Our company, Luckless Clothing, has been searching for a service that can help assist us with tracking merchandise sales from within our storefront, as well as our online marketplace. StitchLabs not only meets those needs, but exceeds them. They've been such a valuable asset to helping us manage our inventory, and not waste valuable man hours hand counting our stock of well-over 150 items. You can only imagine how confusing it was counting stock three times a week, wasting hours upon hours making sure that we weren't selling items online that were sold here in store. It was an utter nightmare, and Stitch helped us alleviate those pains. It is extremely easy to integrate into your website, or into nearly any platform you currently use like Storenvy, Etsy, or other big sales marketplaces. In addition, Stitch does a fantastic job integrating into our Square Stand for our in-store sales, and helps us keep up to date information and purchasing trends for all of our sales channels. I would recommend anyone to use Stitch if this is an issue that you struggle with.
-FANTASTIC inventory controls, easy to update products by downloading .CSV and then re-uploading it for mass changes to stock. -The REPORTS section is incredible. It does all of the comparisons, product tracking, and sales information for you to see what's been selling the best, analyze profits, and shows you so much more! This is by far one of the best assets to being involved with Stitch. -Allows for multiple sales channel information, so you can work on multiple websites and see which channels are performing better. -Gosh, there's so much more; such as having the ability to work with drop shipping products from wearhouse's, implementing shipping websites to help you work with mailing labels, and ordering products with their invoice services. Overall, Stitch is a FANTASTIC PRODUCT! I highly recommend this to everyone.
-One of the biggest cons that I have with Stitch though, is that they do not offer Phone support unless you pay a hefty premium for it. This is one big draw back when you have issues with Stitch integrating with other platforms due to these other platforms changing code, etc... Sometimes it is substantially easier to get on a phone with a Rep or Tech from Stitch, and talk about these issues in real time, rather than waiting on a rep to get back to you via E-Mail. This can get frustrating from time to time, however, they do get back to you between 12-24 hours later. They do offer "Getting Set-Up" phone calls with reps that guide you through the installation, integrations, etc... and that is a great service, however Tech Support I believe should be included with the price you do pay for Stitch. -Upgrades cost $$$, and these upgrades are a sort of "A-La-Carte" style unless you really get into the higher pricing structures. It can be pricey for a small business to really get into the big benefits of using StitchLabs, however based on our interactions and experience with Stitch, it is very valuable to have some of these upgrades.
We are grandfathered in from early stitchlabs pricing so we don't pay the $499 monthly price. Given that I miss out on upgrades as stitchlabs tries to phase out my $75/mo plan and force me to switch over. I use it with Shopify, Shipstation, Xero, Amazon, Paypal and Stipe. Eventually I will but not yet and here's the Pros and Cons why:
Here's why I stay and you probably would choose this platform: It's the better one out there. I tried almost all of them for a trial period and gave each a good try except cin7 which required too much time to setup. It's avg but it works and support will attempt to fix issues if they can be fixed. The amount of bugs on other platforms outweighed any feature advantage they had over stitch. And overall I needed this to work which it did except the XERO invoicing. Any other PRO is completely outlined in product reviews professionally written I just needed to fill in some cons.
It's slow! Well slow vs working on a software platform running on a central server. The cloud has it's perks such as ease of access but speed takes a hit. The service went down once this year during peek hours, that blew. The platform is still being developed and sometimes upgrades are rolled out too soon so users are forced to deal with bugs. Ex. Right now I have roughly 10 orders with custom items unable to be closed. It worked fine before but now they are just stuck and it's annoying. Support knows about the problem and couldn't give a time frame when this would be fixed (going on 3 weeks now.) Integration sucks with XERO! Invoices are constantly missing and we need to double check to make sure invoices get transferred. A manual push can be requested but still some don't get transferred. Support also knows about this but I think there's little hope for this fix. (going on 3-4 months with this one) To be fair I've seen this with other platforms as well so not sure who's at fault here. Support just let me know they need to fix something but couldn't elaborate. I think it has to do with repeat customers who's accounts already exist in XERO since those are usually the invoices missing. Development is slow and features that would make the platform more efficient are missing. Such as reporting, x-links within PO's Orders Inventory using variants, Sorting, etc just naming a few.
Likelihood to recommend: 8/10
It's a great inventory management system. The cons I listed are minor and don't take away from the overall system.
We use Stitch Lab purely for our inventory management. It seamlessly integrates our e-commerce sites (Shopify/Amazon) with our shipping software Shipstation. So it creates a centralized system where orders come into and flow out through to for shipping with maintaining real-time inventory. It's user friendly, the interface is simple, nothing fancy but works well for us. Customer Service experience has been great for me so far. I've emailed customer support a few times and have gotten my issues to resolve within 24 hours.
1. No app available for phone/tablet! Seems like everything has an app for it now, how does Stitch Labs not have one? 2. When you reconcile/adjust inventory, the entry you make is permanent. I'm not sure why you shouldn't be able to back to that entry and edit/delete. If you make a mistake you basically need to make a corresponding entry to reverse the mistake rather then being able to correct it in the original entry. 3. I did notice on select reports when I try to filter the channel and run the report it doesn't actually filter it out. I have to manually delete it on the CSV file myself. It's not hard but still a bit annoying. Please note this only happens on a few of the reports I run. 4. For some reason, when you create an order and select the date, then click next to finalize the date changes to the day before. Not sure why it does that.
Likelihood to recommend: 8/10
Got this software to connect multiple platforms that i have with one inventory system. I actually shopped the market through a good amount of inventory management softwares. I had a few key points in mind that i needed, and Stitch Labs seemed to have it all, and looked pretty easy to use. Based on the marketing that i have seen them do. It seemed like they are constantly changing and growing, so i thought it would be the best bet. Some things i found that became a big liability for me when working with them: Cons: 1. Customer service is in California i believe, so any response i needed immediately i needed to wait until about 12 - 1 pm (i am located EST) 2. Their platform was very complicated to use on the simplest term. I am pretty tech savvy and have about 10 or so softwares that i use on a daily basis and i kept finding myself having to contact customer support. 3. Besides for Shopify, they aren't really fully integrated. They are basically a shadow of what is going on in the platform. So really they are good for reporting in that sense, but not solving the issue of inventory really. ( what i mean by that, they only receive information from platforms about products and inventory, they dont send back information. Only Shopify, do they send information back to the platform. So your still stuck to working and managing however many platforms you have.) Overall, the feeling that i get from the platform is that it was built by programers and developers, and their mindset as to how to manage things. Where as you would want an inventory management platform to be built with an inventory managers mindset. Yeah, they hit every point they say they do but how do they hit each point is a big deal. A lot of times i feel like im scratching my right ear with my left hand while working with their platform. Which is a big waste of time, and gets me and my employees very confused. Pros: 1. When you do get customer service, their are very respectful and helpful. 2. They are a growing company. 3. They do hit every point they say they do. I just wish they had the most simplistic/fundamental inventory management things done simply. A lot of other people do it, im sure they can.
Thank you for your feedback. We appreciate it. You're absolutely correct in that we are constantly moving and growing. Our integrations continue to do more all the time. For example, today we released our "Master of Price" feature that allows Stitch to not only sync stock quantities and order information across all channels, but to control pricing as well. See more here: http://www.stitchlabs.com/blog/new-in-stitch-master-of-price-pricing
With regard to support, yes we are located in California. Your feedback is heard and we'll likely have extended support hours in the near future. CS is extremely important to us and our goal is to provide the necessary resources for our customers to be successful.
What we do is hard. If it weren't, we wouldn't be needed. We'll keep working to make Stitch even more user friendly and hope to work with you again. Please let us know if you have any questions. We're happy to help.
I have been using Stitch for about six months now to power my online retailing business and I am very satisfied. Stitch is powerful stuff and it can be a little tricky if you're new to understand just how powerful it is, but in a nutshell, it is the connection between your inventory and the various channels you market it through. Used properly, stitch is a strategic piece in the puzzle that creates your business and easily replaces thousands upon thousands of dollars a month of human-error prone old world processes. I happened to join at a time when Stitch was making the upgrade to the new interface, Stitch 2.0, and this was a major upgrade and an ambitious only. There were bugs initially and I watched the team manage the transition with a mix of upfront communication (there was a big bug at one time and the CEO reached out, explained it and they got it fixed when they said they would), actual fixes (folks are working hard there) and a one-click "back to 1.0" ever present button if the whole thing was too much for your specific situation. I was impressed how smooth the transition ended up being given the mission-critical nature of the service on the one hand and the size of upgrade on the other. Finally, the support team, even are available on IM during working hours or by email - my plan doesn't have phone support. I have found they are able to take my poor wording, translate it into something quite simple, summarize and reply. Every time I had a question, I got a reply within 24 hours and a clear one at that. Again, impressed. In summary, the software represents a core function and empowers you to do a lot (and focus on the right stuff). The team that produced this and is supporting is a solid one - the bugs get fixed, support is clear minded and goes the extra mile to simplify not-so-simple concepts and top management is willing to own a problem and fix if it comes. A word of advice: don't try to make stitch your financial piece too - your data and flows need to be perfect for that and unless your machine is perfect it is much simpler to rely on something like Xero for your financial picture. That said the Inventory Financial Report in Stitch is an important piece and will help you understand CoGS from one period to the next - but if there are any "exceptions" in your workflow the stitch projection need to be ignored (they simply reflect poor data in your system which will invariably be there). For example, stitch will take your current inventory levels and using historical average cost and revenue for these SKUs give you a potential profit figure. This has always been off for me, but that's because my averages are off (thanks to a promotion, data entry or whatnot). My point is unless you're data is 100% solid (and your workflow makes sure it remains that way), Stitch is NOT your CFO in the cloud, even though your CFO will learn to love Stitch to do her job. Bottom line: once you find inertia with Stitch you'll wonder how you did without it.
- Rich functionality - Support team is there for you - Xero integration that just works
- Browser intense web app - can be sluggish on iPad. But this has improved a lot over past month (it is totally feasible to work on iPad now even if a bit slow). - No phone support if you don't have the right plan (but honestly the live chat is awesome)
Plans start at $799 and move up from there according to your unique business needs.
An online inventory control solution designed for growing multi-channel retail businesses, Stitch Labs simplifies operational challenges and provides users with a more holistic understanding of how their businesses are performing. The software automatically syncs a retailer’s inventory, orders, and sales across all channels, resulting in streamlined operational efficiencies and more strategic business decisions.
Ideally suited for multi-channel retailers that utilize one or more online sales channels, Stitch Labs is also frequently used by brick-and-mortar retailers, as well as wholesale channels. Key features include inventory syncing, multi-warehousing, FBA stock control, order management, analytics, accounting integrations, publishing listings, purchasing, and forecasting.
Stitch Labs offers a way for multi-channel retail businesses to simplify operations through the use of centralized inventories and powerful forecasting tools. Business owners who use Stitch Labs are able to create more time in their days by streamlining and automating manual inventory tasks. They can also get access to sales forecasts and actionable insights, which can then be used to make smarter business decisions.
Ultimately, Stitch Labs provides its users of a clearer view of where their businesses are at and where they are going. Inventory reporting features—such as product reports, sales forecasting reports, historic stock logs, and sales channel reports—become an integral component in diagnosing a retailer’s strengths and weaknesses. Stitch Labs is also able to simplify the order management process with shipment tracking, historical order imports, wholesale management, and even drop shipping capabilities.
Stitch Labs is able to keep stock availability updated across all online sales channels. Updates are made in real time as orders come in from customers on the web.
If you’re a retailer who sells on multiple channels, you’ll understand the value of inventory syncing right away. Let’s assume you have 30 pairs of red socks in stock at your warehouse. When an order comes in from Amazon, Stitch Labs will automatically update your inventory on the other channels you sell on. These channels could include Shopify or eBay, among many others.
Businesses that sell on multiple channels—such as Amazon, Shopify, and eBay—often need support for managing sales and inventory changes. Stitch Labs serves as a central command center for all order management issues. This helps drive the process forward and improves efficiencies for retailers that need help managing product shipping and fulfillment.
To prevent customers from slipping away from your business because of poor order management, Stitch Labs, allows you to centralize your orders before they get sent to shipping with the use of shipping integrations, such as ShipStation or Shipping Easy. You can also manage your wholesale orders along with traditional retail orders, without the need to switch between multiple online systems.
Retailers that use Stitch Labs are able to quickly generate new purchase orders (POs) based on accurate sales forecasts and stock level alerts. The software’s purchasing module streamlines the buying process, increases transparency about what stock is awaiting shipment, and ultimately improves supplier relations.
By creating a PO in your Stitch Labs account, all the pertinent information—including current product availability, typical purchase volume, and cost—will be available right away. To determine what stock is awaiting, view the Awaiting column in the Main Inventory view.
Stitch Labs is able to provide its users with a proprietary forecasting algorithm. This algorithm can be used to predict upcoming sales volumes, which in turn improves purchasing and operations for any retail or wholesale business.
The longer you use Stitch Labs, the more accurate your forecasting reports will become. You can review your latest sales forecast reports to see estimates of when your inventory is expected to sell out. Using this information, you can connect with suppliers in a timely manner and avoid back-orders or sell-outs.
Stitch Labs integrates with Quickbooks, Quickbooks Online and Xero. The web-based solution can automatically send sales, purchasing and inventory asset numbers into these systems.
Stitch Labs also integrates with sales channels such as Amazon, BigCommerce, eBay, Etsy, Magento, Store Envy, Square, Shopify, SparkPay, Vend, and WooCommerce; shipping solutions like ShipStation and Shipping Easy; payments providers like PayPal, Stripe, and Authorize.net; and analytics apps such as Google Analytics, Lokad, and Google Drive.
An API is available, and Stitch Labs is working closely with partners that are building additional integrations.
Pricing for Stitch Labs is available on a tiered basis, with functionality tailored based on the size of the business.