0.4
Value for money
Starting price
0.1
Functionality
Sales Trend Analysis
5/5
Real-Time Data
5/5
For Startups
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support platform
0.3
Value for money
Starting price
0.3
Functionality
Real-time Consumer-facing Chat
5/5
Document Management
5/5
Knowledge Management
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer service platform for collaboration
0.5
Value for money
Starting price
0.2
Functionality
Real-Time Monitoring
5/5
Calendar Management
5/5
Reminders
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.2
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT Enterprise services
0.5
Value for money
Starting price
0.1
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise Social Network (ESN) to connect and communicate
0.4
Value for money
Starting price
0.5
Functionality
To-Do List
5/5
Role-Based Permissions
5/5
Feedback Management
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Sell, bill and organise work in one place.
0.5
Value for money
Starting price
0.6
Functionality
Quotes/Estimates
5/5
Mobile Access
5/5
Knowledge Base Management
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
0.6
Value for money
Starting price
0.6
Functionality
Task Scheduling
5/5
Service Level Agreement (SLA) Management
5/5
Knowledge Base Management
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
We help recruitment firms grow and increase profitability
Value for money
Starting price
0.1
Functionality
Task Management
5/5
Lead Management
5/5
Interaction Tracking
5/5
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social Customer Service Software
4.7
Value for money
Starting price
0.4
Functionality
Sentiment Analysis
N/A
Mobile Access
N/A
File Sharing
N/A
Top Features
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
