Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Exclusive for GetApp: Extend your unlimited, FREE trial to 21 days. Discounts available for yearly plans.
Cathie Peterson, President
We have been really happy so far using StitchLabs. It is fairly easy to use and they are pretty responsive to questions, etc.
A verified reviewer
I jumped on board as soon as stitch launched the woocommerce addon in excitement, quickly hit the wall with integration and execution. problem after problem, connection issues, import issues, and hell to get support! one of our issues was importing our large order history - we thought this was crucial for reporting. in the beginning i learned very quickly i had to pay extra for phone support - the online chat was buggy as hell, i had left dozens of chat messages and got replies back off and on. when i did get in touch they were helpful and nice, but would often pass the issue on to their "engineers" which NEVER got back to me. i had to get support to manually push hundreds of orders as they would not sync! Even after i paid for phone support you have to book calls!!! good luck getting same day support! Currently i am dealing with an issue i reported months ago - with no response from any engineer, any sales that come through with coupon codes used do not get marked as paid, instead are marked with partial payments. to finalize the orders so they can be packed in shipstation one has to manually go into orders - awaiting payment - and go into each order and add a payment for the missing few pennies ( stitch cannot calculate the numbers correctly! ) the only reply was that this is part of stitches core functionality and most likely not be changed!!!! How can an ecommerce site operate with no coupon codes? it takes hours to manually add payments to each order! i have verified this with stitch staff and they are making zero effort to fix the issue. if this can be corrected i would be amazed but i cannot hold my breath. I don't understand how any other companies could operate with these bugs.
I was able to review your case history and have responded via email. Customer service is extremely important to us and we'll do what we can to get you on the right track.
Angela Nielsen, Owner, The Sycamore Boutique & Scent Shop
That old saying is so true. Stitch has saved me hours of copy and paste drudgery in managing my multiple selling channels. I am always surprised that big venues such as Etsy do not provide a decent method of printing an invoice, but they don't and that is where Stitch shines. Stitch makes it easy for me to keep my orders organized and prevents a lot of order filling mistakes that used to happen when I was manually preparing invoices by copying the information and pasting into my own forms (how boring is that ?). I haven't even learned to use all the functions that are offered in my Stitch program - and there are a LOT. Don't know what I would do without it.
Marty Schneider, Alive Imports
Stitch labs helps me understand our processes with its visually pleasing layout and varied functionality. Been using it for a couple years with no problems.
A verified reviewer
After being lured in by all the promising reviews, I have absolutely had it with Stitchlabs. The promised integration with Woocommerce is fickle and mostly non-functioning. Support has been terrible. The interface itself would be useful alone, if it wasn't so buggy and if the product lists were easier to search. Oh my goodness, there is nothing as painful as not being able to sort products except by looking up one at a time through the search. That is a HUGE hurdle and extremely aggravating. I really, REALLY wanted to like it. I just can't. It makes me stress just thinking about using it.
I apologize for your frustration. Our goal is to help businesses be successful, not hinder them in any way.
I've reviewed your support history and after reviewing dozens of interactions it appears, with the exception of your WooCommerce configuration issue that needed to be escalated to our engineers, they were responded to within a day. As you can see from many of the reviews you referenced, our support team is greatly dedicated to helping customers. We pride ourselves on stellar support and we want to help you in the same way.
With regard to pricing, we have thousands of customers to support. We offer excellent email support on our starter plan, but need to be mindful of the customers paying a premium for phone support. You have the ability to upgrade at any time.
In your last interaction, our engineers provided you with the Request and Response code to share with your IT consultant to make sure your servers are configured correctly. Your account is still open. Please share that information with your IT consultant and let us know how we can help. We want to make sure you are in a position to be successful and will continue to work with you until that happens.
Thank you for working with us. I'm sure we can get this corrected.
Lupe Molina, Customer Service at SpaOrder
This is my first time working with Stitch, and I love it. It was really easy to learn. It allows me to have multiple windows open and that way I am able to do different projects at the same time. In our company we are creating new accounts all the time and with it becomes a lot faster and easier.
Tara Gross, Eco-conscious Entreprenuer, Small Business Promotor, Retail Store Owner
Stitch Labs has saved me so much time running my online and brick & mortar business. We sell online with BigCommerce and use Square Stand in store. Before integrating with Stitch Labs, I had to manually enter all local sales into our website and hope that the inventory came out right. Now that everything automatically gets done, I'm saving hours every week. We haven't had any issues with oversells since using Stitch Labs to integrate our online and local business. It's made things better for us and for our customers.
Emma Hill, Store Manager and Purchasing Manager at The Friendly Fox
Stitchlabs has been an essential piece to my new toy store success. It not only integrates all of my business together through Square but it allows me to analyze my business critically through reports for sales, customers and all of my product. Each and every one of there reps I have spoken to have solved or answered all of my issues I may have. This system is simple and streamlined I would highly recommend it.
Megan MacDonald, CEO at Sasa Designs by the Deaf
We are a small but incredibly busy and complex organization that manufactures jewelry abroad (Kenya) and imports and distributes in the US. We have one full time staff person in the US, but manage a couple thousand pieces a month and multiple sales channels. The Stitch interface is incredibly user friendly and interfaces with all of our other software (Big Commerce, Shipping Easy, Square etc.). We love the reports feature and the ability to conduct all business from one central area. Customer service is phenomenal too!
ASIC Verification Engineer ( company, 10001+ employees)
Prior to Stitch i would call it the dark ages. Excel sheets and hating getting orders due to this. We started small and are a little bigger now but we strongly feel the growth is because (in part) to stitch. Growing in different markets has been aided tremendously by stitch.
Below are some frequently asked questions for Stitch Labs.
Page last modified