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Ruby Receptionists Logo

Human-powered virtual receptionist for small businesses

Table of Contents

Ruby Receptionists - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Ruby Receptionists overview

What is Ruby Receptionists?

Ruby Receptionists is a virtual receptionist and live chat solution trusted by small businesses across the US. The service provides 24/7 coverage with highly-skilled conversationalists who know how to turn even the shortest interactions into big wins.

Features include virtual receptionists available around the clock to answer calls and engage website visitors. Multichannel solutions allow customers to reach the business via phone, live chat, email, and more. Proprietary tools empower fast answering speeds, robust scheduling, new client intake, payment processing, and other capabilities. The virtual switchboard routes calls by name or department. Staff can access local weather and maps to better assist callers.

There is also a focus on setting businesses up for success. Integrations sync Ruby Receptionists with many platforms and tools small businesses already use. Practical resources help owners market and grow. A commitment to diversity, equity and inclusion permeates internal culture. Extensive training equips staff with expertise in areas like conflict resolution and active listening.

Starting price

140usage based /
per month

Alternatives

with better value for money

Ruby Receptionists’s user interface

Ease of use rating:

Ruby Receptionists reviews

Overall rating

4.2

/5

10

Positive reviews

70

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.70/10
Rating distribution

5

4

3

2

1

6

2

1

0

1

Who uses Ruby Receptionists?

Based on 10 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Law Practice
Construction
Legal Services
Non-Profit Organization Management
Others

Use cases

Conversational AI Platform
Call Center
Customer Support
Live Chat

Ruby Receptionists's key features

Most critical features, based on insights from Ruby Receptionists users:

Live chat
Chatbot

All Ruby Receptionists features

Features rating:

Activity dashboard
AI/Machine learning
Alerts/Escalation
API
Automatic call distribution
Autoresponders
Blended call center
Call center management
Caller id
Call logging
Call reporting
Call routing
Call tracking
Call transcription
Call transfer
Chatbot
Chat/Messaging
Chat Transcript
Communication management
Computer telephony integration
Credit card processing
CRM
Customer communication
Customizable branding
Customizable forms
Dashboard
Event triggered actions
Inbound call center
Interaction tracking
IVR
Lead capture
Live chat
Mobile access
Monitoring
Multi-Channel communication
Multi-Location
Online booking
Online payments
Outbound call center
Proactive chat
Queue management
Real-Time analytics
Real-time consumer-facing chat
Real-Time data
Real-Time monitoring
Real-Time notifications
Reporting/Analytics
Search/Filter
Surveys & feedback
Third-Party integrations
Transcripts/Chat history
Transfers/Routing
Voice mail
Website integration

Ruby Receptionists alternatives

Ruby Receptionists logo

Starting from

140

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
LiveAgent logo

Starting from

15

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zendesk Suite logo
visit website

Starting from

39

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Tidio logo

Starting from

24.17

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Ruby Receptionists pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Chat Ruby 10

140

Per month

Features included:

  • 24/7/365 Live Chat
  • Chat Transcripts
  • Chat-Call Connection
  • FAQs
  • Lead Capture
  • Mobile App

Chat Ruby 30

330

Per month

Features included:

  • 24/7/365 Live Chat
  • Chat Transcripts
  • Chat-Call Connection
  • FAQs
  • Lead Capture
  • Mobile App

Chat Ruby 50

510

Per month

Features included:

  • 24/7/365 Live Chat
  • Chat Transcripts
  • Chat-Call Connection
  • FAQs
  • Lead Capture
  • Mobile App

Call Ruby 50

245

Per month

Features included:

  • 24/7/365 Live Answering
  • Bilingual Answering
  • Appointment Scheduling
  • Lead Capture
  • Zapier Integration
  • Mobile App
  • HIPAA-Compliant Answering
  • Chat-Call Connection
  • Call Routing
  • Voicemail
  • Custom Hold Music
  • DCI
  • PCI-DSS Compliant Payment Collection
  • Online Portal
  • Reporting
  • Robocall Spam Filter
  • Outbound Call Support
  • Appointment Confirmations
  • Choose Your Caller ID Mobile App Calling
  • Choose Your Caller ID Mobile App Texting
  • Choose Your Caller ID Desktop Calling
  • After-hours Call Routing
  • VIP Caller Safelists
  • Free Local or Toll-Free Number

Call Ruby 100

385

Per month

Features included:

  • 24/7/365 Live Answering
  • Bilingual Answering
  • Appointment Scheduling
  • Lead Capture
  • Zapier Integration
  • Mobile App
  • HIPAA-Compliant Answering
  • Chat-Call Connection
  • Call Routing
  • Voicemail
  • Custom Hold Music
  • DCI
  • PCI-DSS Compliant Payment Collection
  • Online Portal
  • Reporting
  • Robocall Spam Filter
  • Outbound Call Support
  • Appointment Confirmations
  • Choose Your Caller ID Mobile App Calling
  • Choose Your Caller ID Mobile App Texting
  • Choose Your Caller ID Desktop Calling
  • After-hours Call Routing
  • VIP Caller Safelists
  • Free Local or Toll-Free Number

Call Ruby 200

705

Per month

Features included:

  • 24/7/365 Live Answering
  • Bilingual Answering
  • Appointment Scheduling
  • Lead Capture
  • Zapier Integration
  • Mobile App
  • HIPAA-Compliant Answering
  • Chat-Call Connection
  • Call Routing
  • Voicemail
  • Custom Hold Music
  • DCI
  • PCI-DSS Compliant Payment Collection
  • Online Portal
  • Reporting
  • Robocall Spam Filter
  • Outbound Call Support
  • Appointment Confirmations
  • Choose Your Caller ID Mobile App Calling
  • Choose Your Caller ID Mobile App Texting
  • Choose Your Caller ID Desktop Calling
  • After-hours Call Routing
  • VIP Caller Safelists
  • Free Local or Toll-Free Number

User opinions about Ruby Receptionists price and value

Value for money rating:

Ruby Receptionists integrations (6)

Ruby Receptionists support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Phone Support
Email/Help Desk
FAQs/Forum

Training options

Documentation

Ruby Receptionists FAQs

Q. Who are the typical users of Ruby Receptionists?

Ruby Receptionists has the following typical customers:
Small Business, Freelancers

These products have better value for money


Q. Does Ruby Receptionists support mobile devices?

Ruby Receptionists supports the following devices:
iPhone, Android, iPad


Q. What level of support does Ruby Receptionists offer?

Ruby Receptionists offers the following support options:
Knowledge Base, Phone Support, Email/Help Desk, FAQs/Forum

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