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Yonyx Logo

Decision tree driven Interactive guides for customer service

Last updated: November 2024

Yonyx Alternatives & Competitors

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Integrated with


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Freshdesk logo

Online helpdesk system and customer service software

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Features

Total

Freshdesk logo
Yonyx logo

35

112

56

features in common

35

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

Yonyx logo

Yonyx user ratings

Functionality

4.7
(248)

Top features

  • Help Desk Management

    5.0

  • Catalog Management

    5.0

  • Web-based Deployment

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.4

Yonyx logo
4.8

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Features

Total

Zendesk Suite logo
Yonyx logo

38

179

56

features in common

38

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(4K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Yonyx logo

Yonyx user ratings

Functionality

4.7
(248)

Top features

  • Help Desk Management

    5.0

  • Catalog Management

    5.0

  • Web-based Deployment

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.6

Yonyx logo
4.8

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

Great customer service starts with better help desk software

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Features

Total

LiveAgent logo
Yonyx logo

40

188

56

features in common

40

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Routing

    5.0

  • Email Templates

    5.0

Yonyx logo

Yonyx user ratings

Functionality

4.7
(248)

Top features

  • Help Desk Management

    5.0

  • Catalog Management

    5.0

  • Web-based Deployment

    5.0

Pricing

Starting from

$19/month

Value for money

LiveAgent logo
4.7

0.1

Yonyx logo
4.8

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Zoho Desk logo

Superior customer service. Lasting experiences.

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Features

Total

Zoho Desk logo
Yonyx logo

42

158

56

features in common

42

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • SMS Messaging

    5.0

Yonyx logo

Yonyx user ratings

Functionality

4.7
(248)

Top features

  • Help Desk Management

    5.0

  • Catalog Management

    5.0

  • Web-based Deployment

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.3

Yonyx logo
4.8

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
JIRA Service Management logo

The only ITSM solution built on the Jira platform

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Features

Total

JIRA Service Management logo
Yonyx logo

27

112

56

features in common

27

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(696)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Yonyx logo

Yonyx user ratings

Functionality

4.7
(248)

Top features

  • Help Desk Management

    5.0

  • Catalog Management

    5.0

  • Web-based Deployment

    5.0

Pricing

Starting from

$19.04/month

Value for money

JIRA Service Management logo
4.3

0.5

Yonyx logo
4.8

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.