Wisely Pricing, Features, Reviews & Comparison of Alternatives

Wisely

CRM platform for handling reservations, tables and waitlists

4.8/5 (10 reviews)

Wisely overview

What is Wisely?

Wisely is a customer relationship management (CRM) software designed to help restaurants handle reservations, tables, guest communications, waitlists, customer reviews, marketing campaigns, and more. Businesses can accept payments before-hand to avoid no-shows, create customizable floor plans, view, edit, and publish reservation availability and configure branded landing pages or texts for customers.

Using Wisely, administrators can add loyalty programs to messages, incentivize email opt-ins, combine tables, update party sizes and reseat guests according to requirements. Supervisors can manage shift changes, access information about customers' past visits, profile details, or order history, and receive alerts about guests' special occasions using tags. Managers can also gain insights into the outcomes of A/B testing, track return on investments (ROIs), and set up trigger email and SMS campaigns based on clients' behavior, interactions, or visit times.

Wisely enables managers to track customer reviews across their corporate website and other platforms such as Google, Instagram, Twitter, TripAdvisor, OpenTable, and Facebook. It also leverages machine learning technology to analyze sentiment in each client's comment and phrases.
getwisely.com

Pricing

Starting from
$150/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English
Wisely screenshot: Wisely segmentsWisely screenshot: Wisely table managementWisely screenshot: Wisely reservation availability

Wisely user reviews

Excellent
8

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.8
  4.7
Max Baron

Wisely is fantastic!

Used daily for 1-2 years
Reviewed 2020-12-10
Review Source: Capterra

The support team is great. They are constantly working on new features and are very receptive to our comments. The product is very stable and has been relied on at 10+ restaurant locations daily

Pros
Very simple platform that is easy to use. Our employees have no problem using the basic functionality of the product with very minimal training.

Cons
Screen real estate can be a struggle but that's the tradeoff for using on smaller iPads. We have asked for a full screen view.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lindsey Robbins

Happy with Wisely!

Used daily for 1-2 years
Reviewed 2020-11-30
Review Source: Capterra

We have had a great experience overall at our restaurant. Sure, there have been kinks along the way, but the support team has been very helpful in getting issues resolved quickly. We are looking forward to POS integration that should be coming soon!

Pros
Easy to use, has all the necessary functions, great customer service!

Cons
We would love the ability to charge a deposit for reservations, that guests can get back only when they keep their reservation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katie Nierling

Essential Tools for Time Management with Wisely

Used daily for 6-12 months
Reviewed 2020-11-22
Review Source: Capterra

Wisely is built by folks who understand the industry and the advantages a streamlined tool can impact not only sales but day to day management of the business.

Pros
Running any small business is about effective and efficient time management. With Wisely we are able to integrate reservations into our forecasting for labor and capture emails for marketing that again drives future sales.

Cons
The back end programming for reservation availability is not super intuitive but it is workable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Matt Buskard

Great!

Used daily for less than 6 months
Reviewed 2020-12-10
Review Source: Capterra

I am super happy with it- they’ve been great about answering super quick, and getting us set up and running!

Pros
We really love how simple and easy it is- we got it connected to our point of sale and the data that it pulls into the software helps us track every table- it’s pretty awesome.

Cons
As of now- you can’t change your store hours yourself, so for example we wanted to change NYE hours- luckily support and anyone you talk to who works for them- are super quick and helpful- and the issue was fixed in less than an hour. That’s really the only down fall- and that’s not even bad if you figure how quick they are with support!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anna Greenberg

Wisely Has Greatly Improved Our Business

Used daily for 2+ years
Reviewed 2020-12-11
Review Source: Capterra

For us, Wisely is not just a software, they are a partner. They genuinely care about our business and how they can improve their product to not just make us, as a client satisfied, but to ultimately make our guests happy. The thoughtful approach and personal attention is unlike anything I've seen in my career.

Pros
As a restaurant marketer + operator, it is so important for us to have a pulse on our guests' experience – what did our guests love, where can we improve, how long was the wait, how friendly was our team. And what's even more important is to be able to capture all of that data in one place, and to be able to act on it. Guests are leaving reviews across several platforms – Yelp, Facebook, Google, via email – so to have the ability to streamline that data in one place across our entire organization, and then hold our teams accountable for recovering our guests – is truly invaluable.

Cons
The few difficulties we encountered with the software were all resolved and handled with great care by the Support Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wisely pricing

Starting from
$150/month
Pricing options
Subscription
View Pricing Plans

Wisely offers flexible pricing bundles from $150-$500 per month based on requirements.

Wisely features

Reporting & Statistics

API (56 other apps)
Activity Dashboard (75 other apps)
Activity Tracking (54 other apps)
Automatic Notifications (48 other apps)
Bid Management (61 other apps)
Change Order Management (51 other apps)
Collaboration Tools (70 other apps)
Customizable Templates (48 other apps)
Data Import/Export (63 other apps)
Document Management (71 other apps)
Document Storage (58 other apps)
Estimating (76 other apps)
Job Costing (56 other apps)
Project Estimating (50 other apps)
Project Management (90 other apps)
Project Tracking (61 other apps)
Projections (130 other apps)
Subcontractor Management (64 other apps)
Third Party Integration (54 other apps)

Additional information for Wisely

Key features of Wisely

  • Activities Booking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Booking Notes
  • CRM
  • Calendar / Reminder System
  • Customer Support
  • Customer Surveys
  • Customizable Fields
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Marketing
  • For Restaurants
  • Interaction Tracking
  • List Management
  • Marketing Automation
  • Marketing Automation Integration
  • Mobile Optimized Emails
  • Online Booking
  • Payment Processing
  • Prioritization
  • Reporting/Analytics
  • Segmentation
  • Social Media Promotion
  • Subscriber Management
  • Table Management
  • WYSIWYG Email Editor
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
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