CallHub Pricing, Features, Reviews & Comparison of Alternatives

CallHub

Predictive Call Center, Voice and Text Broadcasting app

4.18/5 (66 reviews)

CallHub overview

What is CallHub?

CallHub is a cloud telephony solution with voice and Text message services designed for political campaigns, grassroots advocacy campaigns, causes and businesses around the world. The marketing platform integrates with CRM software and offers phone banking, Call Center software, sms marketing and voice broadcasting.

With CallHub’s virtual call center, users can talk to thousands of volunteers and add surveys to campaigns. Contact and household details are displayed on the screen during the call, as well as a past interactions history. A pre-recorded message is left if the call is forwarded to an answering machine. All calls are automatically recorded and accessible for review. Other features include call center metrics, reports and analytics, volunteer management, independent dialler, patch through calls and do not call lists.

The Text message marketing feature allows users to send personalized messages to contacts. Messages can include tags to address people by their first name, and can also include custom URLs. Users can set up sign-up campaigns, automatic replies to keywords, and integrate with NationBuilder to tag contacts directly.

With CallHub’s voice broadcasting features, users can reach a vast number of people in a short time with campaigns, promotions, updates, building closers, or simply share information. Users can schedule automated calling to voters for political campaigns, and set up press-1 campaigns for instant responses and live leads. Users are able to review transcripts and audio recordings instantly, and analyze daily conversion rates.

Standout features:
Press-1 campaigns
Predictive, Power, Progressive, Automated and Preview dialers available
Phone number verification
Volunteer management
Call Center analytics dashboard
Volunteer calling leaderboard
Dynamic CallerId
callhub.io

Pricing

Starting from
$25
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Japan and 3 other markets, Germany, Brazil, Mexico

Supported languages

English, Arabic, French, German, Spanish
CallHub screenshot: Get detailed reports and analytics for every call and SMSDemo of the CallHub App for ShopifyCallHub screenshot: Every call made for the voice broadcasting campaign is stored for a detailed call reportCallHub screenshot: Automatically gather data through SMS signup campaignsCallHub screenshot: Instant recordings and transcriptsCallHub screenshot: Text to speech engine for file uploading and listeningCallHub screenshot: Insights into your campaigns using CallHub Analytics dashboard. Find out your Call reach, frequency and more.CallHub screenshot: Leaderboard of all of your best call center volunteers. Encourage your volunteers to contribute more time with a leaderboard of all callers and teams.CallHub screenshot: Analyse Text campaigns by day, week, month and all time. Find out the most frequent number of times a person is contacted.CallHub screenshot: Track call center activity through the analytics dashboard.CallHub screenshotCallHub screenshotCallHub screenshotAutomated SMS and Voice Calls to Google ContactsVoice Broadcasting using CallHub

CallHub user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.1
  4.0
Merrill Oates

Excellent tool for Call Center and SMS messaging with strong CRM integration

Used daily for 2+ years
Reviewed 2019-06-26
Review Source: Capterra

CallHub has helped us solve a crucial need of being able to phone bank our members to inform them of key events and voting and election requirements. It was smooth to implement and has excellent integration with our membership database, allowing us to eliminate data silos and actively track response rates and needed follow-up in real time. And, it has been a very cost-effective solution as we could gauge our cost outlays before each campaign.

Pros
CallHub is a very flexible and easy to manage Call Center phone-banking tool that is focused on serving political and issue advocacy organizations. The user interface is very intuitive - especially for callers, who can work remotely and make all calls entirely within a web browser. The experience of nearly 1600 remote volunteer was consistently positive. Backend integration with CRM/Membership management platforms is extensive, including NationBuilder, SalesForce, Action Network, and others is extensive. CallHub also integrates with Zapier. Our implementation with NationBuilder allows for 2-way data flow and immediate database updates with selected Tags, Survey Responses, and Notes from calling activity allowing for direct post-call follow-up. The CallHub platform can easily scale to large implementations and their Customer Care team has proven to be very responsive. One of the best features is their no-cost sign-up and pay-as-you-go pricing model which makes it very easy to get started and see how well it works within your organization.

Cons
There were some initial issues with importing calling scripts, but regular improvements in the user interface and backend functionality by CallHub has resolved this. There is still some room for improvement with the tools available for managing calling Agents within the system, especially when we had such a high number of volunteers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jordan Bober

Indispensable campaign tool

Used occasionally for 2+ years
Reviewed 2018-11-20
Review Source: Capterra

Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.

Pros
As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.

Cons
While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Eli Zbar

Very low cost product, but you get what you pay for

Used monthly for 1-2 years
Reviewed 2018-11-20
Review Source: Capterra

When call hub works, it works well and it delivers results. When it doesn't work, it can be a hair pulling process with long wait times and many "we'll add that to the development list" type answers.

Pros
The collective texting is a very powerful tool and fairly unique in the market. The calling features are fairly intuitive, and once you figure it out, many calls can be sent easily. Onboarding agents is a short and simple process. Since this is browser based, I've set up distributed networks across large geographic areas with relative ease. Especially for older people, app or software downloads is a major barrier thay Callhub doesn't have. Also, the team has made many changes based on problems I've found. Sometimes, too slowly, but it is clear the development team is good at listening to and understanding the problems faced by customers.

Cons
The customer service is easily the worst part about Callhub. The team tries, and fails, to provide rapid, responsive, and effective customer service. Their front line agents do not have the technical capacity to fix most problems. The handful of people who can fix the problems do so fairly slowly, if they can at all. Further, the customer service team fails to anticipate the needs of their clients. For instance, I had a use case where the amount of calls I wanted to make in a day was not technically possible on Callhub. I sent numerous emails about having to dial the large amount of numbers, and nobody thought to inform that it would be impossible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Ashley Clark

Call Hub Customer Care is the best!

Used daily for 1-2 years
Reviewed 2019-03-20
Review Source: Capterra

Pros
Call Hub is the best and fastest when is comes to contacting their customer care. All my problems when using them have been solved in record speed. Very helpful, when making a lot of calls. I have never made so many calls in my life, nor would that have been possible without the help of Call Hub!

Cons
Only wish that some of the glitches, which are rare, did not happen like when you are making a call and the page on the screen has not turned yet. Then again, it could just be my internet speed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alexandra Clark

Excellent Customer Service and Use of Call Hub very easy!

Used weekly for 6-12 months
Reviewed 2018-11-21
Review Source: Capterra

Overall, I am very happy with Call Hub and we are continuing to use this for all our outreach. God bless!

Pros
Call Hub has the best customer service. They are quick either by email or by the chat box feature. I usually received a reply within a few hours. Very professional. Call Hub is very easy to use and I like the way everything can be tweaked. We use this to call our donors and it has shown to be extremely usefully!

Cons
I wish that there was an option, when more that one state is added into the system that they can keep it all in order, when uploading the file. For example, if I have a call sheet with names from VA, MI, and CA, I have it in order in my excel, but Call Hub randomly mixes it up, so I end up jumping around. It would be great to see this fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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CallHub pricing

Starting from
$25
Pricing options
Free
Subscription
Free trial
View Pricing Plans

CallHub does not charge a subscription fee. You only pay for the calls and text messages you make.

Inbound and outbound voice and SMS campaigns vary in price.

CallHub is available in 200+ countries. See complete pricing: https://callhub.io/pricing/
Voice Rates (United States)

Outbound calls: USD 0.014
Inbound calls: USD 0.012

SMS Rates (United States)

Per-message sent: USD 0.016
Per-message received: USD 0.012

Buy local numbers at USD 2 per month.

Rates are for billing increment of 30 seconds.

CallHub features

API
CRM Integration
Monitoring
Real Time Monitoring
Surveys & Feedback
Third Party Integration

Activity Dashboard (124 other apps)
Alerts / Escalation (79 other apps)
Automatic Notifications (107 other apps)
Chat (207 other apps)
Customizable Branding (132 other apps)
Email Integration (105 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (107 other apps)
Multi-Channel Communication (117 other apps)
Reporting & Statistics (137 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (85 other apps)
Workflow Management (87 other apps)

Videos and tutorials

Additional information for CallHub

Key features of CallHub

  • Voice broadcast
  • Text message
  • Automated outbound Call center
  • Send voice messages to mobile phones and landlines
  • Create and send personalized text messages
  • Schedule text message campaigns
  • Automate responses based on keywords
  • Phone banking for political campaigns
  • Virtual phone banking tool
  • Add surveys to campaigns
  • Record and monitor agent calls
  • Third party integrations
  • Phonebook analysis
  • Text to speech
  • Power dialer
  • Voicemail transcription
  • Reports and analytics
  • Do not call
  • Answering machine detection
  • Political calling
  • Press 1 campaigns
  • Virtual phone banking
  • Computer telephony integration
  • Unlimited volunteer accounts
  • Live call monitoring
  • NationBuilder volunteer
  • SMS marketing
  • Sign up campaigns
  • Automatic replies
  • Automated dialer
  • Volunteer management
  • Surveys
  • Predictive Dialer
  • Power Dialer
  • Preview Dialer
  • Track all calls, messages and responses.
  • Track campaigns and measure against business goals.
  • Every call is recorded on CallHubs servers. Unlimited storag
  • NationBuilder, Zapier, Salesforce, CiviCRM,ActionNetwork,BSD
  • Listen to existing calls, Whisper to agents, Take over calls
  • Create campaigns, assign agents, add contacts
  • Analytics dashboard on call center, agents, Text and voice
  • Dial contacts in your list automatically. Set dialing rate.
  • Open APIs available to build your own call center
  • Monitor live calls made by agents
  • Virtual call center that calls contacts and assigns to agent
View All Features

Benefits

CallHub allows users to reach a wide number of people in an instant using voice broadcasting, sending voice messages to mobile phones and landlines.

CallHub's power dialler allows users to make multiple simultaneous calls without any waiting.

Users can schedule personalized text messages to contacts and automate responses based on keywords.

The virtual phone banking tool enables users to add surveys to campaigns, as well as record and monitor each call.

CallHub integrates with various common third-party applications such as NationBuilder, Salesforce, Zapier, Action Network, Shopify, ActionNetwork, CiviCRM and Good apps.

Use CallHub's campaign scheduler to learn about the best times to call a contact and schedule your calls accordingly.

Get insights into your campaigns through CallHub's Analytics dashboard. Use our leaderboard of callers to encourage your volunteers.

Clean and non fussy interface that is configurable and perfect for advocacy groups and businesses alike.