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Avaya UCaaS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified communications platform
Table of Contents
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Avaya UCaaS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Avaya UCaaS overview
What is Avaya UCaaS?
Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud. The all-in-one platform serves to engage employees and empower agents to deliver personalized experiences to customers across all touchpoints, including chat, voice, and video.
Starting price
Alternatives
with better value for money
Pros & Cons
Features
Phone Support
Ease of Use
Training and Learning Curve
Technical Support
Information and Reports
Avaya UCaaS’s user interface
Avaya UCaaS pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.4
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about Avaya UCaaS?
Avaya's this feature is also its con.
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Who uses Avaya UCaaS?
Based on 91 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
Avaya UCaaS's key features
Most critical features, based on insights from Avaya UCaaS users:
All Avaya UCaaS features
Features rating:
Avaya UCaaS alternatives
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Avaya UCaaS integrations (19)
Avaya UCaaS support options
Typical customers
Platforms supported
Avaya UCaaS FAQs
Avaya UCaaS has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
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Q. What languages does Avaya UCaaS support?
Avaya UCaaS supports the following languages:
English
Q. Does Avaya UCaaS offer an API?
No, Avaya UCaaS does not have an API available.
