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Zoho Docs Reviews

Overall rating

4.5

/5

180

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.69/10

Reviews by rating

Pros and cons

Zoho Docs is one of the best secure online documentation cloud i ever used, besides it continuously improve their features, and provides us 'the best' service.
What I like about this software is very simple; there is no outstanding issue and it is fast. I might need to click several times to reach where I want, but it is functional.
Zoho docs is one of the best file storage software which can save every kind of documents. It is cheaper than Microsoft office and if is almost equally good as Ms office suit.
Free user can use only up to 5gb and downloads and it limits  10gb per day. Another bad thing is we cannot upload folder to it.
The ios app is terrible and needs major work to make the search work.
On some occasions it has been difficult for me to download the content in the application. It is depending on the cellphone model.
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180 reviews

Recommended

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praveen K.

systems engineer

Banking, 1,001-5,000 employees

Review source

Overall Rating

zoho docs are really good

Reviewed a year ago

Transcript

Praveen: Hey, my name is Praveen, and I work as a system administrator. I rate four out five for Zoho...

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Everianny B.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An excellent alternative to save information in the cloud

Reviewed 5 years ago

Zoho docs is an efficient solution for companies that need a cloud and modification of documents in real time. This powerful tool optimizes internal processes, generating greater collective work, competitiveness, performance and productivity, that's why I recommend it as one of the best services to work in the cloud.

Pros

In my work it is very important to stimulate collectivism in its different stages and functions, with the firm intention of endowing the investigations with analytical and technical elements of greater depth. Zoho Docs is an excellent alternative for collaborative work and in real time, it allows adjusting and modifying information hosted in the cloud with the purpose of making corrections, append information and modify the data that are necessary. Another interesting option of this software is the possibility of previewing documents in the cloud without the need to download. This option saves us a lot of time and effort in downloading the file and the corrections.

Cons

Although the platform offers great benefits, has an excellent intuitive system, and offers comprehensive solutions, this platform does not do all the work, therefore it is necessary to hire personnel in the area of accounting and administration to develop more detailed tasks

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Noorhidayu S.

Hospital & Health Care, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Docs is really helpful for us

Reviewed 2 years ago
Pros

Sharing and collaborating on files is a breeze with Zoho Docs. It's compatible with all of the devices I've used, and the cloud-based capability makes it adaptable enough in a team working across state boundaries and even in the offsite. Our staff that working in field really love using it, as they can have easy access to it and only need their smartphone to do it.

Cons

I wanted the integrated functionality tools to include a "roll back" mechanism for certain users to make modifications. For example, if multiple individuals have made changes to the content but only one has to be undone, I'd want to be able to reverse edits by a person rather than by time, as the typical "undo" functionality does.

SK
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Susan K.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very happy

Reviewed 5 years ago
Pros

Ability to centralize all company documents in one portal. As a manager, I appreciate that each employee can have different access by document.

Cons

Toggling between Zoho format and Word is sometimes tedious. I would like to see Word documents be able to be edited within Zoho Docs.

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Zuhairah A.

Internet, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for sharing document and saves online

Reviewed 2 years ago

I use this software for managing my online document in term of sending or sharing the document. All my document is very organized by using this software which will help me to get my document more quickly without any delay.

Pros

Zoho Docs offers a very large storage for document storing and many useful tools for document sharing purpose. The uploading and downloading speed is very fast and i never have any problem to accessing back to my files from the cloud storage. Integration and sharing my files to third party service like Google Drive.

Cons

This software has something missing in the spreadsheet document creation. I am familiar with Microsoft Excel formulas, and this software did not support the formulas and using their own formulas which i will need to explore it more and it will take some time to totally familiar with it.

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Khan Md Mohaiuminul Islam S.

Civil Engineering, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy solution for online documentation

Reviewed 2 years ago

With Zoho Docs my experience is easier to use, with online documentation most secure that anything can be. Some time Synchronization is little bit slow but, it can be manage. By continuous Update Zoho docs enlighten us with their effort to give us maximum support. Customer care section is well active also.

Pros

Zoho Docs is one of the best secure online documentation cloud i ever used, besides it continuously improve their features, and provides us 'the best' service. Besides it is very easy to control, its interface. I can easily categories my Folder and sub folder here.

Cons

Unlike excel , sheet does not able to analysis the data here. Some time during loading i find this little bit slow.

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Hafizah S.

Telecommunications, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Docs is the best for me

Reviewed 2 years ago
Pros

I really love all feature that this software has. I can creating a document like word and spreadsheet directly from the web browser which can work not only from mu desktop computer, but also from my tablet and smartphone device. The ability to saves all the document on the cloud storage also helpful especially when i need my document on-the-go.

Cons

They need to upgrade the user interface and the dashboard of this software as currently, it look too old and need a little bit touch of modish looks. An offline access to the document that can be downloaded to the smartphone will also adding values to this software greatly.

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Rick P.

Design, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Solid and sometimes superior replacement for Google Docs

Reviewed 4 years ago

As always with Zoho products, I was pleasantly surprised at the features provided for free. However, certain workflow and performance issues keep me from using the tools full-time.

Pros

Zoho Docs wouldn't be all that special without Zoho Writer, which is the unsung hero of free online word processors. I've reviewed it positively on Capterra and highly recommend it. So it's hard to talk about Zoho Docs, which is basically the management hub for multiple Writer docs, without also talking about Writer. Zoho Docs provides feature parity with Google Docs and improves it in many respects. For instance, all Zoho Docs can be sync continuously with Dropbox. I guess it makes sense that Google Drive continuous sync isn't included. ;-) Zoho Writer now provides an integrated grammar checker/writing assistant called Zilia, which in my tests provides better advice than Grammarly and for free. I like the Zoho Docs templates better than those from Google Docs.

Cons

UI fonts are too small and too light to be read easily by these old eyes. I couldn't find any settings to change the default other than increasing the browser zoom. That's bad. Everything loads slowly on underpowered devices and there's no feedback as to the state of the interface. UI elements are therefore often slow to respond. No integration with Zoho Notebook, for some inexplicable reason, which makes Notebook kind of pointless. No integration with Evernote either so that's a definite workflow issue.

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Mathew W.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best possible way to get done with cloud documents and file sharing.

Reviewed 4 years ago

The experience was somehow alright but they really need to improve the services. Still, we have gained much benefits from this tool by creating efficiency in working and improving our cloud document service.

Pros

One of the most easy and efficient way to get our documents prepared online and can easily be shared with anyone. We can get easily prepare and download all kinds of formats. We can easily update our docs online and can easily implement them in our day-to-day routine. It's a reliable yet most productive tool to use.

Cons

I have issues in managing my files or arranging them in an orderly manner. Also, in order to edit the previously saved files, it gets hard to change the formatting. Sharing the files with other users, also creates issues in a more baffled way.

CC
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Curtis C.

Education Management, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Productive

Reviewed 5 months ago

I do reccomend Zoho Docs. Disregarding one minor defect, it is an excellent choice.

Pros

Adequate storage and all essential document tools are provided. Safety and security are easily managed. Synchronization takes place frequently and completely.

Cons

Display has presented itself as a minor problem when using Zoho Docs with any tablet. Screen edges jump to and fro.

kt
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kadir t.

Automotive, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho doc review

Reviewed 6 months ago
Pros

I like common document usage is possible for several people

Cons

Tracebility of file needs to be visible who made changes

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Colin M.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho Docs - Writer, Sheets & Show Plus Cloud Storage

Reviewed 4 years ago

Zoho Docs is a perfectly functional suite of tools to rival more popular rivals, but it is unlikely to displace Microsoft Office in the corporate world. That means it needs to be able to work with Office formats if you have clients or suppliers who will be sharing files with you. This generally isn't a problem, but not all features of Word, Excel and PowerPoint are supported. Some companies may still want a single copy of MS Office on hand to help manage this process. For most small business users, Zoho Docs (or the even better value Zoho One suite which includes Docs) can be a good alternative to both G-Suite and Office 365.

Pros

- Cost-effective alternative to basic Microsoft Office Suite - Word Processor (Writer), Spreadsheet (Sheets) and Presentation (Show) software included. - Writer great for creating HTML content for web pages - Syncs files with desktop - Integration with Google Drive and Dropbox - Strong Security - Good integration with other Zoho products - as you would expect

Cons

- Sheets doesn't have the power and analysis capabilities of Excel, but is perfectly functional for most small business use cases. - If you need to share files with external users you generally have to convert to more popular formats. These export options are available, but an extra step and another version of the file to manage.

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Masturah D.

Telecommunications, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Online document storing and generation

Reviewed 2 years ago
Pros

Storing document with Zoho Docs is the easiest way to managing my document online, which it also has an option to search for information on the document content directly from the search bar without having to open each of the document. It saves so much time for me by using this tools.

Cons

This software is rarely updating its service and not presented with the latest technology on document generation and editing. The tools layout also need a new face, as for now, it is too clunky and finding a tools on it has been frustrating. They need a lot of thing to be improve.

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Nurain O.

Utilities, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good with document management and sharing

Reviewed 2 years ago
Pros

Zoho Docs is very good with document management, as it has an option to stores all of my document on its cloud storage, thus making the document storing and sharing can be done directly from this software without having to use third-party sharing service.

Cons

There are major upgrade needed on the interface. As for now, the main page of the software it too clunky and no too user friendly. The tools location and layout should be easy to find and the color theme of the software don't look modern and convincing.

BK
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Binyamin K.

Farming, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho Docs: Easy and Intuitive

Reviewed 5 years ago

All in all, I wish I could replace Google Docs with Zoho Docs. I simply prefer using Zoho Docs more. If I had a large company I might do so for internal use. But given that most of the people I communicate with don't use, and have never used Zoho, it makes Zoho a difficult choice as a go to word processing platform.

Pros

Zoho Docs is easy to use, robust, online, and free for up to three users. It offers a feature rich platform not found on platforms that are entirely free. Work is saved automatically on the web so one never needs to worry about constantly saving work or fear losing it. Although its been a while since I've logged onto Zoho, writing this review reminds me of what a good word processing platform Zoho and what I'm missing by not taking greater advantage of the many features Zoho Docs has to offer. Given my personal preference, I'd rather use Zoho Docs over Google Docs.

Cons

The problem with Zoho Docs is that it isn't ubiquitous; whereas Google Docs is. If I want to share something on Zoho Docs they need a Zoho account and if they don't have a Zoho account they need to create one and this is considered a hassle by many, and indeed is a hassle. While more robust than some of its competitors, Zoho Docs is also a bit clumsy.

MM
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Megan M.

Sporting Goods, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's not Microsoft, but a close second

Reviewed 6 years ago

I really appreciate having an affordable alternative to Microsoft Office. It does everything we need, but without the high cost of installing Office on our server.

Pros

I love Microsoft and have used the office suite since high school (20+ years). I've always purchased the Office Suite for new computers, and we use them on work computers. But then we got a server at work and even though each employee already has Office on their computers, each employee accessing the server needs an additional license purchased on the server. And I've got about 15 people accessing the server, and there was no way I was paying to put all those licenses on the server. So we went with Zoho Docs and it works great. We're saving a ton of money and the programs have similar features.

Cons

If you're used to Microsoft Office products, Zoho Docs is similar but just a little different. Once you get used to the differences, it works great. I do miss some of the add-on plugins I use in excel (like ASAP utilities) but that's about it.

AR
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Verified reviewer

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A Great concept that is not executed well

Reviewed 4 years ago
Pros

The benefit of this product is its whole purpose. For their to be a software that houses all of our documents and make them accessible to users. It is even nicer that you can make some files open to some users, but not all of them.

Cons

The concept is there, but the execution falls short. We use a whole bunch of ZoHo products at the office. The issue is that some of them to not make work easier. ZoHo Docs is a perfect example. We are constantly having an issue with it syncing to our computers. It is often easier for a coworker to email the document, instead of putting it into the ZoHo Docs folder. This is because it does not sync easily.

JT
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Jensen T.

Consumer Services, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for having all our bids, contracts, invoices, etc. in one place.

Reviewed 4 years ago

We have been using zoho docs for about 3 years now, and it makes file sharing, and file backup super easy.

Pros

We love being able to securely access all our documents 24/7 from anywhere. The varying features like being able to share documents with other people in your organization, a text and audio chat in the bottom of every page, and being able to access all the documents right from our email page.

Cons

Sometimes i have noticed issues when trying to switch back and forth between bullet points, and numbering.

AR
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Verified reviewer

Computer Software,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Free alternative to google docs business

Reviewed 5 years ago

Its free alternative of google docs, docs spreadsheet i use it almost daily and sharing it with others is also very user friendly and hence i use it within my company team

Pros

We use zoho docs in my company for everything and google docs charges for the same features in their business plan but zoho gives it for free

Cons

Nice very close to what google docs provide but at times the loading time is a lot and slow performance when using zoho spreadsheet, formulas are not as good as google docs

AF
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Ariana F.

Design, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review for Zoho Docs

Reviewed 3 years ago

My first experience with Zoho Docs was when I needed to migrate a lot of files from another platform to Zoho, because as I already use other tools from Zoho and keeping documents on the same platform helps me to make my business all connected. Overall my experience is very good with Zoho.

Pros

I like so much use Zoho Doc for the for the security it transmits when storing my files and addition to offering much more space than other platforms.

Cons

His interface interactions are a little difficult to use then google drive for exemple. The user needs to be a little more mature more to understand. I wold like that Zoho Docs working with more usability.

OM
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Orlando M.

Insurance, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A cloud to complement other services

Reviewed 5 years ago
Pros

As simple as opening your file browser, add the files you want to backup and automatically everything is synchronized. From the cell phone you can access these files without having to use unnecessary space.

Cons

In my experience with Zoho, it is quite safe. I recommend it to you.

SN
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Subasinghe N.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It is a very useful document management application

Reviewed 5 years ago

Manage the test-cases. Share the document with team members. Do my test designs after office time also.

Pros

-- Can create a word, spreadsheets & presentation related documents. -- the Same document can access same time by multiple users. -- Can sync documents to the local machine using ZOHO Docs windows application. -- Allow to attach files from google drive & sync the dropbox with the ZOHO account. -- Using smart chat can chat with the team members.

Cons

-- Sometimes changes are not applied properly to the document. -- Cannot generate the public links for the documents.

AW
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ARLENE W.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Zoho Docs are great for creating and storing my files.

Reviewed 5 years ago
Pros

Easy to use if you've ever used MS Word or Word Perfect. Cloud based which enables me to store my files securely.

Cons

The layout is a bit outdated but it has a majority of the functions I need. Which lets me edit and store my files.

OM
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Orlando M.

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Synchronizing the most important

Reviewed 5 years ago
Pros

This program is excellent to take your most important files always with you . If you forgot something, do not worry, it's so simple to use that just by pasting in folder what you need, you'll have it on all the devices that are synchronized.

Cons

I would like there to be some type of file indicator, where the most active are shown to help with the cleaning issues.

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Steve L.

Real Estate, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Use of Zoho Docs

Reviewed 3 years ago

It solved the problem of reducing the difficulty of customers being able to fill in my real estate forms online, as well as offline.

Pros

Very simple to use and very cost effective. Very easy for my online real estate customers to use on my websites. One of the best uses for me is the ability for customers to fill in their responses offline when I meet with them in person.

Cons

The only negative would be that the forms are really plain looking. It would be great if they could be improved with your logo and business colors.

GT
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Ghazi T.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy to use

Reviewed 7 years ago

All works well. However the storage is not too big for the free plan. The sharing feature is not much evolved as google docs, shared docs are stored inside shared folder. The file ownership transfer is not available for the free plan, it should be.

Pros

No pros were added to this review

Cons

No cons were added to this review