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We help recruitment firms grow and increase profitability

(9)

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Tracker Pricing, Features, Reviews and Alternatives

Tracker product overview

Price starts from

80

/user

Per month

What is Tracker?

At Tracker, our mission is to help recruitment and staffing firms build better relationships, workflows, and revenue with our integrated Recruitment ATS and CRM.

Key benefits of using Tracker

Manage All Relationships - Never miss a call or activity. Track all your customer relationships and candidate information and opportunities in one centralized place
One Place For Sourcing - Never leave the system and Improve your Recruiter’s efficiency. Run fast and accurate searches for all your internal candidates and job board applicants together
Any Browser Or Mobile - Manage all of your sales, recruiting and onboarding needs in one place; anytime, anywhere
Simple To Use - From posting vacancies to Job boards to customizing your workflow, TrackerRMS Is easy to deploy and offers great ongoing and personalized support

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

In Person
Documentation
Live Online
Webinars
Videos

Tracker pricing information

Value for money

4.7

/5

186

Starting from

80

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Tracker features

Functionality

4.5

/5

186

Total features

125

9 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Mobile Access

Tracker users reviews

Overall Rating

4.7

/5

186

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

143

39

3

1

0

Pros
Tracker's willingness to listen and make changes based on our feedback has been great. It truly feels like they are a partner to us and not forcing us to fit into the parameters of their software.
She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does.
Tracker is easy to use and allows us to customize reports to meet our business needs. We love having dedicated support for when we have questions or would like to learn more about the functionality.
Cons
There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow.
Tried to get support during covid 19, non offered and accused of holding out a begging bowl. Shocking attitude and customer service.
Recording phone calls can be a bit tedious. Also the recording of emails is some time a little difficult to track and are assigned under the wrong profile.
DS
AvatarImg

David S.

Staffing and Recruiting, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Robust Software, Great Help if needed

Reviewed 2 years ago
Pros

The software works well, is intuitive. By far, the best thing about Tracker has been the support when needed. There is always someone there to help or lead me through a difficult issue. They also do constant updates, adding new features, which is nice.

Cons

The problem with all ATS is the "buckets" for contacts/placements/submittals/jobs. for reporting, the "buckets" don't talk to each other well, but Tracker is working on that.

RB
AvatarImg

Rachel B.

Staffing and Recruiting, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TrackerRMS Customer Service

Reviewed 6 years ago
Pros

This program is web based, which is wonderful and can be accessed at any time. All the information is there, at any given time and available. The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service. One of the customer rep is and has been amazing. She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does. I am grateful she is my Client Manager. I have zero concern when I place a ticket or email her that I will not get a response and resolution basically immediately. She is simply wonderful.

Cons

This program does time out quite a bit and logs me out as well in the middle of working. We also cant always have exactly what we want immediately, there has to be some development involved at times for certain things.

VR
AvatarImg

Valerie R.

Staffing and Recruiting, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Tracked the minimum

Reviewed 5 years ago

It was ok, the format was not super user friendly

Pros

I did like that our text software was easily linked to tracker.

Cons

Email set up was too comlicated and never worked. Searching for information was challenging. It would only come up in certain screens and it seemed like my co workers and i could never get the same search results when we tried to

MD
AvatarImg

Melanie D.

Staffing and Recruiting, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Major product improvements needed! But overall, pocket friendly and excellent customer service!!

Reviewed 6 years ago

It would have been great if candidates added to the long list for a particular job would not be lost after the list is cleared. There can always be a change in the job description and the candidates we thought were not a fit at first could be a fit after the update. In that case it can be easier to go to that list and shortlist candidates again. After a reply kicks in for a posting, it would have been great to get a notification.

Pros

Tracker has excellent customer service - very personal, professional and quick to respond! We mainly dealt csr and she is amazing! Her coaching is thorough and she communicates patiently and clearly. She provided us with useful ideas in making our tracker use more effective! Coming to the Tracker software, I must say that it is user-friendly, pocket-friendly and customizable to fit into one's needs!

Cons

Found the product a little time consuming as it does not sort data when clicking on columns. Sourcing from job sites can also be made more user friendly and a better snippet of the profile can be provided. The view of the snippet as well as the resume (it may be the font or the font size) and the alignment looks very different from the actual view of the resume. Saving a draft is not possible like how it can me done in other email providers. While there have been other minor hiccups every now and then, they have been corrected within 24 hours by the responsive Tracker team.

GP
AvatarImg

Gillian P.

Staffing and Recruiting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent

Reviewed 3 years ago

The experience has been wonderful and it's the client service that puts it above and beyond. From working directly with [SENSITIVE CONTENT] in the beginning to [SENSITIVE CONTENT] now, we could not be happier with the support and insight.

Pros

Using tracker changed the way we ran our daily processes. It has improved efficiency and has allowed us to grow and expand our business with ease

Cons

Looking back, the integration was a bit challenging. In hingsight, we should have adapted to what Tracker had already identified in terms of process as opposed to using our outdated ways

Tracker FAQs

Q. What type of pricing plans does Tracker offer?

Tracker has the following pricing plans:
Starting from: $80.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Tracker?

Tracker has the following typical customers:
Mid Size Business, Small Business


Q. What languages does Tracker support?

Tracker supports the following languages:
English


Q. Does Tracker support mobile devices?

Tracker supports the following devices:
Android, iPad, iPhone


Q. Does Tracker offer an API?

Yes, Tracker has an API available for use.


Q. What other apps does Tracker integrate with?

Tracker integrates with the following applications:
Microsoft Outlook, RightSignature, Indeed, WhatsApp, Daxtra, Zapier, QuickBooks Online Advanced, Gmail, Docusign, Broadbean, LinkedIn Recruiter, Zipwhip, TextUs, Microsoft Teams, CloudCall, RingCentral Engage Voice, Textkernel, LogicMelon, Google Calendar, RocketReach, Xero, HubSpot CRM


Q. What level of support does Tracker offer?

Tracker offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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