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CiviCRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open source CRM for nonprofit and civic sector
Table of Contents
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CiviCRM - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: August 2025
CiviCRM overview
What is CiviCRM?
CiviCRM is a cloud-based, open source constituent relationship management (CRM) system developed specifically to address the needs of nonprofit, civic sector and association-based organizations.
CiviCRM is open-source, highly customizable and free to use and develop. CiviCRM offers a variety of tools such as online and offline fundraising, grant tracking, event planning, donor and member management, advocacy campaigns, case management, communications and bulk email and more. You can have unlimited users and contacts and CiviCRM stores all data, contact information in one place. Getting data into and out of CiviCRM is easier than ever with Form Builder and Search Kit.
CiviCRM software integrates directly with WordPress, Drupal and Joomla content management systems. It is used worldwide and is localized in over 20 languages, including Chinese, Dutch, English, French, German, Italian, Japanese, Russian and Swedish.
Key benefits of using CiviCRM
Use by itself or integrate seamlessly into Drupal, WordPress, Joomla or Backdrop
Designed exclusively for nonprofits and associations
Supported by thousands of people around the world
Fully customizable and expandable
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Ease of Use
User Interface
Pricing
CiviCRM’s user interface
CiviCRM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
3.9
Ease of use
3.5
Customer support
3.3
Reviews sentiment
What do users say about CiviCRM?
There are few automated tests that catch bugs so old features get broken with updates on a regular basis without anybody noticing. That it integrates with CMSes is a nice feature but it is also a major concern. If you run it behind your website it means your customer data stored in CiviCRM can get stolen if your website is hacked.
Select to learn more
Who uses CiviCRM?
Based on 41 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
CiviCRM's key features
Most critical features, based on insights from CiviCRM users:
All CiviCRM features
Features rating:
CiviCRM alternatives
CiviCRM
Starting from
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Per month
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CiviCRM pricing
Pricing plans
Pricing details:
User opinions about CiviCRM price and value
Value for money rating:
To see what individual users think of CiviCRM's price and value, check out the review snippets below.
Rose P.
Legal Assistant
Karl T.
President
CiviCRM integrations (12)
Top integrations
CiviCRM support options
Typical customers
Platforms supported
Support options
Training options
CiviCRM FAQs
CiviCRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does CiviCRM support?
CiviCRM supports the following languages:
Bulgarian, Chinese (Simplified), Chinese (Traditional), Croatian, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish
Q. Does CiviCRM offer an API?
Yes, CiviCRM has an API available for use.
Q. What level of support does CiviCRM offer?
CiviCRM offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base
