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Creatio CRM

New era CRM to manage all customer and operational workflows

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Table of Contents

Creatio CRM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

Creatio CRM overview

What is Creatio CRM?

Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core.

Creatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration.

Creatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration.

And Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.

Key benefits of using Creatio CRM

Creatio applications come with out-of-the-box AI agents and prebuilt workflows that guide users through optimal actions and best practices. These intelligent assistants help business users jump-start system adoption, automate routine tasks, and apply industry-proven process templates to achieve results faster.

Creatio delivers fully connected, end-to-end customer journeys across marketing, sales, and service. The platform’s agentic architecture orchestrates AI agents and workflows across all touchpoints, ensuring a continuous flow of customer data and actionable insights that power personalized, context-aware engagement.

Creatio features a modern, intuitive, and adaptive interface designed for high user engagement. The system includes a conversational AI layer, allowing users to interact with the platform in natural language to create workflows, generate content, or retrieve insights instantly—significantly reducing the learning curve and boosting productivity.

Creatio provides enterprise-grade integration and extensibility through .NET tools, REST, SOAP, and OData APIs, along with low-code connectors and AI integration frameworks. It supports advanced identity and access management, flexible organizational hierarchies, and composable architecture for seamless deployment within any enterprise ecosystem.

Built on a unified no-code and AI foundation, Creatio enables organizations to design, deploy, and manage intelligent workflows and AI agents that continuously learn, optimize processes, and drive business outcomes across departments.

Starting price

25per user /
per month

view pricing plans

try for free

Alternatives

Creatio CRM’s user interface

Ease of use rating:

4.7

(133)

Creatio CRM pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(25)

5(106)

What do users say about Creatio CRM?

For the price, Creatio does get the job done, however, my team relies on other programs to supplement features that Creatio does not offer.

Select to learn more

Who uses Creatio CRM?

Based on 133 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Computer Software

Financial Services

Marketing and Advertising

Others

Use cases

CRM

Sales Tracking

Lead Management

Marketing Automation

Account Management

Creatio CRM's key features

Most critical features, based on insights from Creatio CRM users:

Third-Party integrations

4.7

(9)

Lead capture

4.9

(8)

Alerts/Notifications

5.0

(7)

Data import/export

4.3

(7)

Email management

4.5

(6)

Access controls/permissions

5.0

(5)

All Creatio CRM features

Features rating:

4.7

(133)

Surveys & feedback

3.0

(1)

Campaign management

5.0

(1)

Segmentation

5.0

(2)

Scheduling

5.0

(1)

Sales activity management

5.0

(1)

Content management

4.0

(1)

ROI tracking

5.0

(1)

Conversion tracking

5.0

(1)

Reporting & statistics

3.5

(2)

CRM

4.7

(9)

Customer database

4.9

(7)

Customizable branding

5.0

(1)

Customizable templates

5.0

(1)

Data security

4.8

(4)

Document management

5.0

(2)

Email tracking

4.0

(1)

Inbox management

4.0

(2)

Multi-Language

4.0

(1)

Knowledge management

4.0

(1)

Activity/News feed

4.0

(1)

Workflow management

4.7

(3)

Contact database

4.9

(15)

Contact management

4.8

(19)

Interaction tracking

4.8

(4)

Calendar management

5.0

(2)

Multi-Channel communication

4.4

(5)

Mobile access

4.5

(4)

Sales pipeline management

4.7

(13)

Email marketing

4.5

(10)

Search/Filter

4.0

(1)

Document storage

4.3

(3)

Marketing automation

4.7

(6)

Pipeline management

5.0

(5)

Reporting/Analytics

4.8

(9)

Lead qualification

5.0

(2)

Data visualization

4.0

(2)

Lead management

4.5

(15)

Customizable reports

5.0

(3)

Payment tracking

(0)

Performance metrics

(0)

Personalization

(0)

Pipeline reports

(0)

Policy management

(0)

Portfolio management

(0)

Pre-Qualification

(0)

Predictive analytics

(0)

Price optimization

(0)

Pricing management

(0)

Prioritization

(0)

Web forms

(0)

Loan origination

(0)

Process/Workflow automation

(0)

Product catalog

(0)

Channel management

(0)

Marketing calendar

(0)

MES

(0)

Mobile app

(0)

Monitoring

(0)

Mortgages

(0)

Multi-Campaign

(0)

Multi-Channel marketing

(0)

Loan servicing

(0)

Loan processing

(0)

Multi-Currency

(0)

Website visitor tracking

(0)

Loan portfolio management

(0)

Web-based deployment

(0)

Negative feedback management

(0)

Omnichannel communications

(0)

Opportunity management

(0)

Patient communications

(0)

Patient management

(0)

Payment collection

(0)

Payment reminders

(0)

Production management

(0)

Risk management

(0)

Templates

(0)

Template management

(0)

Team Assignments

(0)

Role-Based permissions

(0)

Task scheduling

(0)

Sales analytics

(0)

Sales automation

(0)

Sales forecasting

(0)

Sales onboarding & training

(0)

Sales reports

(0)

Sales trend analysis

(0)

Task management

5.0

(9)

(0)

Tagging

(0)

Single sign on

(0)

Social marketing

(0)

Social media integration

4.0

(2)

Social promotion

(0)

Source Tracking

(0)

Support ticket management

(0)

Survey/Poll management

(0)

Projections

(0)

Proposal generation

(0)

Prospecting tools

5.0

(2)

Visual analytics

(0)

Quotes/Estimates

5.0

(1)

User management

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time notifications

(0)

Two-Factor authentication

(0)

Real-Time reporting

(0)

Recommendations

(0)

Records management

(0)

Referral tracking

(0)

Relationship Tracking

(0)

Trend analysis

(0)

Reminders

(0)

Transaction history

(0)

Territory management

(0)

Retail banking

(0)

Revenue management

(0)

Revenue Tracking

(0)

Client database

(0)

Client management

(0)

Client tracking

(0)

Collaboration tools

(0)

Collateral tracking

(0)

Commercial

(0)

Commercial Mortgages

(0)

Commission management

(0)

Communication management

(0)

Compliance management

(0)

Compliance tracking

(0)

Configurable workflow

(0)

Contract/License management

(0)

Core banking

(0)

Corporate banking

(0)

Credit card management

(0)

Credit card processing

(0)

Credit reporting

(0)

Credit union

(0)

Customer accounts

(0)

Customer engagement

(0)

Customer experience management

(0)

Customer history

(0)

A/B testing

(0)

Accounting

(0)

Activity dashboard

(0)

Activity tracking

(0)

AI/Machine learning

(0)

API

(0)

Appointment management

(0)

Appointment scheduling

(0)

Approval process control

(0)

Assignment management

(0)

Audit management

(0)

Automated scheduling

(0)

Billing & invoicing

(0)

Bills of material

(0)

Borrower management

(0)

Business loans

(0)

Calendar sync

5.0

(1)

Calendar/Reminder system

4.0

(2)

Call logging

(0)

Call recording

(0)

Campaign analytics

(0)

Campaign planning

(0)

Campaign Segmentation

(0)

Catalog management

(0)

For healthcare

(0)

For insurance industry

(0)

For sales teams/organizations

(0)

Forecasting

(0)

Generative ai

(0)

Goal setting/tracking

(0)

HIPAA compliant

(0)

Internal chat integration

(0)

Inventory control

(0)

Inventory management

(0)

Investment management

(0)

Investor management

(0)

Knowledge base management

(0)

Landing pages/web forms

(0)

Lead assignment

(0)

Lead distribution

(0)

Lead engagement

(0)

Lead generation

5.0

(2)

Lead nurturing

(0)

Lead segmentation

(0)

Lending management

(0)

List management

(0)

Live chat

3.0

(1)

Loan management

(0)

Customer journey mapping

(0)

Customer segmentation

(0)

Customizable ctas

(0)

Customizable fields

5.0

(1)

Customizable forms

(0)

Dashboard

(0)

Deal management

(0)

Drag & drop

(0)

Drip campaigns

(0)

Dynamic content

(0)

Email sequences

(0)

Email templates

(0)

Engagement tracking

(0)

Event marketing

(0)

Event triggered actions

(0)

Expense tracking

(0)

Field sales management

(0)

Financial analysis

(0)

Financial management

(0)

Financial reporting

(0)

For aec industry

(0)

For Borrowers

(0)

For brokers

(0)

For financial institutions

(0)

Creatio CRM awards

Construction CRM

86/100

Creatio CRM alternatives

Creatio CRM

4.7

(133)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.7

Customer Support

4.7

Salesforce Sales Cloud

4.4

(18.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

HubSpot CRM

4.5

(4.4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zoho CRM

4.3

(6.9K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Creatio CRM pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Growth

/user

Per month

Features included:

360° Customer View
Business Process Management
Collaboration Tools
Contract Management
Document Flow Automation
Field Sales Management
Knowledge Management
Lead Management

Enterprise

/user

Per month

Features included:

Lead Management
Mobile Sales
Opportunity Management
Orders and Invoices
Product Management
Project Management
Sales Forecasting
Synchronization and Integration
System Designer

Unlimited

/user

Per month

Features included:

Creatio.ai 300K per user tokens
50+ users
Basic dedicated cloud instance included
Unlimited change logs

User opinions about Creatio CRM price and value

Value for money rating:

4.7

(133)

To see what individual users think of Creatio CRM's price and value, check out the review snippets below.

“I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.”

Will L.

Systems Analyst

“Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.”

Justin S.

Director of Operations

Creatio CRM integrations (44)

Integrations rated by users

We looked at 133 user reviews to identify which products are mentioned as Creatio CRM integrations and how users feel about them.

Gmail

Integration rating: 4.8 (5)

Microsoft Outlook

Integration rating: 4.7 (3)

Google Calendar

Integration rating: 5.0 (2)

Google Contacts

Integration rating: 4.0 (1)

Infobip

Integration rating: 4.0 (1)

Microsoft Teams

Integration rating: 5.0 (1)

HubSpot CRM

Integration rating: 3.0 (1)

Creatio CRM support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

FAQs/Forum

Knowledge Base

Phone Support

Email/Help Desk

Chat

Training options

In Person

Documentation

Live Online

Videos

Webinars

Creatio CRM FAQs

Q. Who are the typical users of Creatio CRM?

Creatio CRM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Creatio CRM support?

Creatio CRM supports the following languages:
Arabic, Bulgarian, Czech, Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian

Q. Does Creatio CRM support mobile devices?

Creatio CRM supports the following devices:
Android, iPad, iPhone

Q. Does Creatio CRM offer an API?

Yes, Creatio CRM has an API available for use.

Q. What level of support does Creatio CRM offer?

Creatio CRM offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat