Our company, Luckless Clothing, has been searching for a service that can help assist us with tracking merchandise sales from within our storefront, as well as our online marketplace. StitchLabs not only meets those needs, but exceeds them. They've been such a valuable asset to helping us manage our inventory, and not waste valuable man hours hand counting our stock of well-over 150 items. You can only imagine how confusing it was counting stock three times a week, wasting hours upon hours making sure that we weren't selling items online that were sold here in store. It was an utter nightmare, and Stitch helped us alleviate those pains. It is extremely easy to integrate into your website, or into nearly any platform you currently use like Storenvy, Etsy, or other big sales marketplaces. In addition, Stitch does a fantastic job integrating into our Square Stand for our in-store sales, and helps us keep up to date information and purchasing trends for all of our sales channels. I would recommend anyone to use Stitch if this is an issue that you struggle with.
-FANTASTIC inventory controls, easy to update products by downloading .CSV and then re-uploading it for mass changes to stock. -The REPORTS section is incredible. It does all of the comparisons, product tracking, and sales information for you to see what's been selling the best, analyze profits, and shows you so much more! This is by far one of the best assets to being involved with Stitch. -Allows for multiple sales channel information, so you can work on multiple websites and see which channels are performing better. -Gosh, there's so much more; such as having the ability to work with drop shipping products from wearhouse's, implementing shipping websites to help you work with mailing labels, and ordering products with their invoice services. Overall, Stitch is a FANTASTIC PRODUCT! I highly recommend this to everyone.
-One of the biggest cons that I have with Stitch though, is that they do not offer Phone support unless you pay a hefty premium for it. This is one big draw back when you have issues with Stitch integrating with other platforms due to these other platforms changing code, etc... Sometimes it is substantially easier to get on a phone with a Rep or Tech from Stitch, and talk about these issues in real time, rather than waiting on a rep to get back to you via E-Mail. This can get frustrating from time to time, however, they do get back to you between 12-24 hours later. They do offer "Getting Set-Up" phone calls with reps that guide you through the installation, integrations, etc... and that is a great service, however Tech Support I believe should be included with the price you do pay for Stitch. -Upgrades cost $$$, and these upgrades are a sort of "A-La-Carte" style unless you really get into the higher pricing structures. It can be pricey for a small business to really get into the big benefits of using StitchLabs, however based on our interactions and experience with Stitch, it is very valuable to have some of these upgrades.
I am grateful to have found this inventory management system when I launched my clothing line several years ago. Currently I sell two collection of 30 styles per year in multiple colorways through a variety of channels: Wholesale boutiques, retail outlets, consignment accounts, private clients, on-line store and through a series of sales representatives. My inventory exists in multiple locations and is sold daily to each of these outlets. Stitch Labs has helped me with many of the hurdles of growing a business. This software continues to improve year after year.
1.) This software is great for fashion/clothing businesses that have numerous products and product variants, such as style, size, color. It allows you to add as many custom variants that you need per product. 2.) Easy entering Purchase Orders for products received that immediately updates your on-hand inventory. 3.) Order entering is seamless with a great interface and search feature for existing products. 4.) The ability to create a packing list for all orders is by far my favorite feature. This is great if you work with large wholesale orders and consignment accounts. 5.) Inventory look up for stock versus "committed" in open orders is key to daily selling. 6.) Integration with on-line selling platforms such as Big Commerce is extremely helpful in managing your own webshop. 7.) The Invoice & Payment "push" feature to Quickbooks Online is a great help. 8.) If you make a request for a feature, your voice is heard and they will consider adding it to their "to do list"
1.) Stitchlabs does not yet have a feature that can merge existing contacts. This currently has to be done manually. 2.) For Invoicing, it does not automatically calculate due date for Net 15, Net 30 options. 3.) The invoice "push" feature to Quickbooks on-line creates a new Stitch Labs generated contact and required you to merge the contact in Quickbooks which is time consuming.
I read about the great reviews on the internet about stitch labs. Guess what, I tried it twice in 6 months time; it turned out to be a waste of time to say the least. The biggest bug stitch has is inability to work with ebay listings (they require all ebay listings to be 30 days duration. We followed their rules - delete all GTC listings and created them under 30-day duration. Yes, right we lost our sales history, like how many sold under GTC listings). Even you have changed all ebay listings to 30days, still it will cause problems for your ended listings with GTC duration - stitch will auto list those that you've ended. We had this situation 6 months ago and 6 months later they still have not fixed it, which caused quite a chao to our ebay listings and business - I had to manual delete each of the activated listings forced by stitch in every 10-15 minutes. I guess stitch should have not advertise it integrates with ebay while it's not yet, to say the least. In addition to this issue, we also observed that there are sometimes a system down on their server - we noticed that orders pulled from stitch and shipped via shipstation did not get updated status back to the marketplaces. This was frustrating because (1) we were not sure if those orders were actually shipped or not; (2) orders can be marked as shipped late if tracking is not uploaded in 1-2 business days. There are some other smaller bugs they may have, but those are the biggest two. I understand no system is perfect; however, I do not think a company should advertise service/products for sale if they are not ready for the public. I really wanted to love stitch but to me my experience with them was a total disaster. Emailed them about our bad experience and problems we found. No apologies ever said. Extremely disappointed. I wouldn't recommend stitch labs to anyone who sells on ebay. Thanks and good bye to stitch - there are plenty of programs out there that does not require 30-day duration listing on e
easy to use great customer support
inability to integrate with ebay system serve down
I'm one of the co-founders of Stitch Labs. Thank you for your note. GetApp has built in the ability to respond to reviews recently, so I wanted to reach out and first of all apologize for the trouble you experienced while using Stitch. The last thing we ever want to do is hinder a businesses ability to operate efficiently. We started the company to help make life easier for our customers and are working hard with thousands of businesses to do just that.
I've addressed your two major issues below. Please feel free to let us know if you have any other questions. We're happy to help.
1. eBay GTC listings: While it looks like a listing stays up for eternity when you deem it GTC, eBay actually creates a new ID on the back end after 30 days. You're not able to see this ID, but our system recognizes it as a new product and imports it into Stitch again, causing duplicate inventory items. This is why we currently require all listings to end. Then, Stitch will automatically re-list the original item within a couple minutes once the time period (e.g. 30 days) is over, and the re-listed product has the same eBay ID on the backend because eBay didn't have the opportunity to create a new ID automatically. Our engineers are continually working to close this gap, but at this time, our current process is most effective. More to come in the future, should that change.
2. Server issues: We launched our new platform on June 1st. Along with our new platform, we launched many upgrades to our back-end infrastructure that would allow us to scale with companies well into the future. I admit, there were some rocky times from June - July and I apologize for that. You can see from the many reviews prior to yours that our customers are very happy with Stitch. We underestimated how all the moving parts would impact our customers and we should have done a better job at communicating. We will be better going forward.
Our transition is complete now. Our new platform and infrastructure are in place and we're excited to be moving forward. We're launching new features every two weeks and more integrations are coming soon. While the transition was difficult, we wanted to get our new platform in place well in advance of the holidays.
Again, I apologize for the problems we caused while you were using Stitch. We'll be here and would be happy to have you back, if you want to give it another shot.
Have a great holiday season and thank you for trying Stitch.
Easy to use, but you need to understand the structure of how the software works. A background in inventory management and using SKUs is helpful. Does everything it is supposed to do. Works in the background as you make sales to keep everything in tune.
Stitch Labs allows you to seamlessly sync your inventory levels among all your retail channels. From WooCommerce to eBay to Amazon, when an item sells on once channels the inventory levels are adjusted everywhere. This saves time and money, and allows you not to oversell.
Some aspects can be tricky to setup, but the documentation and customer service are right there to help you. Quite a bit of reporting features and I personally don't use much, but the options are there.
Likelihood to recommend: 10/10
Not sure how we would manage our business without Stitch! We started using Stitch Labs a couple of years ago now and keep finding new ways to make it even more central to efficient and effective operations. And Stitch keeps adding more ways to make the platform even better. The recent updates including bundling filled a hole we were missing, and the feature (and others) came directly out of user feedback. Even when there are issues Stitch has been fantastic, with extremely responsive and personal customer service (Thanks Con!) and great communications. Their twitter status account keeps me updated if there are any issues and those have been few and far between. We use Stitch to manage our entire process, from sending POs to our manufacturer, to receiving and synching inventory, managing billing & fulfillment across multiple service platforms, and our central hub for all order management, shipping, customer contacts/crm, and more. We're taking orders in real time at tradeshows now, too, so I can take the order and bill the card for a deposit before the buyer even leaves the booth. I look forward to it cutting down on those "bad" orders going forward. Stitch was basically made for us, whether it is on Shopify alone with the great integration here or across multiple platforms, online and now even offline.
Fantastic customer support. (Hi Con!) Great platform, does what I need, new back end is fast and has been reliable
It is SaaS, so it does what it does and if you want to work outside of that you can't. Well, except that they listen to their customers and add the most important features! Yay bundling.
Plans start at $799 and move up from there according to your unique business needs.
An online inventory control solution designed for growing multi-channel retail businesses, Stitch Labs simplifies operational challenges and provides users with a more holistic understanding of how their businesses are performing. The software automatically syncs a retailer’s inventory, orders, and sales across all channels, resulting in streamlined operational efficiencies and more strategic business decisions.
Ideally suited for multi-channel retailers that utilize one or more online sales channels, Stitch Labs is also frequently used by brick-and-mortar retailers, as well as wholesale channels. Key features include inventory syncing, multi-warehousing, FBA stock control, order management, analytics, accounting integrations, publishing listings, purchasing, and forecasting.
Stitch Labs offers a way for multi-channel retail businesses to simplify operations through the use of centralized inventories and powerful forecasting tools. Business owners who use Stitch Labs are able to create more time in their days by streamlining and automating manual inventory tasks. They can also get access to sales forecasts and actionable insights, which can then be used to make smarter business decisions.
Ultimately, Stitch Labs provides its users of a clearer view of where their businesses are at and where they are going. Inventory reporting features—such as product reports, sales forecasting reports, historic stock logs, and sales channel reports—become an integral component in diagnosing a retailer’s strengths and weaknesses. Stitch Labs is also able to simplify the order management process with shipment tracking, historical order imports, wholesale management, and even drop shipping capabilities.
Stitch Labs is able to keep stock availability updated across all online sales channels. Updates are made in real time as orders come in from customers on the web.
If you’re a retailer who sells on multiple channels, you’ll understand the value of inventory syncing right away. Let’s assume you have 30 pairs of red socks in stock at your warehouse. When an order comes in from Amazon, Stitch Labs will automatically update your inventory on the other channels you sell on. These channels could include Shopify or eBay, among many others.
Businesses that sell on multiple channels—such as Amazon, Shopify, and eBay—often need support for managing sales and inventory changes. Stitch Labs serves as a central command center for all order management issues. This helps drive the process forward and improves efficiencies for retailers that need help managing product shipping and fulfillment.
To prevent customers from slipping away from your business because of poor order management, Stitch Labs, allows you to centralize your orders before they get sent to shipping with the use of shipping integrations, such as ShipStation or Shipping Easy. You can also manage your wholesale orders along with traditional retail orders, without the need to switch between multiple online systems.
Retailers that use Stitch Labs are able to quickly generate new purchase orders (POs) based on accurate sales forecasts and stock level alerts. The software’s purchasing module streamlines the buying process, increases transparency about what stock is awaiting shipment, and ultimately improves supplier relations.
By creating a PO in your Stitch Labs account, all the pertinent information—including current product availability, typical purchase volume, and cost—will be available right away. To determine what stock is awaiting, view the Awaiting column in the Main Inventory view.
Stitch Labs is able to provide its users with a proprietary forecasting algorithm. This algorithm can be used to predict upcoming sales volumes, which in turn improves purchasing and operations for any retail or wholesale business.
The longer you use Stitch Labs, the more accurate your forecasting reports will become. You can review your latest sales forecast reports to see estimates of when your inventory is expected to sell out. Using this information, you can connect with suppliers in a timely manner and avoid back-orders or sell-outs.
Stitch Labs integrates with Quickbooks, Quickbooks Online and Xero. The web-based solution can automatically send sales, purchasing and inventory asset numbers into these systems.
Stitch Labs also integrates with sales channels such as Amazon, BigCommerce, eBay, Etsy, Magento, Store Envy, Square, Shopify, SparkPay, Vend, and WooCommerce; shipping solutions like ShipStation and Shipping Easy; payments providers like PayPal, Stripe, and Authorize.net; and analytics apps such as Google Analytics, Lokad, and Google Drive.
An API is available, and Stitch Labs is working closely with partners that are building additional integrations.
Pricing for Stitch Labs is available on a tiered basis, with functionality tailored based on the size of the business.