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Knowledge Management Software for Mid Size Business (2026) - Page 2

Last updated: March 2026

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336 software options

Salesforce Service Cloud logo

AI powered customer service management platform

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Salesforce Service Cloud is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

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JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

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Flowlu logo
Category Leaders

Work automation and team collaboration in one platform.

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Flowlu is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum.

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Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is available for Mid Size Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

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SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

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SysAid is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

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Users also considered
Bitrix24 logo

All in one business management workspace

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Bitrix24 is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep).

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Users also considered
Microsoft Viva Engage logo

Enterprise Social Network (ESN) to connect and communicate

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Microsoft Viva Engage is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum.

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IT Glue logo
Category Leaders

Track, find and know everything in under 30 seconds.

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IT Glue is available for Mid Size Business and offers the following support options: Phone Support, Chat, Knowledge Base, Email/Help Desk.

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Users also considered
Jolt logo

Comprehensive digital food safety & operations software

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Jolt is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base.

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Users also considered
Yonyx logo
Category Leaders

Decision tree driven Interactive guides for customer service

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Yonyx is available for Mid Size Business and offers the following support options: Phone Support, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base.

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Users also considered
KnowledgeOwl logo
Category Leaders

Knowledge base and documentation software

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KnowledgeOwl is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base.

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Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

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HelpCrunch is available for Mid Size Business and offers the following support options: Chat, Email/Help Desk, Knowledge Base, FAQs/Forum.

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Users also considered
Caspio logo

Build online database applications without coding.

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Caspio is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

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Users also considered
Help Scout logo

Cloud-based customer support platform

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Help Scout is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat.

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Users also considered
Fusebase logo
Category Leaders

Collaboration and information management tool

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Fusebase is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base.

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Users also considered
Bloomfire logo
Category Leaders

Knowledge sharing & insights platform

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Bloomfire is available for Mid Size Business and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base.

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Users also considered
M-Files logo

Cloud-based document management platform.

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M-Files is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, Chat.

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Users also considered
Supportbench logo
Category Leaders

The Only AI Customer Support Platform

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Supportbench is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep).

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Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

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Hiver is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum.

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Users also considered
Clinked logo

White-label Client Portal & Collaboration Software

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Clinked is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

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Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

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Genesys Cloud CX is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat.

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Users also considered
ThoughtFarmer logo

Where teams + ideas grow.

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ThoughtFarmer is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum.

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Users also considered
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about ManageEngine ServiceDesk Plus

Users also considered
Responsive logo

Be more strategic, efficient, successful and Responsive.

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Responsive is available for Mid Size Business and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep).

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Users also considered