Stitch Labs Pricing, Features, Reviews & Comparison of Alternatives

Stitch Labs Reviews

Stitch Labs

Simple Inventory Management

4.6/5 (164 reviews)
15,924     4,279

Stitch Labs is a leading inventory management platform that automatically syncs multichannel stock, sales, purchase orders, and fulfillment to give retailers greater visibility, efficiency, and control across their business. With the power of Stitch’s cloud-based platform, modern retailers can more easily reduce costs, maximize profitability, and intelligently scale their omnichannel operations to meet customers needs.

Stitch centralizes your inventory, sales, and fulfillment data into a single dashboard, offering 30+ real-time reports and forecasting insights for smarter purchasing, allocations, and pricing decisions.

Seamlessly integrate Stitch with Amazon, eBay, Etsy, Shopify, Shopify Plus, Bigcommerce, WooCommerce, Magento, Square, Quickbooks Online, Xero, inDinero, ShipStation, Shipwire, DCL Logistics, Shipping Easy, Stripe, Scout, and More!
www.stitchlabs.com

Stitch Labs Reviews (164)

Most positive review

 The perfect WOO Solution

We have over 300 skus in our online shop and tracking inventory / orders was becoming a headache. Luckily I came across Stitch Labs which has everything we needed and more. My time spent on managing orders/inventory went from 4 hours to 1 hour a day. The integration was done within hours and the ...

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Reviewed 8th of October, 2015 by Brick Randall

Most critical review

 Stitch Labs Mediocrity for

-No functionality to accommodate clients that are on Net 30. Order stays open, leaving you at risk for overselling. -We were also told that you could bundle products and we were thrilled with this feature, however...it has made for an inventory NIGHTMARE! If you have 1 Small in stock and one ...

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Reviewed 21st of April, 2016 by Chief Operating Officer

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Stitch Labs Category Leaders

Reviews
Integrations
Mobile
Media
Security

#5 in Inventory Management

View full ranking
55
12
13
0
16
14

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Stitch Labs Screenshots (13)

Stitch Labs screenshot: Stitch Labs DashboardStitch Labs screenshot: Stitch Labs InventoryStitch Labs screenshot: Stitch Labs InventoryStitch Labs screenshot: Stitch Labs OrdersStitch Labs screenshot: Stitch Labs OrdersStitch Labs screenshot: Stitch Labs Purchase OrdersStitch Labs screenshot: Stitch Labs Purchase OrdersStitch Labs screenshot: Stitch Labs Purchase OrdersStitch Labs screenshot: Stitch Labs ContactsStitch Labs screenshot: Stitch Labs InventoryStitch Labs screenshot: Stitch Labs ReportsStitch Labs screenshot: Stitch Labs IntegrationsStitch Labs screenshot: Stitch Labs Integrations

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Mid Size Business, Small Business
Devices Supported
Mac, Windows, Web-based
Supported Countries
Australia, Canada, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Stitch Labs Pricing

Starting from: $499.00/month
Pricing model: Subscription

Plans start at $499 and move up from there according to your unique business needs.

Competitors Pricing

Orderhive

Starting from: $49.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Ecwid

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Finale Inventory

Starting from: $149.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Stitch Labs also visited

Key Features of Stitch Labs

  • Auto sync online and offline sales channels
  • Powerful reports & analytics for smart business decisions
  • Create and manage product bundles to increase volume
  • Integrate with eBay, Amazon, Shopify, BigCommerce, Etsy
  • Integrate with PayPal, Square, and ShipStation
  • Manage accounting with QuickBooks and Xero integration
  • Analyze sales down to product option with custom reports
  • Dashboard to see quickly see order status
  • Multi-user, multi-location capable
  • Export data to CSV, PDF, or Google Drive
  • Automatically create and save purchase orders

Benefits

CENTRALIZE INVENTORY, DATA, AND OPERATIONS across all channels and fulfillment locations.

AUTOMATE AND INTEGRATE critical inventory, operations, sales, shipping, financial, and business systems.

CUSTOMIZE OPERATIONAL WORKFLOWS to meet and scale with your unique business needs.

Alternatives to Stitch Labs

GetApp Analysis

An online inventory control solution designed for growing multi-channel retail businesses, Stitch Labs simplifies operational challenges and provides users with a more holistic understanding of how their businesses are performing. The software automatically syncs a retailer’s inventory, orders, and sales across all channels, resulting in streamlined operational efficiencies and more strategic business decisions.

Ideally suited for multi-channel retailers that utilize one or more online sales channels, Stitch Labs is also frequently used by brick-and-mortar retailers, as well as wholesale channels. Key features include inventory syncing, multi-warehousing, FBA stock control, order management, analytics, accounting integrations, publishing listings, purchasing, and forecasting.

What is Stitch Labs?

Stitch Labs offers a way for multi-channel retail businesses to simplify operations through the use of centralized inventories and powerful forecasting tools. Business owners who use Stitch Labs are able to create more time in their days by streamlining and automating manual inventory tasks. They can also get access to sales forecasts and actionable insights, which can then be used to make smarter business decisions.

Ultimately, Stitch Labs provides its users of a clearer view of where their businesses are at and where they are going. Inventory reporting features—such as product reports, sales forecasting reports, historic stock logs, and sales channel reports—become an integral component in diagnosing a retailer’s strengths and weaknesses. Stitch Labs is also able to simplify the order management process with shipment tracking, historical order imports, wholesale management, and even drop shipping capabilities.

Main Features

Inventory Syncing

Stitch Labs is able to keep stock availability updated across all online sales channels. Updates are made in real time as orders come in from customers on the web.

If you’re a retailer who sells on multiple channels, you’ll understand the value of inventory syncing right away. Let’s assume you have 30 pairs of red socks in stock at your warehouse. When an order comes in from Amazon, Stitch Labs will automatically update your inventory on the other channels you sell on. These channels could include Shopify or eBay, among many others.

Order Management

Businesses that sell on multiple channels—such as Amazon, Shopify, and eBay—often need support for managing sales and inventory changes. Stitch Labs serves as a central command center for all order management issues. This helps drive the process forward and improves efficiencies for retailers that need help managing product shipping and fulfillment.

To prevent customers from slipping away from your business because of poor order management, Stitch Labs, allows you to centralize your orders before they get sent to shipping with the use of shipping integrations, such as ShipStation or Shipping Easy. You can also manage your wholesale orders along with traditional retail orders, without the need to switch between multiple online systems.

Purchasing

Retailers that use Stitch Labs are able to quickly generate new purchase orders (POs) based on accurate sales forecasts and stock level alerts. The software's purchasing module streamlines the buying process, increases transparency about what stock is awaiting shipment, and ultimately improves supplier relations.

By creating a PO in your Stitch Labs account, all the pertinent information—including current product availability, typical purchase volume, and cost—will be available right away. To determine what stock is awaiting, view the Awaiting column in the Main Inventory view.

Forecasting Reports

Stitch Labs is able to provide its users with a proprietary forecasting algorithm. This algorithm can be used to predict upcoming sales volumes, which in turn improves purchasing and operations for any retail or wholesale business.

The longer you use Stitch Labs, the more accurate your forecasting reports will become. You can review your latest sales forecast reports to see estimates of when your inventory is expected to sell out. Using this information, you can connect with suppliers in a timely manner and avoid back-orders or sell-outs.

Integrations

Stitch Labs integrates with Quickbooks, Quickbooks Online and Xero. The web-based solution can automatically send sales, purchasing and inventory asset numbers into these systems.

Stitch Labs also integrates with sales channels such as Amazon, BigCommerce, eBay, Etsy, Magento, Store Envy, Square, Shopify, SparkPay, Vend, and WooCommerce; shipping solutions like ShipStation and Shipping Easy; payments providers like PayPal, Stripe, and Authorize.net; and analytics apps such as Google Analytics, Lokad, and Google Drive.

An API is available, and Stitch Labs is working closely with partners that are building additional integrations.

Pricing

Pricing for Stitch Labs is available on a tiered basis, with functionality tailored based on the size of the business.

Bottom Line

  • Centralized online inventory management solution
  • Ideal for growing multi-channel retailers
  • Provides a strong operational foundation
  • Simplifies the operational challenges of growing a multi-channel retail business
  • Focused on reliability, support and continual client education

Videos

Miguel Facusse

Stitch Labs is my Life Blood

14/02/2017

I use stitch labs to gather all my orders from all my sales channels. It automatically routes them to my fulfillment center, and if out of stock, uses Amazon FBA as a backup. Excellent resource for data collection too!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Lots of holes with this software

02/02/2017

I have recently joined a company as a financial consultant and have 25+ years using varied operating software (ERP, stand-alone, cloud-based, inventory...). The company I consult for is a distribution company that has several sales channels (3 Shopify and 1 Amazon) selling into both B-to-B and B-to-C customer base. Stitch software seems to work well on the inventory movement side with the syncing from the sales channels as well as shipping the units via ShipStation. So...no issues there... However, on the reporting side and syncing to an integrated accounting solution (we currently use Xero) is where the "holes" begin. Be ready to have the accounting team spend countless hours trying to reconcile Stitch to your accounting system... FIRST ISSUE: is with the closing of a sales order - there are 4 action buttons (pack, ship, invoice, and pay) that need to be completed in order to close the order. At that point, the order (invoice) is synced with Xero. This may work for most B-to-C activity but will not work with B-to-B (selling into wholesalers. Most payment terms offered to wholesalers are net terms (30, 60, 90...). So...the order cannot be closed out until payment is received which will be 1-2 accounting periods later. So the revenue recognition will not be accurate. Companies that carry inventory should confirm to using the accrual method of accounting, not the cash method. Stitch says there is a way to manually close an order...but again this involves a lot of review and the manual closing of several orders. My issue is that Stitch should recognize a sale once the order is shipped, not when the invoice is paid... This is accounting as it's basic (if you're utilizing the accrual method). SECOND ISSUE: we have also encountered numerous syncing issues. You always need to review your accounting software for missed invoices synching from Stitch. It is now Feb 2, 2017, and issue with invoices not synching since Jan 27th...So that will need to be address and reconciliation will need to take place. This issue seems to occur every month, thus, there's a lot of time wasted trying to connect with customer support to rectify the issue. THIRD ISSUE: is that Stitch does not have a "true" sales report. They have 2 basic "sales" reports (Sales by Product and Sales by Variant). Both reports have date parameters so you run a date specific report. The issue is that the Stitch sales report include both OPEN and CLOSED orders. It states it is a sales report but it will never tie back to your sales amount posted in your integrated accounting software. You can get close with the reconciliation but will need to manually back out the open sales order data. Our team here has spent countless times communicating our issues with customer service (either through email, chat or telephone). Quite often if we contact them 2-3 times on the same issue, we may receive 2-3 conflicting solutions. So...you leave the communication more confused than when you started (in this case it was on reconciling sales using existing Stitch reporting). FOURTH ISSUE: COGS. Stitch pushes a manual entry of COGS information to the integrated accounting software only 1-TIME per month. It should show up in your Accounting software as a "draft" journal entry ready for review and posting. We have not seen this monthly journal show up over the past year. So, trying to account for COGS can me was done but you will need to spend lots of hours and run a multitude of reports to make sense of the data. Your COGS entry will not be exact but close. For the bean counters...booking COGS that gets you a close result does not work. You really need to have exact data. My big issue is that Stitch does not allow for daily COGS posting. Thus, if you're working on trying to provide financial updates to management, having them wait until the end of the month does not work. There are certainly lots of potential with this software but first, fix the back-end side.

Pros

- the look and feel, no issues - the pricing, no issues - handling the movement of inventory units to/from the sales channels, no issues

Cons

- reporting has lots of holes in it - perpetual syncing issues to the integrated accounting solution - the syncing of COGS data to the integrated accounting solution can only be done monthly - recognition of revenue for customers with "net" terms does not conform to the accrual method of accounting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering Stitch Labs

- my recommendation to Stitch to have them invest in the back-end of their software, primarily the reporting and proper syncing of data to the integrated accounting solution. This process needs to be properly reviewed and signed off by a CPA or auditing firm. Per my communication with Stitch, they state they are an inventory management platform company and not an accounting solutions provider and, thus, some of the issues are not their problem...Big mistake...if you offer an inventory management solution, make sure the data or output from the inventory management solution can be properly integrated with an accounting software. If Stitch can invest the proper time and money to correct the back-end, then they will have a decent, respectable product. If not, it will continue to create issues for accountants properly booking the inventory related transactions (Sales, COGS, Inventory...) into their software. This will ultimately skew financial reporting to management and wreak havoc should a company require a year-end audit or review. As well, it will create issues with tax reporting. My frustration after communicating my issues with their group...is that Stitch's involvement for continual improvement enhancements of their product is not in the foreseeable future.

Source: GetApp
Helpful?   Yes   No
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zona lisa

LOVE Stitch Labs!

02/02/2017

I loved them then and I love them now! What a huge help to have my invoicing and inventory all in one place. Stitch automatically imports all of my Etsy sales, and it's super easy to create my own invoicing for retail or wholesale orders.

Pros

ales channel, ship station & Xero integration

Cons

none so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Stitch Labs

Do this! I am so glad that I did.

Source: Capterra
Helpful?   Yes   No
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Daniel Murphy

Stitch's integration with XERO an utter disappointment.

23/01/2017

Stitch's inability to properly respond to customer service issues deprived our company of hundreds of hours of time which could have been reinvested in sales. Dump Stich before you sink too much time in a clunky platform with little to no support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
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Cherylyn Carpenter

Great Inventory Management

12/01/2017

This system has made it so much easier to plan out our large inventory orders. It tells you what you have sold of each SKU historically. The customer support is pretty good, though their chat feature has not been available much lately. I have used another inventory management company in the past and Stitch Labs is by far superior. Worth every penny!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Daniel Gordineer

Verified Reviewer

Overall one of the better solutions on the cloud but with its flaws

01/12/2016

We are grandfathered in from early stitchlabs pricing so we don't pay the $499 monthly price. Given that I miss out on upgrades as stitchlabs tries to phase out my $75/mo plan and force me to switch over. I use it with Shopify, Shipstation, Xero, Amazon, Paypal and Stipe. Eventually I will but not yet and here's the Pros and Cons why:

Pros

Here's why I stay and you probably would choose this platform: It's the better one out there. I tried almost all of them for a trial period and gave each a good try except cin7 which required too much time to setup. It's avg but it works and support will attempt to fix issues if they can be fixed. The amount of bugs on other platforms outweighed any feature advantage they had over stitch. And overall I needed this to work which it did except the XERO invoicing. Any other PRO is completely outlined in product reviews professionally written I just needed to fill in some cons.

Cons

It's slow! Well slow vs working on a software platform running on a central server. The cloud has it's perks such as ease of access but speed takes a hit. The service went down once this year during peek hours, that blew. The platform is still being developed and sometimes upgrades are rolled out too soon so users are forced to deal with bugs. Ex. Right now I have roughly 10 orders with custom items unable to be closed. It worked fine before but now they are just stuck and it's annoying. Support knows about the problem and couldn't give a time frame when this would be fixed (going on 3 weeks now.) Integration sucks with XERO! Invoices are constantly missing and we need to double check to make sure invoices get transferred. A manual push can be requested but still some don't get transferred. Support also knows about this but I think there's little hope for this fix. (going on 3-4 months with this one) To be fair I've seen this with other platforms as well so not sure who's at fault here. Support just let me know they need to fix something but couldn't elaborate. I think it has to do with repeat customers who's accounts already exist in XERO since those are usually the invoices missing. Development is slow and features that would make the platform more efficient are missing. Such as reporting, x-links within PO's Orders Inventory using variants, Sorting, etc just naming a few.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Stitch Labs

Overall it's worth my $75/Month and once they improve I will consider the new pricing plans if there's value.

Source: GetApp
Helpful?   Yes   No
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Sarah Collins

LOVE Stitch Labs!

29/06/2016

I've been using Stitch Labs since about the time they launched. I loved them then and I love them now! What a huge help to have my invoicing and inventory all in one place. Stitch automatically imports all of my Etsy sales, and it's super easy to create my own invoicing for retail or wholesale orders.

Pros

I love the integrations. I started out on Etsy, so having my sales from that platform automatically imported was exactly what I was looking for. I'm also looking to expand into my own e-commerce site and I love that it will also be able to be integrated! Customer service is great. They are prompt, personal and friendly!

Cons

I feel like adding in products can be a little tricky. After playing around with it for awhile, though, I have figured it out. I also feel that the current cost is a bit high for small one-man/woman creative companies. Because I started from the beginning and was grandfathered in, my monthly cost is lower than the advertised price. If this wasn't the case, I don't know that I would be able to afford it. I would love to see an option at a lower cost for me to be able to recommend to friends and colleagues who are just getting started in their own creative businesses and need a tool to keep them organized with inventory and invoicing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Stitch Labs

The tutorial videos are super helpful!

Source: Capterra
Helpful?   Yes   No
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Fritz Muegenburg

Just great! Helped me stay on point and focused on sales

27/04/2016

Selling individual products through multiple channels is the new normal. Stitch allowed me to track every detail and manage every transaction in a cohesive and professional manner. Pros: Sales channel, ship station & Xero integration Cons: no squarespace integration (but not stitches fault) Channels I use: Etsy, Square & manual

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Chief Operating Officer (Apparel & Fashion company, 1-10 employees)
Verified Reviewer

Stitch Labs Mediocrity for

21/04/2016

We manage multiple channels through Stitch. We've run into road block after road block. Everyone has order changes that come in after the initial order. While changes are easy to make, there's no way to automate sending order confirmations or shipping confirmations. It does integrate with Ship Station, which we've loved. But although they praised about that interface, if you have 2 packing slips/boxes associated with an order, it does not recognize that as 2 individual boxes in Ship Station. You end up having to Split the Shipment in ShipStation and then it closes the whole darn order in Stitch. If you have a partial shipment that goes out, you have to then update it in Stitch and in ShipStation. Stitch does not import the split shipment that you created in Ship Station. Lots of manual work. The QuickBooks integration is a nightmare. I wish you could map the fields the way you want them mapped. For instance, we have Companies and a Contact Person for each account. It only imports contacts and does not tie a company to a person. This is a nightmare on many fronts...both in QuickBooks, Stitch and ShipStation. Again, more manual entry required. Download a .csv, import to QB, try your best to get the info linked to an Account you already have created in QB. It's HOURS of fun!! (or DAYS of fun if you have a historical import.) We were also told about this barcode scanning and how easy it would make inventory counts. It is not functional. So,, unless you would like to add multiple other systems to supplement this product, then I would suggest going elsewhere. We're neck deep in it and after much time spent training employees and writing manuals on "How To" do things in Stitch, we're at a loss for words.

Pros

-It's great to see all your orders in one place. -It creates a beautiful invoice. -We love the ability to import a Purchase Order and mark it as received into inventory. -We like it's dashboard capabilities

Cons

-No functionality to accommodate clients that are on Net 30. Order stays open, leaving you at risk for overselling. -We were also told that you could bundle products and we were thrilled with this feature, however...it has made for an inventory NIGHTMARE! If you have 1 Small in stock and one store orders 5 different products that all pull from that bundle in size Small, you are then oversold by 4 units. -We have yet to see inventory sync successfully without constant counting and recounting of inventory. -No clear instruction on when to void an order, return an order, re-open an order and edit, what to do when an order is imported incorrectly. No edit ability. -When you partially fulfill an item, it sends the items on backorder to our website. Our website is set to auto-notify the client of the tracking # and what items ship and they've been getting shipping confirmations with the wrong information. -There is no clear way to notify clients of backorders without more manual typing and intervention. -Does not have the ability to print a pick list for our team to pull orders. -When you edit an order, it does not push the items to ShipStation for you to automatically add to your shipment. It takes hours to show up IF your lucky that it even shows up. -Stitch has taken our historical data and mixed order between contact and then the client history regarding their account made no sense. Client A had 3 of Client B's orders imported and when Client B placed a new order, it also went on Client A's account. We had to duplicate the order, invoice, payment, etc.: under a new account that didn't get imported. -No barcode scanning to ensure inventory accuracy.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
6 of 7 people found this review helpful
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Kyla O'Neill

Perfect for Product-Based Businesses

10/02/2016

I have been using Stitch Labs since 2012 and it is a great system for small product-based businesses, like mine. I can easily track inventory, manage wholesale and consignment accounts, create invoices, integrate with my Etsy store, and lots more. My favorite feature is reports--from inventory tracking to sales by customer type, there are lots of options. I just used reports to calculate my local sales tax and it was super easy. Customer service is also great via email--I just learned about a feature I never knew about that will make my production even more efficient! The platform was updated over the last couple years and it is significantly faster and more intuitive. I highly recommend Stitch Labs for small business owners!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

Who is Stitch Labs For?



  • Experience level: All experience levels
  • Industry: Retail and wholesale
  • Business size: All business sizes
  • Departments/roles: All departments
  • Budget/point: Prices start at $99 per month
  • Example customers: Chubbies, Nomad, Flash Tattoos, Farm Fresh Co.
Read the full GetApp Analysis